Diamond Certified Company Report

Roofmasters / Bird Control Services

Diamond Certified Company Report

Roofmasters / Bird Control Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

L.L.W.P.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really reliable. If there are any problems with the roof, like a leak or something, they come out and do the repairs, sometimes at no charge. There have been many times when I call them out to do quick fixes, and they're just there for me.

I liked their communication, because I have had issues with other companies in the past regarding communication. We have had no problems with them, and they're our go-to roofers.

K.G.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are kind, courteous, and seem to really love the work.

They are so flexible. I have a busy schedule, and they were able to work with that.

Mike J.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they cleaned up after themselves well, and they were very professional.

I would say I liked the communication between the salespeople, workers, and myself. They always kept everyone in the loop.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Aaron Weiss, Owner

Roofmasters / Bird Control Services installs, repairs, and maintains all types of roofs for residential and commercial clients in Solano, Napa, Yolo, and Central Contra Costa Counties. In addition to its wide-ranging roofing capabilities, the family-owned and operated company offers bird control services, repairs dry rot damage, installs ventilation and insulation in attics, and more.

Owner Aaron Weiss says much of Roofmasters / Bird Control Services’ success is due to its customer-oriented business practices, which include providing emergency repairs during inclement weather and staying in contact with clients after their projects are complete. “We’re not just installing and repairing roofs; we’re offering a complete service to our customers, and that means being there for them whenever they need us.”

Roofmasters / Bird Control Services guides its clients through every phase of the roofing process, from the initial estimate to the finishing touches, which Mr. Weiss says is important for establishing trust. “We take care of our clients, and that sets us apart from a lot of roofers. These types of projects can be expensive and time-consuming, so if we can help relieve stress by taking control of the details, we’re happy to do it.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Roofmasters / Bird Control Services

COMPANY CONTACT
Service AREA

Solano County
Vallejo
Fairfield
Suisun
Vacaville
Dixon
Benicia
Martinez
Concord
Lamorinda

SERVICES PERFORMED

Residential & Commercial Roofing
Roof Repairs & Maintenance
Bird Control Services
Dry Rot Repairs
Attic Ventilation & Insulation
Photovoltaic Solar Panel Installation

BRANDS Supported
  • Owens Corning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Roofmasters / Bird Control Services

Company Profile

Roofmasters / Bird Control Services installs, repairs, and maintains all types of roofs for residential and commercial clients in Solano, Napa, Yolo, and Central Contra Costa Counties. In addition to its wide-ranging roofing capabilities, the family-owned and operated company offers bird control services, repairs dry rot damage, installs ventilation and insulation in attics, and more.

Owner Aaron Weiss says much of Roofmasters / Bird Control Services’ success is due to its customer-oriented business practices, which include providing emergency repairs during inclement weather and staying in contact with clients after their projects are complete. “We’re not just installing and repairing roofs; we’re offering a complete service to our customers, and that means being there for them whenever they need us.”

Roofmasters / Bird Control Services guides its clients through every phase of the roofing process, from the initial estimate to the finishing touches, which Mr. Weiss says is important for establishing trust. “We take care of our clients, and that sets us apart from a lot of roofers. These types of projects can be expensive and time-consuming, so if we can help relieve stress by taking control of the details, we’re happy to do it.”

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Company Philosophy

"We treat our customers the way we'd want to be treated, and we do everything in our power to make sure they have positive experiences. We provide the same high-quality services throughout the entire roofing process, and we're always available to answer questions and give advice."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Roofmasters / Bird Control Services, the key to achieving and maintaining high levels of customer satisfaction is simple: take a service-oriented approach to every project, regardless of its size. “The way we see it, we’re just as much in the customer service business as we are in the roofing business,” says Office Manager Jonathan Weiss. “Some roofing companies only care about the nuts and bolts of the job, but we’re equally concerned about meeting our clients’ expectations and providing positive experiences from beginning to end.”

Roofmasters / Bird Control Services has been installing, repairing, and maintaining roofs for residential and commercial clients in Solano, Napa, Yolo, and Central Contra Costa Counties since 1993. The family-owned and operated company is also qualified to provide bird control services, repair dry rot damage, install ventilation and insulation in attics, and more.

Unlike less experienced roofing contractors that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Roofmasters / Bird Control Services focuses on one project at a time and makes sure all work meets the client’s expectations before moving on. “A lot of roofing companies spread their employees across several jobs, but we concentrate all our efforts on a single project until it’s finished,” says owner Aaron Weiss. “That way, we’re able to work with greater efficiency and make sure nothing gets overlooked.”

Another distinguishing attribute of Roofmasters / Bird Control Services is its dedication to quality control throughout every phase of its work. “We have a foreman onsite for every new installation, which a lot of companies don’t offer,” says Mr. Weiss. “In addition to being the client’s primary contact during the job, the foreman is there to oversee the installation and make sure all work meets our high standards for quality.”

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Industry Info

In the past, if you needed a new roof, you simply replaced it. However, with increased government regulation and energy efficiency standards, many California homeowners are now required to implement additional upgrades when installing a new roof. “There have been building code changes in certain climate zones of California, including Solano County, which affect homeowners who are planning to replace their roofs,” explains Jonathan Weiss, office manager of Roofmasters / Bird Control Services in Suisun City. “Under Title 24, which is also known as the California Energy Code, any home that undergoes a structural alteration like a roof replacement must be brought up to current energy efficiency standards. For many homeowners, that’s a substantial additional expense.”

There are a couple of ways to go about achieving energy code compliance, one of which is to install a “cool roof.” Consisting of highly reflective roofing shingles, a cool roofing system significantly lowers solar heat transfer into a home’s attic and, subsequently, the home itself. Not only do cool roofs meet Title 24 energy efficiency standards, according to the Cool Roof Rating Council, homeowners who install them stand to save an average of 7 to 15 percent on home cooling costs.

Another way homeowners can satisfy Title 24 requirements is to improve the insulation and ventilation of their attics. For many, this is a more affordable option for achieving code compliance, and it provides added benefits of lowering temperatures in the home and extending the life of the roof. Plus, it allows homeowners to install any type of roof system they want.

Regardless of which approach you take, bringing your home up to current energy efficiency standards will make it code compliant and provide several residual benefits that you’ll continue to enjoy long after the initial expense.

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Frequently Asked Questions

Q: Can you give me a price over the phone?

A: Due to the complexity involved in roofing, we’re unable to give estimates over the phone. However, we’d be happy to schedule an appointment to come to your home and provide a free estimate.

Q: What types of roofing materials do you use?

A: We’re certified with Owens Corning, so that’s the main manufacturer we use. However, we can install any roofing material you want, as long as it’s available in the regional area.

Q: When the job is finished, will you bring me up on the roof to do a final inspection?

A: Unfortunately, due to liability reasons, we can’t let you do a walkthrough on the roof. Instead, we’ll take pictures and show you what we’ve done.

Q: Can you install solar systems?

A: Yes, we’ve recently added PV solar panel installation to our repertoire.

Q: Can you provide proof of insurance?

A: Absolutely. Before work begins, we’ll give you a packet that contains copies of our liability and workers’ compensation insurance.

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SELECTED PHOTOS FROM Roofmasters / Bird Control Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Aaron Weiss

Expert CONTRIBUTOR PROFILE

Aaron Weiss: Roof Master

By James Florence, Diamond Certified Program Reporter

SUISUN CITY — With a name like Roofmasters, a business has a lot to live up to. Fortunately, owner Aaron Weiss has the professional background and expertise to back up his company’s moniker. “I’ve been in roofing my whole life,” he says. “Straight out of high school, I started working for my family’s roofing company in Richmond. Roofing always seemed like a good trade, and since I had the added support of my family, I saw a lot of opportunity to succeed. After working for the family business for several years, my brother and I branched off and started our own company in Solano County.”

Today, as owner of Roofmasters / Bird Control Services, Aaron says his favorite part of his job is interacting with customers. “I really enjoy helping people who are having issues with their roofs and providing them with quality service. It’s always rewarding.” He also explains how his company’s specialization in bird control has enabled it to stand out amongst the competition. “A common roof issue is damage caused by birds, so we decided to get into bird abatement, which includes techniques like putting up netting and chemical application. We had really good results when we first introduced it, and now it’s a big part of our business.”

A lifetime resident of the Bay Area, Aaron says it’s an ideal environment for someone in his line of work. “The weather in the Bay Area makes it a great place for roofing. You don’t have to deal with some of the bigger weather patterns that you would in other regions, so we’re pretty lucky in that way.”

Outside of work, Aaron spends most of his time with his wife, Wendy, and their six children. “Wendy and I each have two adult children, and then we have a 1-year-old and a 2-month-old together,” he explains. “Basically, we’ve started all over again! We really enjoy taking the little ones places and sharing new experiences with them.” Aaron also likes activities like camping, following professional sports and performing home remodeling projects. “In addition to working on my own house, I do a lot of remolding projects for friends and family, which is very rewarding.”

In his life and career, Aaron espouses the wisdom of the age-old golden rule. “It’s all about treating people the way you’d want to be treated,” he affirms. “At the end of each day, I like to go to bed knowing I did my best and treated my colleagues and clients in an honest, respectful way.”

When asked the first thing he’d do if he could retire tomorrow, Aaron says he’d employ his building know-how to construct a mountain hideaway. “I would build a cabin in the mountains. That way, whenever I wanted to get away from the hustle and bustle of urban life, I’d have a place to retreat.”

Ask Me Anything!

Q: What’s your favorite season?
A: Fall—I like the wind-down from summer into preparing for the holidays.

Q: If you could travel anywhere in the world, where would you go?
A: Probably Germany. I’m part German, and I’d like to see some of the castles and other architectural features they have.

Q: Are you an early bird or a night owl?
A: An early bird, but not by choice!

Q: Did you play any sports in high school?
A: I played football as a defensive tackle.

Q: What’s your favorite holiday?
A: Thanksgiving—it revolves around family, but you don’t have all the commercialism that clutters a lot of the other holidays.

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Expert articles
  • The Importance of Bird Control

    SUISUN CITY — Few homeowners realize how much damage birds (especially pigeons) can cause to a roof. The acidity of bird droppings can cause extensive damage to roofing materials, resulting in leaks and other issues. On tile roofs, buildup from droppings can cause water (as well as the droppings themselves) to dam up and be diverted beneath the tiles, which creates excessive saturation and/or deterioration that leads to leaks, mold and dry rot. Given enough time, bird droppings can even corrode through metal gutters.

    An even greater concern is the health risks that can arise from exposure to bird droppings on your property (again, particularly with pigeons). Salmonella, E. coli and Histoplasmosis are all associated with exposure to bird droppings. Histoplasmosis is a serious respiratory infection caused by breathing in spores from a fungus found in bat or bird droppings. The disease can be fatal, especially to young children and people with compromised immune systems. Due to the risk of inhaling airborne spores, you should never handle or attempt to clean dry bird droppings without taking proper precautions. Always keep small children and pets away from nesting materials and droppings.

    To avoid the damage and health risks that birds can bring, take measures to keep them off of your roof. Solutions include bird repellent gel, which deters birds by making their roosting areas sticky and gooey; bird spikes, which can be installed on rooftops, rafters, gutters or any other area where birds roost; stainless steel bird netting; and electric track, which, like an electric fence, gives birds a shock when they attempt to roost. By incorporating one or more of these bird control solutions, you’ll be able keep birds at bay and protect your roof and your family.

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Expert video tip

Video: Solar Incentives

Complete Video Transcription:

SUISUN CITY — Host, Sarah Rutan: Due to the number of financing options and government incentives available, there’s never been a better time to install a solar energy system. Today we’re in Suisun City with Diamond Certified Expert Contributor Aaron Weiss of Roofmasters / Bird Control Services to learn more.

Diamond Certified Expert Contributor, Aaron Weiss: So, I’d like to talk about solar – rooftop solar. A lot of people have been afraid of the cost of solar, and not certain that it’s worth it financially. Now, the way programs are set up, and some of the government help that you can get, it’s a great time to do solar.

The government will, right now, give you a thirty percent tax credit when you install solar on your house. So, essentially, that helps you pay for a substantial amount. Now, those – that is going to expire, potentially, at the end of year thousand sixteen – 2016. However, right now you can get solar, have a large portion of that covered by that thirty percent tax credit.

Also, there’s great financing programs out there. There’s also programs that are government sponsored, that will help you take the price of solar and put it into your property tax. Those are great programs. Those are programs that help you not have any initial upfront cost, and you can save money immediately.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Roofmasters / Bird Control Services WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Roofmasters / Bird Control Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Roofmasters / Bird Control Services : Average 9.4 out of 10 based on 125 unique customer surveys of customer satisfaction.

L.L.W.P.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really reliable. If there are any problems with the roof, like a leak or something, they come out and do the repairs, sometimes at no charge. There have been many times when I call them out to do quick fixes, and they're just there for me.

I liked their communication, because I have had issues with other companies in the past regarding communication. We have had no problems with them, and they're our go-to roofers.

K.G.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are kind, courteous, and seem to really love the work.

They are so flexible. I have a busy schedule, and they were able to work with that.

Mike J.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they cleaned up after themselves well, and they were very professional.

I would say I liked the communication between the salespeople, workers, and myself. They always kept everyone in the loop.

Lisa T.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an awesome job.

They did a good job on our roof. We were very happy.

Laura P.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did high quality work, they were reasonably priced, and they were responsive to my requests.

They delivered what they promised, they answered all of my questions, and they cleaned up well. They had a very clean crew.

Gary T.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were the best price, easy to work with, very easy to schedule, and they were very fast at getting the job done. I couldn't be happier.

Hard to say, I guess, the price, and they were very efficient and got the job done quickly without any problems.

Darin G.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are good people.

I liked their crew. The owner, Aaron, was knowledgeable, friendly, and honest. Marty and his crew were honest workers and good guys. They took care of us at every turn.

Sherry R.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say absolutely everything positive that I could about them.

They are informative, professional, and they answer my questions to the fullest. They know what they are doing, and they explain what they are doing. I don't happen to be a roofer, so they explain things in a way that I can understand. They are patient with any questions I may have before, during, or after a job. I have been using them for the past six years. I won't consider using anyone else. They're so good.

Todd E.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every time my roof needs help, it is at an age where it needs repairs every so often, they have been very good, and the cost is reasonable. Their work has been excellent, and they are always able to let me know the cause of the leaks and repair them. They are very helpful and very efficient in the work that they do.

The fact they have always done an excellent job for a very fair price

Teresa B.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

To hire them. Their quality, workmanship, integrity, and patience are wonderful. They are also affordable.

Their attention to detail and willingness to answer all of my questions. I had questions about our roof, the age of our home, and how often inspections are needed. They answered everything and even checked our gutters. I've recommended them to other people. They are on their game and do what they say they are going to do. That's rare to find nowadays. They are pretty straightforward, and when you call and leave a message, they get back to you right away. They try to be as convenient as possible.

M.F.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they did a fantastic job and that I would have them back to do anything for my roof in the future.

The price was right.

Mike A.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

I though the people were knowledgeable.

James E.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and reliable.

They completed the work that we needed to have done.

Audrey J.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

The quality of their work and the timely manner in which they did their job

Deanna F.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, they show up, they do a great job, and they're friendly.

I remember after finishing my roof, it started raining, so I called them up when there was a leak, and they came out without any questions asked. They said they'd be right out, and I really liked that.

Richard R.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them I thought they did a good job, and they did the work when they said they would do it. I got my money's worth, and the work was done very well.

The quality of their work was the most important thing, and I had no problems with the workmanship. The estimator was knowledgeable and had answers to any questions that I had. I was quite satisfied with the work that they did.

Sarah F.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that it was very professional, good quality work, and reasonably priced.

Their professionalism

Allison F.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

That they're reliable

Angela B.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to deal with.

They were reasonably priced, and they worked around my schedule, which is not a normal schedule.

Rosemary I.

VERIFIED Roofmasters / Bird Control Services CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very realistic with their estimates. I have always found them to be very reliable in showing up on time and completing the job to a professional standard. They guarantee their work. If there is a problem within the guarantee time, they will come back and address the issue at no charge.

The quality of the finished product, I can always count on them to do the job correctly. Their work is quite satisfactory, and if it isn't, they come right back and do a reseal or address whatever issue has occurred.

Read All 125 Survey Responses at Ratings View