Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
April 2014
We declare that Terry's Tree Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2144
(925) 201-6321
(925) 338-7470

Terry Powell is owner of Terry's Tree Service, Inc.

Terry’s Tree Service, Inc. provides a complete range of tree services for residential, commercial, and industrial clients in Contra Costa and Alameda Counties. In addition to planting, trimming, shaping and removing all types of trees, the company offers specialized services that include yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding, and more.

Owner Terry Powell says much of Terry’s Tree Service’s success can be attributed to its responsive, interactive approach to the tree care process. “A huge part of tree work is being available to customers whenever they have problems. By getting to know our clients and talking to them on a regular basis, we’re able to immediately respond to their issues and provide services that ultimately enhance their properties.”

Terry’s Tree Service is known for its comprehensive approach to worksite safety—it holds weekly meetings to promote awareness of general and specific job concerns, and all its technicians are thoroughly trained to work with breathing protection and visibility equipment. “Our employee training is our number one safety tool,” affirms Mr. Powell. “Each of our technicians is on the same page as far as making sure our tree work is as safe and effective as possible.”

Company Philosophy

“We genuinely care about our customers and treat them like family, and that has allowed us to develop and maintain a very loyal clientele base. By doing simple things like showing up on time and doing exactly what we say we’re going to do, we’re able to ensure high levels of customer satisfaction.”

Serving Alameda and Contra Costa Counties including Lamorinda, Concord, Pleasant Hill, Walnut Creek, Danville, San Ramon & Dublin

Structural Pruning
Tree Removal
Stump Grinding
Trimming & Shaping
Yard Clean-Up
Hazardous Tree Removal

Bandit
Freightliner Trucks
Stihl

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Terry’s Tree Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: adhere to the old-fashioned principles of customer service in every aspect of its...

Frequently Asked Questions

Q: Can you tell me what’s wrong with my tree over the phone?
A: "We can provide some information over the phone, but we can’t do an accurate diagnosis or analysis without seeing the tree first. After we meet with you for a one-on-one consultation, we can give you the right information and make you f...
Q: Will I get a real person on the phone if I call after business hours?
A: "Yes, you’ll always talk to a trained tree professional when you call us, whether it’s during normal business hours or in the middle of the night. "
Q: Can you help me if my trees are overgrown?
A: "Yes, we provide tree trimming and shaping services, which are very beneficial for overgrown trees. "

Industry Info

Hiring a tree company that adheres to certified arborist standards is important for maintaining the health of your trees.
Most homeowners don’t think about the health and safety of the trees on their properties until they’re confronted with problems, and even then, many hire the cheapest tree companies they can find. However, hiring the wrong company can...
Findings based on statistically reliable research from 174 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 174

Diamond Certified Qualification

Based on 174 customer surveys, we declare
Terry's Tree Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2144
Continuously qualified since April 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anna C. Verified Customer Name
"He works with integrity. He came out to the jobsite, and he did more than what he committed to doing. They left the property immaculate. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Terry's Tree Service, Inc.
(925) 201-6321
(925) 338-7470
DCID9254492087

24/7

Serving Alameda and Contra Costa Counties including Lamorinda, Concord, Pleasant Hill, Walnut Creek, Danville, San Ramon & Dublin

Terry Powell, Owner; Diane Powell, Owner
36
28
ISA Certified Arborist, Line Clearance Certification
918146
Liability Insurance, Workers' Compensation
Better Business Bureau, International Society of Arboriculture (ISA), Livermore Chamber of Commerce
1997
Structural Pruning, Tree Removal, Stump Grinding, Trimming & Shaping, Yard Clean-Up, Hazardous Tree Removal
Bandit, Freightliner Trucks, Stihl
2,400
Commercial, Industrial, Residential

Photo & Video Gallery

Survey Responses For

Terry's Tree Service, Inc.

Terry's Tree Service, Inc.: Average 9.2 out of 10 based on 174 unique customer surveys of customer satisfaction.
Anna C. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Terry is reputable, and he works with integrity."

"He works with integrity. He came out to the jobsite, and he did more than what he committed to doing. They left the property immaculate. "

Jack A. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He did what he said he would do. We didn't agree on the pricing, but we ended up working it out. I appreciated him working with us."

"They took the trees down in a safe manner. I was confident using them."

Charles H. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have an eye for how trees should look."

"They made the trees look amazing."

Chris O. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They grinded a stump. They were quick and fast at scheduling the work."

"The quick response time"

Colleen J. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work. They were accommodating, and they even came out during the weekend, a very professional company."

"It's just an overall good service for a great price."

Dana N. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have used them multiple times throughout the last couple of years. I thought they were good, and I think I would use them again. It's a pretty straightforward service. "

"I liked that they took direction. I feel like any other tree service is hard to go to work on your trees without speaking with you, so yeah, they took time to figure out what we wanted to have done. "

Donald F. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My trees look wonderful now. I would recommend them."

"They showed up on time, and they did the best job any company has done on my trees."

Gene H. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them five times. I have used them for trimming trees and digging out shrubs. They have moved many cubic yards of redwood mulch. When they are done, they clean up, and it is like they were never there."

"They show up to give you an estimate when they say they will, and I find that they do a good job."

Jesse S. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a family based business, and they are easy to get a hold of. Fair prices and an all around good company"

"They have good attention to detail."

Joy L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always been reliable and professional."

"They do good, thorough work, and they're personable."

K.B. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their estimates are fair, and they know trees and other related bushes."

"I like the fact that they recognize that I'm a regular customer, and they give me a very good price because of that fact. Quality is their top priority."

Kenneth L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a reliable company."

"They follow through."

Laura M. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend to use them. They were skilled, and they did a very nice job."

"They seemed to know what they were doing."

Mary S. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're thorough and professional."

"They were on time and had fair pricing."

Mike F. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and they were friendly. They were great with cleaning up too."

"The job overall was great."

Mr. G. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner was very responsive and involved. The job was completed when they said it would be."

"The price"

M.P. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very convenient, helpful, and got the job done. They left the property a little cleaner than it originally was, which was great. "

"The price and the good service"

A.L.C. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, I guess."

"They were very prompt and very thorough."

C.M.L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, and they performed the services as we agreed to."

"They were quick."

G.L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they say they are going to do when they say they are going to do it. They also do it for the price they say they will do it for."

"He has been around a long time and that is important."