Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
February 2007
We declare that Site for Sore Eyes - Napa HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1044
(707) 234-5903
1715 Trancas Street, Suite B
Napa, CA 94558
A Site For Sore Eyes – Napa employee helps a customer with an eyewear fitting.

Site for Sore Eyes – Napa provides a complete range of eye care services for all types of customers at its Napa facility. The company’s Sterling VisionCare® optometrists utilize cutting-edge equipment to perform routine eye exams, fit customers with glasses and contact lenses, repair and adjust glasses, and more. 

Site for Sore Eyes – Napa’s onsite lab allows it to provide same-day service, and its facility features a comprehensive collection of eyewear, sunglasses, ophthalmic lenses, and contact lenses for both children and adults. To ensure its customers’ complete satisfaction, the company accepts most vision care insurance plans and backs every eyewear purchase with a 30-day satisfaction guarantee.

Company Philosophy

“Our motto and philosophy is, ‘Beyond 20/20.’ We strive to always exceed our customers’ expectations—word of mouth is our main source of business, so every client is a walking referral. Ultimately, we strive to give them a little extra so they choose and recommend us over our competition.”

Serving all of Napa and Sonoma Counties

Eye Examinations & Contact Lens Fittings Available By Sterling VisionCare
Contact Lenses
Eyeglasses

Comparative Summary

Site For Sore Eyes – Napa aims to provide quality eyewear, fast and courteous service, and value for its Napa and Sonoma County customers. “We have an eclectic, broad selection of eyeglasses, contact lenses and accessories,” says owner Nick Saab, “and we feature designer and non-designer eyewear brands.” The company’s onsite lab can provide same-day service for...

Frequently Asked Questions

Q: Do you accept vision insurance?
A: "Yes. We accept most insurance plans for processing claims. "
Q: How fast can I get glasses?
A: "Typically, we can have new glasses ready the same day if a customer calls in first. We can order the majority of styles and expedite special orders even if we don’t carry them in our regular stock. Special orders can be completed withi...
Q: Do you have an eye doctor available for examinations?
A: "Yes. "

Industry Info

Select an eyewear and vision examination provider based on your individual needs.
A vision examination is one part of basic vision care; selecting corrective eyewear, such as glasses and contact lenses, is another. Choosing an eye care professional should solely depend on the needs of the patient, but it’s often driven by...
Findings based on statistically reliable research from 625 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
88%
n = 625

Diamond Certified Qualification

Based on 625 customer surveys, we declare
Site for Sore Eyes - Napa
has passed all rating steps and has earned
The Diamond Certified Award
No. 1044
Continuously qualified since February 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Sakthivel G. Verified Customer Name
"They explain various options without trying to sell anything, which helps me make the best choice."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Site for Sore Eyes - Napa
1715 Trancas Street, Suite B
Napa, CA 94558
(707) 234-5903
(707) 224-3908 fax
DCID7072247483

Mon – Sat: 9:30am – 6pm

Serving all of Napa and Sonoma Counties

Nick Saab, Owner
D6333, 8888
Liability Insurance, Workers' Compensation
Nick Saab, Owner
Eye Examinations & Contact Lens Fittings Available By Sterling VisionCare, Contact Lenses, Eyeglasses

Photo & Video Gallery

Survey Responses For

Site for Sore Eyes - Napa

Site for Sore Eyes - Napa: Average 8.4 out of 10 based on 625 unique customer surveys of customer satisfaction.
Sakthivel G. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There is one person who works there, I forgot her name, but she has been extremely diligent, and supportive."

"They explain various options without trying to sell anything, which helps me make the best choice."

Ishanee K. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half."

"It was great and now I only want to go to them."

Patricia V. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good, and my son was very happy with his glasses."

"I like that they were personable, clean, and quick."

Marie T. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say go to them because Belinda is the best."

"They accommodated my appointment schedule and the staff was very friendly."

Charel L. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a great selection."

"They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase. "

Jasvinderjit B. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got great customer service. All my questions were answered and I was very happy with the service."

"The people out front really helped me out since it was my first time getting glasses. "

Darcy H. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good value."

"They're convenient and very helpful."

John G. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped me out when I broke my glasses and it surprised me that they had the same exact frame and style as my old ones. "

"The courtesy of the people there, they were very willing to help me out. "

Stephanie C. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very prompt, super helpful, and friendly. I was able to get my contacts in about a week, which was great."

"The quick turnaround"

Shon M. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good service and a variety of sunglasses. "

"I liked the level of service they gave me. "

Andre O. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good selection and friendly customer service."

"My son likes his frames."

Andrea T. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a definite go-to place. I wouldn't get my glasses anywhere else."

"I like their customer service and the quality of the selection of frames that they have."

Ella D. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really helpful, and they will tell you what type of eye glasses are fit for you."

"It is very convenient."

Claire W. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a good variety of frames, which I liked, and they were very fast."

"The variety of frames"

Gabriel T. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a pretty good experience."

"I liked the service. They were helpful."

Jaime P. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty helpful with the product that I wanted."

"Their service was pretty quick."

Elizabeth J. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service is unmatched. I've never seen customer service as good as they have at Site for Sore Eyes. Tisha was so great. She was very helpful."

"I like the quality of my glasses and the customer service. They listened to what we needed. They were very nice, kind, understanding, and they didn't rush us. I got three pairs of glasses from them."

Jesus G. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's easy, convenient, and close to my house. They're pretty friendly and helpful."

"I like the location. It's close by my house and parking is easy in the mall."

Jon N. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was fine."

"I liked that they were very timely."

Kurt L. Verified Site for Sore Eyes - Napa Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of me. "

"I liked that I got the glasses that I wanted."