Independently Rated Highest in Quality
Originally Earned:
January 2012
We declare that Superior Plumbing & Drain Cleaning Services HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1809
(510) 402-5759

Superior Plumbing & Drain Cleaning Services' fully stocked service vans

Superior Plumbing & Drain Cleaning Services provides a wide range of plumbing services for residential and commercial clients throughout the East Bay and Sacramento. In addition to maintaining and repairing toilets, sinks, showers and drains, the family-owned and operated company handles sewer line replacements, sewer and drain cleaning, hydrojetting, leak detection and more.
General Manager Noe Pineda credits Superior Plumbing & Drain Cleaning Services’ success to its comprehensive approach to customer service, which includes meticulously double-checking its work and wearing protective clothing when working in clients’ homes. “We take our commitment to customer service very seriously,” confirms Mr. Pineda. “We even offer a 100 percent satisfaction guarantee to ensure the quality of our work.”
Superior Plumbing & Drain Cleaning Services is known for its straightforward pricing—many of the company’s services are available for a flat price, and it provides honest estimates for larger jobs. “We also clearly communicate with our clients and let them know any time there’s a change to the original estimate, so there are never billing surprises,” adds Mr. Pineda. “Each customer only pays for the services they need.”

Company Philosophy

“We believe happy employees make happy customers, so we train each employee to take care of customers in a timely manner, fix problems right the first time and always stand behind their work. Everyone who works here, from our office staff to our plumbers, is focused on achieving 100 percent customer satisfaction.”

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda

Plumbing Maintenance
Hydrojetting
Sewer & Drain Cleaning
Re-Plumbing
Video Inspections
Leak Detection
Sewer Line Replacements

Rheem
Tracpipe

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Superior Plumbing & Drain Cleaning Services, the key to achieving and maintaining high levels of customer satisfaction is providing a combination of high-quality work, superior materials and open...

Frequently Asked Questions

Q: Do you charge by the hour?
A: "No, we’ll quote you a flat rate for your specific job. "
Q: How soon can you get here?
A: "It varies with our workload for that particular day, but we aim to be at your location within two hours of your initial call. "
Q: Do you provide free estimates?
A: "Unfortunately, since we have to send a plumber to diagnose the exact problem, we have to charge for our estimates. For a flat fee of $49, we’ll provide you with a detailed estimate that includes all your options and the cost for each....

Industry Info

Consider the benefits of a trenchless sewer line replacement.
Over the past few decades, trenchless sewer replacements have seen a significant increase in popularity with homeowners and commercial property owners alike. Like any new technology, the reason for its popularity lies in its ability to save time and...
Findings based on statistically reliable research from 101 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 101

Diamond Certified Qualification

Based on 101 customer surveys, we declare
Superior Plumbing & Drain Cleaning Services
has passed all rating steps and has earned
The Diamond Certified Award
No. 1809
Continuously qualified since January 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Amy B. Verified Customer Name
"I felt like he knew what he was doing."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Superior Plumbing & Drain Cleaning Services
(510) 402-5759
DCID5102227608

Mon – Fri: 7am – 8pm
Sat: 8am – 6pm
Sun: 8am – 4pm
24-Hour Emergency Service

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda

10
20
Confined Space Certified, EPA Lead-Safe Certified, HIC Certified, Rheem Certified, Trac-Pipe Certified
915553
Liability Insurance, Worker's Compensation
Better Business Bureau, Contra Costa County Board of Realtors
Ricardo Lopez, President; Fatima Lopez, Vice President
2002
Plumbing Maintenance, Sewer and Drain Cleaning, Main Lines, Sinks, Toilets, Bathtubs, Showers, Laundry Lines and Storm Drains, Sewer Line Video Inspections, Plumbing Replacements, Pipes, Water Heaters, Faucets, Garbage Disposals, Sinks, Tubs and Shower Enclosures, Gas and Waterline Installations
Rheem, Tracpipe
10,000
Residential and Commercial
Minimum 30-Day Warranty on any Job, Manufacturers' Warranties on Installed Products

Photo & Video Gallery

Survey Responses For

Superior Plumbing & Drain Cleaning Services

Superior Plumbing & Drain Cleaning Services: Average 9.1 out of 10 based on 101 unique customer surveys of these open ended questions.
Amy B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very thorough. When I thought there was a problem, he said that it wasn't and that it was something else, which was easier to deal with. They were very clean, and they didn't leave a mess."

"I felt like he knew what he was doing."

Anthony G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been very satisfied with their service, their performance, and the quality of their work."

"The quality of their work is good. They are polite and on time. The one time I called them back, they came and took care of the problem."

Barbara P. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't think they charged me too much. He is a very good person. I haven't had any problems with him."

"They come out right away, and they have a fair price."

Bernard J. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came on time, and they fixed the problem. I just had a great experience. "

"In this day in age, it is hard to get professional and efficient experience on the first attempt, so we were very pleased. "

Carlos N. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really quick and really clean. They are friendly too."

"Their service, they came when they said they would come."

Carmen B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I would tell them that they are really good people. They are responsive and always ready to come out."

"Number one for me is that they are bilingual. When I am not at home, they can communicate with my parents. They are very thorough. They clean everything up. Everything is done properly."

Christina C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided a solid quality service at a reasonable price."

"They were so efficient and professional. "

Dorothy G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, and they did a great job."

"They did a thorough job, and they stayed as long as they needed to stay to fix it. They didn't rush. They were great."

Ed T. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really professional and reasonably priced for the services that they do."

"They helped quite a few of my clients, not just for inspections or estimates. A lot of my clients used them for the actual work."

Gary A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, and they did what I asked them to do. They did a good job."

"They were able to get to my project quickly."

Harry L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"I recommend Vincent. He is very good. Every time I have problem, they take care of whatever I need."

Jack W. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give them a call."

"They are quick about responding to my needs."

James H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very nice job, and they were reliable. We did not have to call them to find out where they were or why no one had arrived."

"They were dependable, they arrived promptly, and they fixed our sink correctly. We've had no other problems since."

Janice L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Superior Plumbing is neat, efficient, and honest. They do not sell you things that you don't need."

"They are totally professional, and they explained everything that needed to be done. They kept me informed, so that I knew what the problems were and what they were doing to fix or prevent new ones. The price was right, and the work that they did was excellent. I have had them come out three times and every technician they sent out was just great. I feel like I'm in good hands with them doing the work. "

Julie D. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already recommended them to a couple of people. They came to my house in the pouring rain at 11 o'clock on a Sunday night. Their attitude was excellent, and they quickly determined what the problem was. They came back the next day with a good bid. They had quality workmanship, they cleaned up well, and they had good communication. I had them do another job."

"There was another time they came out when a pipe broke three years ago, and they determined that it was an East Bay Mud pipe, so they didn't charge me. That is why I kept them in mind. In terms of integrity and keeping cost in mind, they are the best."

Lance S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They quoted the job and then did the work as quoted, without added charges. I liked that."

"The person who did the work was very professional and personable. It was just a hassle-free experience for me. "

Lisa B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very customer focused and flexible in their timing."

"I thought I could wait until the next afternoon, but the problem was more advanced, so they came first thing in the morning. They were very helpful."

Margaret C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used Superior Plumbing many times and have never had a problem, so I am happy to highly recommend them."

"They come on time, and they are very polite. They do a professional and quality job quickly for me every time. "

Marian S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to call when you need their service. "

"They knew what to do and they did it. "

Marie S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very reliable when I had a broken pipe in my backyard. They were very efficient, courteous, and caring. Two guys came out who were both the epitome of professionalism."

"Their approach with a big smile, I liked their attitude."

Mark S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to give them a shot and get a free estimate. They took the chance to hear me and gave me a free estimate."

"They were very professional. They came in and helped. They also tried to work with me. They gave me a quote for drainage. Jose and his coworker came out. The manager came out once, because they were short staffed. They solved my issue very quickly. When they checked out the drainage, they gave me an estimate. They are the only ones I would call. They did pretty well. They helped me with my pipes when they broke. They cleaned up whatever they could, and they had the tools. They tested the water, and they told me that if anything happens to call them, and they will come back and check it again. They were willing to work on the price too."

Maryln G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told people to call them already, because I feel they are really good at what they do."

"They come and do what they should. They clean up and just do everything you would want a plumber to do to fix your problems. "

Natalie A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"As a rule, they are dependable, prompt, reliable, and competent, which is why I continue to use them."

"I like best that they answered my phone call right away. They were responsive when I needed to reach them."

Michael C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Superior Plumbing was conscientious, very thorough, and knowledgeable. I felt confident having them in my home to do the work. I am going to have them back again too."

"They were friendly, professional, and they did a very good job for me quickly and efficiently. They made the problem go away."

Michael R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came right out and did the work professionally and in a timely manner. They did the job correctly."

"I liked that they made the problem go away quickly, without a mess. They cleaned up after themselves, so I didn't have to."

Mike D. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They work thoroughly. They were competent and very kind to me. What they did really helped me out. "

"They were friendly, reasonable, and helpful. They told me what they were going to do, what needed to be done, and why. They explained everything, which I appreciated, and then they did everything quickly. They cleaned up after themselves too. "

Monica W. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a rental with a backed up toilet, an emergency situation, so I needed them to come out within the hour, which they did. They proved to be very dependable, professional, responsive, and speedy with the job that they did. I'm so glad I called them, and I would call them again if I had another emergency."

"I liked that they came out in thirty minutes. They really worked with me to take care of the tenant's plumbing problem and keep the tenant happy. It is important as a landlord, a property owner, that only very professional, experienced, and reliable contractors go into the rentals and do the work to ensure that they are respectful of the tenant's property and do not inconvenience them. I feel confident about calling Superior Plumbing."

Morris J. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the only plumber I ever call. I have been using them for years. They are the only plumbing company I will ever use. Their work is so good that I will never call anybody but them. Their service force is good, the whole group. It doesn't make a difference who they send out, because they are all good, just great people."

"They go way out of their way to make sure whatever I need is taken care of the right way and completely. I know I have no worries when I use them."

Nadine G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came on time, and they got right to work. They were very clean, nice, and courteous."

"The plumber told me what he was going to do and then he did it. It was for a reasonable cost too."

Nadine M. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people who work for Superior Plumbing appear to want to do the best job possible."

"They were professional in every way. They had a professional attitude and were just really nice people to have in my home."

Samantha N. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They charged a reasonable price for what they do, and they arrived on time."

"They knew what they were doing. I liked that they were professional and experienced plumbing contractors."

Oscar C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they had to do in a very professional way. I have used them several times over the years."

"Initially, when I had them come out, it turned out that the sink was still a little stopped up or the problem was just not resolved completely. I called them when they were closing, and they told me not worry. They said they would send someone right away and they did. It was Father's Day. The plumber who came had even been at a party when he was called to come over and resolve my problem. He was very nice. It showed me that they really stand by their work and are really serious about their work and being the best that they can be. "

Oscar V. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My neighbor has been asking for their number. We are happy to recommend them, because they are so good."

"All the services that they do for us are excellent. "

Patricia B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am a real estate agent. I use Superior Plumbing, because they are professional, excellent in what they do, reliable, and comprehensive. They do a great job every time, so I keep using them. "

"I can count on Superior Plumbing to come right away so that I can get the houses ready for showing ASAP, and they fit into my already busy schedule. Superior Plumbing just makes my job as a Realtor that much easier. They are good, which makes me look good. "

Paul C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, professional, and knowledgeable in solving my plumbing problem."

"I liked that the service person was cordial, pleasant to deal with, and considerate of my premises. "

Richard A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, make everything a '10' across the board. I like everything that they have done, in every way."

"I like their high quality professional customer service, their entire manner of doing business. "

Richard T. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They redid our entire house. We got all new plumbing to upgrade the pipes. They really knew what they were doing. They did it efficiently and for a fair price. "

"They were prompt and professional. I felt comfortable with the work crew, because they were so courteous. I've had them come in for jobs I've needed done for years. They don't invent work that needs to be done either. It's always things I initiate that need to be done and then they come do the job and I like that about them. "

Rob R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time. they worked quickly, efficiently, and they cleaned up, which was great too."

"This was done as warranty work, and I was totally satisfied with the results, their performance, and their can-do attitude. I would recommend them to others. "

Robelyn C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, on time, and helpful with the information that I needed. "

"They knew what they were doing, and they did just what we needed. They were pleasant, competent, hard workers. "

Robert P. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them again and again, as I have both a home and some apartments. I've put them on my wall. They are always professional, clean, and just really good guys who do a great job for me every time."

"I like that they are friendly, helpful, and have a good attitude. They know what they are doing. I can rely on them to make my life easier."

Ronald C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, prompt, and reliable. They are also very honest in their assessments and work estimates."

"Their employees are very courteous, just pleasant to have working for you while in your home."

Roxanne A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them all the time. I like that they are always so respectful and polite. "

"They have great customer service and make me feel comfortable working with them, so I send them a lot of business. I am a real estate agent in Contra Costa County. I have to have a sewer lateral inspection completed for every home, which has to be completed before we can sell the home, so it is critical that it be done right and get back to us as quickly as possible. I always request their employee, Vince, as he does such efficient on-site inspections for us. "

Russ P. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quick work and a good job. "

"They show up on time and clean up after they work. They just do a great job."

Sophie S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did their work very efficiently. It was a good experience all around for us."

"The plumber explains what is going on and educates us, as well as fixes what needs to be fixed. "

Salvador C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable, and they do a good job."

"I like that they work quickly and efficiently."

Scott L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great bunch of guys, just so courteous. They do good quality work."

"I like their quick response. If I have an emergency, they are able to come right away. They are just so responsive, prompt, and professional."

Sean C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing, and they show up promptly. They are totally professional and affordable."

"I like that they come out right away. When you need a plumber, you usually always need them to come ASAP and they do that."

Seth K. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them a couple of times. They come out very quickly, and they do good work. "

"They are quick to arrive, fast at their work, and not real expensive. "

Sharon L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always reliable, and they get the job done. I've used them several times."

"They are responsive and attentive to what I am saying, very clean, and respectful of my home. Their rates are affordable, within my budget."

Shirley B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They are prompt, knowledgeable about how to fix things, and they do good plumbing work."

"They are very clean, efficient, and professional in how they do the work. They don't make a mess, and they clean up professionally afterwards."

Simon B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a reliable and professional company. They know what they are doing quite well."

"I like their good communication, dependability, consistent quality of their work performed for myself and my tenants."

Sonya H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out to clear the line and accidently broke something in the process, but they fixed immediately. They took care of it and stood by their work. They are so honest in their work, in their business ethics."

"I like that they are professional in their way of conducting business. They have professional work crews who are polite, neat, and clean. "

Stephan G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they were supposed to do professionally. They did the work well. "

"They are always polite and friendly. They perform very high quality and skilled plumbing work efficiently. "

Terry F. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest about their work, which they do very well. They are always on time."

"Their honest business practices and how they operate is what impresses me."

Thomas W. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do the job right, and they stand by their work. They work hard to please their customers and even go out of their way. "

"They were there when we needed them. When we had an emergency, we called several plumbers before finding them. They were willing to come out and help us."

Timothy A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would use this company again, because they proved to me that they stick to their word and honor their advertisements."

"They put out an advertisement, which I responded to, and they honored it beyond the expiration date, which I thought was really wonderful."

Tracy D. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I found them to be very efficient and knowledgeable, skilled plumbers who knew what to do and how to do it correctly."

"They sell you what you need, not what you don't need. They were professional, courteous, and prompt."

Tracy G. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came to help us almost immediately. "

"The convenience in finding them, their availability, and how they did their work, they cleaned up without any problems after they quickly resolved the problem."

Troy L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm happy with them. I've used them quite a bit. "

"They get the job done. They are professional, and they show up on time."

Victor L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, and they give good advice. "

"They did a free test on my water pressure. I had high water pressure, which might explain why I had some of the problems that I had, so I liked their helpfulness in explaining things as well as preventing problems. "

Wade B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, prompt, and the service was really good."

"I liked that they showed up ahead of time and did high quality, professional work. "

Wayne L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good, courteous, and they cleaned up nicely. It was a pleasant experience. They offer good prices too. "

"They have excellent customer service skills. The guy was really terrific to have here. "

William D. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We planned on calling them again. We had our driveway done by another company that covered up the cap for the sewage, so Superior Plumbing has offered to come out and run a dual clean out for us. They are just excellent to work with. "

"They are efficient, they took care of business, and they are reasonable. They offered me a really good deal on what I needed to take care of next."

David H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty good."

"They got the job done."

Deborah H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty quick about scheduling an appointment, and they didn't have me wait to have the work done and completed."

"They were full service, professional, and they cleaned up after themselves too. There weren't any problems or surprises."

Alex B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"On time, courteous, and excellent job"

"The professionalism of their crew and the pricing for the service"

Mario Z. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The two plumbers who showed up to my house went the extra mile."

"They went the extra mile. They went beyond what was expected."

Luke R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job at fixing my plumbing problem. They made it go away. "

"They were easy to schedule quickly, and they came on time for the appointment too."

Evan N. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly and really nice when they came and did the work. "

"I liked that they knew what they are doing and fixed the problem right away. They were competitive in their pricing, the problem was fixed, and it has not come back, so they did a good job. I would use them again."

Michelle S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are great. They know what they are doin,g and they are wonderful to have around during an emergency. I just get a sense of relief that they can take care of the problem no matter what it is. "

"They have the experience and do all of the things you expect and need them to do. They respect your house, wear booties, and clean up their mess. You do not ever have to worry about them messing up your house. They know what they are doing and can fix the plumbing problem, without ruining your house while doing the work. "

Olivia D. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, affordable, and they came on time."

"I liked that their price structure was reasonable and affordable for me."

Gabriel B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and they are very personable. "

"They did the job that needed to be done competently, and they were just as nice as they could have been while they were here."

Oscar M. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Superior Plumbing is a really good quality plumbing service that we have been using for 7 or 8 years now. Things come up from time to time with all these kids and what they do, just living busy lives, which requires a plumber. Superior has been there when we needed them, and because they are so good at what they do, we call them back every time rather than some other company."

"I know them now and feel comfortable having them in my home when my husband is not here, when it's just me and our younger kids. They are so professional, friendly, and helpful in explaining things to me about how to avoid problems in the future. I have no worries or concerns that I will ever have a problem that they can't take care of. It's a positive in my life to be able to rely on Superior Plumbing."

Pedro C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I used them once as I recollect, here in my business, as I had a clogged bathroom that needed immediate attention. They came right away and opened the main line from the bathroom. They completed the job in a professional manner."

"I liked that they were able to come out immediately, as I run a business and do not want to inconvenience my customers. I liked that they were professional in every way. They did what needed to be done, cleaned up afterwards, and worked quickly."

Ray C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were effective and satisfied us with their performance by doing what needed to be done."

"Their estimate was in line with what was required. I liked that there were no surprises."

Robbie H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've used them again, several times, and they are always responsive. They do quality work, they show up on time, and they are meticulously clean. "

"Their customer service is so above par. I feel that they deserve to be diamond, platinum, whatever because of how wonderful they are."

Sergio N. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They came and did a good job. They were fast and honest, just a very good company."

"I liked best that one of their guys spoke Spanish, which made it very easy."

Tony A. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Their prices were reasonable. They were so quick to respond and come right over."

"I thought they were really honest in their pricing structure."

Owen H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I used them based on a recommendation from someone else. They did a good job for me, so I will recommend them to others as well. "

"They were very nice and knew how to do a good job. They did it quickly for me. "

Vernon J. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, courteous, and they did good work. "

"I liked that they told me what it was going to cost and that there were no surprises."

Wendy R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They very professional in every way."

"They were on time, they gave me a fair deal, and they did a good job."

Mariann O. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were fine. They came out and did what needed to be done. They were reasonably priced."

"I picked them because I saw an advertisement somewhere. They solved the problem. They were pleasant."

Mark S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Get a second or third bid."

"I thought they were timely and pretty nice guys. I think the quality of their work was just fine."

Nancy L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I had a very tricky plumbing problem. They were able to fix it in a competent, professional, and efficient manner. They did a really good job."

"They were punctual, courteous, and they fixed the problem for me."

Nancy S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I kept their card, and I would use them again, as they were very good. They get to you really quickly once you indicate your need for their services. They come out right away."

"When you have a plumbing problem, it is usually something that can't wait and needs to be fixed right away, so I like that they are able to come out quickly to begin working to solve the problem."

Sherman J. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were quick, efficient, and clean. They left us in good shape. "

"I liked best that they were able to come right over so quickly, and they even changed out my garbage disposal too, which was great."

Shila R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"We had a leak with the hot water in our master bath, so we called, and they sent someone over right away. He found the source of the leak right away and knew what he was doing to fix it. "

"I liked that he knew what to do, how to do it, and cleaned up after fixing the problem."

Steven T. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They always do a good job for me. "

"They showed up on time and did what was needed in a competent way, so I know I can depend on them."

Tim M. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They got there on time, explained in detail what was wrong and what needed to be done, and then did the job without any problems. "

"The problems were solved and have not returned. They are reliable, which is why we would use them again. "

Marill S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I've had them out more than once, and it depends on who you happen to get, as some are more knowledgeable and experienced than others. I have had good technicians and not so good technicians. "

"I like that they are easy to schedule, and they come out fairly quickly, faster than other plumbers I've used. In an emergency, you can count on the fact that they will come out right away."

Marty H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied with their work."

"The technicians they sent out were very helpful."

Rebecca L. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Their service guy that came out was very nice, friendly, and did what I asked him to do."

"They stand by what they say they will do. If it does not work initially, they come right back, without any hassles to solve the problem. They have great customer service."

Tom H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I found them online. They came right away and did the work I wanted them to do. "

"They were there when I needed them. They were honest. They knew the plumbing business and took care of my situation quickly."

Claire T. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They were good. They stopped the leak."

"They were good. They fixed the problem."

Audrey M. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others to call them. "

"I am 82 years old, and they know about plumbing better than I do. They were fine. They got the job done."

Owen H. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They are okay now, since the original, incompetent technician no longer works there. The second technician righted the wrong and installed the same toilet that the first one broke. He reimbursed me for the difference in price and solved the problem, but it took three visits and a lot of time to fix it."

"The second technician was very competent, friendly, and professional. He righted the wrong done that was previously done and gave me a toilet that works. He repaired the original problem. "

Ryan B. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I can't recommend them based on my experience."

"They are very nice people. I like the young guys. They have good equipment, and they come out when they say they will."

Elijah S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"The low score is all about their failure to give me an invoice and a copy of the completed inspection I paid for. I hired another plumbing contractor to do $4,000 in additional plumbing work for improvements when remodeling my home that they could have done if they had just answered my phone calls, been responsive, and gotten back to me. It was all about how they behaved with their failure to respond to my calls about the required inspection and the documentation that I am still waiting for."

"They were quick to get here, get their work assignment, pick up what I paid them, and get it to the city of Hercules."

James S. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"Be very careful of them. I question why it was so difficult for Superior Plumbing to inform my insurance company about where the source of the leak really was, so that it could then be fixed and paid for correctly."

"The service people were very nice. They took pictures of what Superior Plumbing did outside the foundation, being aware that the insurance company was not covering their work. These photos documented the work performed, which I appreciated, how they went about trying to find the source of the leak, and the work performed trying to fix the leak, which turned out to be coming from inside the foundation instead of the outside."

Zoe C. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"I have filed a complaint, because they charged me for something that was not done. This was a rip off, and they were negligent. "

"I did not like anything about Superior Plumbing at all. There was absolutely nothing good about them."

Sophie R. Verified Superior Plumbing & Drain Cleaning Services Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Find another plumber. "

"Nothing"