Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
October 2013
We declare that T & S Auto Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2070
(650) 741-0236
219 Old County Road, Suite E
San Carlos, CA 94070
Sean Gong (L) and Theresa Yee are owners of T & S Auto Repair

T & S Auto Repair provides a complete range of maintenance and repair services for all types of European, Japanese, and domestic vehicles at its San Carlos facility. The company has the training and equipment to work on everything from tires and brakes to engines and transmissions, and it supplements its general repair services by performing specialized work such as smog repairs, wheel alignments and electrical diagnostics.

Co-owner Sean Gong says T & S Auto Repair’s customer-oriented approach to doing business is responsible for much of its success. “Our customers appreciate that we always offer fair prices while still making sure our repairs are right on the spot. This industry is based on referrals, so our ability to satisfy our customers on a continuous basis has been a huge part of growing our business.” 

T & S Auto Repair prides itself on offering its customers a friendly, clean environment while they wait for their cars to be ready. “We’re not a typical repair shop—some of our customers love to just come in and say hi or drop off something for my dogs,” says Mr. Gong. “It’s like one big family here.”

Company Philosophy

“Our customers’ safety is our number one concern, so we always take the time to educate them about what’s going on with their cars and answer any questions they have so they can feel more comfortable with the process. We strive to maintain lasting customer relationships that are built on mutual trust and respect.”

Serving the Bay Area

Maintenance & Repair of European, Japanese & Domestic Vehicles
Brakes
Alignments
Suspension Work
Tires
Engines & Transmissions
Electrical Diagnostics
California Smog Inspection Station

Bosch
Bosch
NGK

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For T & S Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized approach to every job and emphasize clear communication throughout every step...

Frequently Asked Questions

Q: Can you tell me how much my repairs will cost over the phone?
A: "We prefer to look at cars before we give estimates. If you bring your car to our shop, we’ll perform a diagnostic inspection for free and tell you exactly how much the repairs will cost. "
Q: Can you work on my specific type of car?
A: "We have the training and equipment to work on all makes and models, especially European vehicles like Volkswagens, Audis and BMWs. If you tell us the symptoms you’re experiencing, we can tell you what’s going on with your car....
Q: How long will it take to complete my repair?
A: "Most of the time, we can complete the repair in one day. "

Industry Info

Even if your car runs on synthetic oil, don’t wait too long between general tune-ups.
Many car manufacturers tell people that with today’s synthetic oil, they only need to service their vehicles every 15,000 miles. While this may be true when a car is relatively new, by the time it loses its warranty and gets a little older, it...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
T & S Auto Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 2070
Continuously qualified since October 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Allen M. Verified Customer Name
"Their work is good quality and the labor is affordable. Everything is good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

T & S Auto Repair
219 Old County Road, Suite E
San Carlos, CA 94070
(650) 741-0236
DCID6505941148

Mon – Fri: 8:30am – 6pm
Sat: 9:30am – 3pm
Or By Appointment

Serving the Bay Area

Sean Gong and Theresa Yee, Owners
10
2
271576
Liability Insurance
International Automotive Technicians Network (iATN)
2011
Maintenance & Repair of European, Japanese & Domestic Vehicles, Brakes, Alignments, Suspension Work, Tires, Engines & Transmissions, Electrical Diagnostics, California Smog Inspection Station
Bosch, NGK
300
Fleet, Individuals
1-Year Unlimited Mileage Warranty
NAPA EasyPay
San Mateo Auto Repair

Photo & Video Gallery

Survey Responses For

T & S Auto Repair

T & S Auto Repair: Average 9.2 out of 10 based on 150 unique customer surveys of customer satisfaction.
Allen M. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service is good."

"Their work is good quality and the labor is affordable. Everything is good."

Anna D. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service"

"They were friendly and I had a tricky issue that they were able to fix. They were great."

Ashley D. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very cost effective and they have wonderful customer service."

"Their turnaround time is great and they seem to be personally invested in their customers."

Bob B. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say the repair was quick and low cost, and it was done on time. "

"Fast repair time"

Connie M. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Sean is beyond excellent, a very nice guy. They are reasonably priced and the service is great."

"I liked the way Sean treats his customers."

David M. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very friendly and helpful. Once they patched a flat tire for me at no charge."

"I liked that they know what they're doing and are friendly about providing service."

David R. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are an honest shop."

"I liked getting a good repair at a good price."

Fabiola P. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been recommending them, they're great. They explain everything in detail and even show me the part that needs fixing."

"I liked their attention to detail and that they were upfront and honest. They're really good."

Fernando G. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. Sean is honest and recommends the most cost-effective options."

"I like the fact that they look out for my safety as well as my wallet. They give me many different options that won't break the bank, and they inform me of the necessities and priorities of each repair."

Fred M. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Sean is outstanding. "

"He always responds quickly. When I give him a call, I know I'm going to get a call back before the day is over. He's meticulous and does the job right the first time around. I think the way he runs his business is absolutely excellent. It's not very easy to trust someone, especially in the auto industry, but I trust Sean. I'm much more satisfied being a customer at T & S, instead of the lousy dealership. I feel like I'm actually important, and not just some number or monetary figure with legs."

Goose G. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy, reliable, and have absolutely great personalities in the shop. They showed me the replacement parts so that I could see the quality for myself."

"The service was on time, clean, and well done. They met every expectation of mine."

Jackie H. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable. I would recommend them to anyone in need of a repair shop."

"They were really friendly and willing to help me out. I liked that they were available on short notice."

Jay O. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly, knowledgeable, and they helped me out of a pinch twice. They are really easy to work with and were able to resolve my issues. I have a lot of appreciation for them, they're fantastic."

"I liked their willingness to work around my schedule and their diligence in catching potential issues."

Joe R. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest"

"I like that they're timely, honest, precise, and professional."

Katherine P. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I definitely would recommend them. They were friendly, honest, and didn't rip me off."

"Everyone I interacted with was very friendly. They offered to drive me to work and even pick me up when I was off. I was very surprised and satisfied that they went that extra mile for me."

Leroy P. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work. They're informative, communicative, and honest."

"I like that they know what they're doing. They're honest, trustworthy, timely, and have a quick turnaround time."

Lobiss P. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're knowledgeable about all cars."

"They have patience while working in what seems to be frustrating situations, and I can sense they really like what they do."

Maiko G. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy to deal with and reliable."

"They're pretty flexible in regards to scheduling an appointment that works for me."

Matt R. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Knowledgeable and professional"

"They were open on Sunday, which was great."

Michael O. Verified T & S Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They do a good job for a reasonable price."

"They know what they're doing and they do a good job for a reasonable price."