Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
April 2014
We declare that Terry's Tree Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2144
(925) 201-6321
(925) 338-7470

Terry Powell is owner of Terry's Tree Service, Inc.

Terry’s Tree Service, Inc. provides a complete range of tree services for residential, commercial, and industrial clients in Contra Costa and Alameda Counties. In addition to planting, trimming, shaping and removing all types of trees, the company offers specialized services that include yard clean-up, pet rescue, fire prevention, brush chipping, stump grinding, and more.

Owner Terry Powell says much of Terry’s Tree Service’s success can be attributed to its responsive, interactive approach to the tree care process. “A huge part of tree work is being available to customers whenever they have problems. By getting to know our clients and talking to them on a regular basis, we’re able to immediately respond to their issues and provide services that ultimately enhance their properties.”

Terry’s Tree Service is known for its comprehensive approach to worksite safety—it holds weekly meetings to promote awareness of general and specific job concerns, and all its technicians are thoroughly trained to work with breathing protection and visibility equipment. “Our employee training is our number one safety tool,” affirms Mr. Powell. “Each of our technicians is on the same page as far as making sure our tree work is as safe and effective as possible.”

Company Philosophy

“We genuinely care about our customers and treat them like family, and that has allowed us to develop and maintain a very loyal clientele base. By doing simple things like showing up on time and doing exactly what we say we’re going to do, we’re able to ensure high levels of customer satisfaction.”

Serving Alameda and Contra Costa Counties including Lamorinda, Concord, Pleasant Hill, Walnut Creek, Danville, San Ramon & Dublin

Structural Pruning
Tree Removal
Stump Grinding
Trimming & Shaping
Yard Clean-Up
Hazardous Tree Removal

Bandit
Freightliner Trucks
Stihl

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Terry’s Tree Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: adhere to the old-fashioned principles of customer service in every aspect of its...

Frequently Asked Questions

Q: Can you tell me what’s wrong with my tree over the phone?
A: "We can provide some information over the phone, but we can’t do an accurate diagnosis or analysis without seeing the tree first. After we meet with you for a one-on-one consultation, we can give you the right information and make you f...
Q: Will I get a real person on the phone if I call after business hours?
A: "Yes, you’ll always talk to a trained tree professional when you call us, whether it’s during normal business hours or in the middle of the night. "
Q: Can you help me if my trees are overgrown?
A: "Yes, we provide tree trimming and shaping services, which are very beneficial for overgrown trees. "

Industry Info

Hiring a tree company that adheres to certified arborist standards is important for maintaining the health of your trees.
Most homeowners don’t think about the health and safety of the trees on their properties until they’re confronted with problems, and even then, many hire the cheapest tree companies they can find. However, hiring the wrong company can...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Terry's Tree Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2144
Continuously qualified since April 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.L.C. Verified Customer Name
"They were very prompt and very thorough."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Terry's Tree Service, Inc.
(925) 201-6321
(925) 338-7470
DCID9254492087

24/7

Serving Alameda and Contra Costa Counties including Lamorinda, Concord, Pleasant Hill, Walnut Creek, Danville, San Ramon & Dublin

Terry Powell, Owner; Diane Powell, Owner
36
28
ISA Certified Arborist, Line Clearance Certification
918146
Liability Insurance, Workers' Compensation
Better Business Bureau, International Society of Arboriculture (ISA), Livermore Chamber of Commerce
1997
Structural Pruning, Tree Removal, Stump Grinding, Trimming & Shaping, Yard Clean-Up, Hazardous Tree Removal
Bandit, Freightliner Trucks, Stihl
2,400
Commercial, Industrial, Residential

Photo & Video Gallery

Survey Responses For

Terry's Tree Service, Inc.

Terry's Tree Service, Inc.: Average 9.1 out of 10 based on 150 unique customer surveys of customer satisfaction.
A.L.C. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, I guess."

"They were very prompt and very thorough."

C.M.L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, and they performed the services as we agreed to."

"They were quick."

G.L. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they say they are going to do when they say they are going to do it. They also do it for the price they say they will do it for."

"He has been around a long time and that is important."

H.O.D. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They work very well with you, and they give the proper suggestions for the work that they do, and they do it well. They clean up very well."

"I would give them a '20'. I like the quality of service and the friendliness. I am perfectly satisfied with them."

Anna T. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can do just about any job."

"Fast and very clean, they cleaned up really nicely."

Beverly J. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already told friends that I was happy with them, and if they didn't know of anybody, to call them. It is a family-owned business."

"They were very efficient and very clean. They cut down 7 or 8 enormous trees from my backyard and then replanted 7 trees. They left everything totally clean, and they worked all day. There were a lot of people working as well. They left everything spotlessly clean."

Brian S. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very easy to deal with, they know what they are doing, and they are great protecting your services. They completely covered my pool, and they cleaned up better than it was to start with."

"They really know what they are doing."

Danielle S. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fast, professional, and competitive pricing"

"Fast, professional, and competitive pricing, they were great."

Donald E. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them."

"I didn't have any complaints."

Isabel M. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, courteous, and the price was right."

"They cleaned up very well. They offered a senior citizen rate."

John F. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive."

"I needed them on very short notice to get a tree stump out of the way, and man, they did it."

Vicky S. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have reasonable estimates, they're timely, and they clean up everything. "

"I like the quality of their work."

Karen J. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The prices were reasonable, they were professional, and they cleaned up after themselves."

"They got the job done, and they had a very fair price."

Karen T. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service, they did everything I wanted very quickly and efficiently. I was very impressed."

"Their efficiency"

Kate W. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were just reliable, they did a good job, and they came in at the best price."

"They were reliable, they did a good job, and they came in at the best price."

Laura M. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, and they did a great job."

"I like the finished product and the quality of work that they did on the tree."

Laura M. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very responsible, they do a great job, they clean up, and they are easy to work with."

"Reliability"

Lisa B. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a good value, and they were the best service for the price. I had another quote that was twice as much for the same service."

"I liked the timely service, and they cleaned up everything to my specifications. I like them, and I've recommended them to my neighbors."

Margaret G. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The crew was efficient and tidy. They worked hard. There was an arborist with them all the time and that pleased me."

"They came on time, they did a good job, and they cleaned up beautifully. My tree is as happy as it could be."

Marian J. Verified Terry's Tree Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very honest and thorough. They were clean, and they were great."

"They were fast and clean. I would absolutely recommend them."