Diamond Certified Company Report

Peninsula Parking

Diamond Certified Company Report

Peninsula Parking

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Marisa C.

VERIFIED Peninsula Parking CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, the girl in the office was very prompt and responsive.

The prompt, thorough communication

Allison A.

VERIFIED Peninsula Parking CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, polished, on time, and very friendly to the guests.

It was a rainy night. They were self-contained, didn't ask for anything, and just braved the storm. It was nice that they were so unobtrusive. They were perfect. I'll use them every time I need that type of service.

Rachael T.

VERIFIED Peninsula Parking CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very accommodating and responsive.

The valet guys were professional, on time, and understood what we needed.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rae Ann Reichmuth, Owner

Peninsula Parking provides a variety of transportation and parking management services for clients throughout the Bay Area. The company offers professional valet parking for all occasions and establishments of any size and nature, and its shuttle service provides transportation for corporations, special events and other destinations.

Owner Rae Ann Reichmuth says that in addition to Peninsula Parking’s diverse service capabilities, one of the keys to the company’s ongoing success is the professionalism of its highly trained staff, which includes a National Parking Association (NPA) Certified Parking Professional. “Anybody can park a car–it’s how you treat clients that makes the difference, which is why we invest so much into employee training programs. In the end, our professionalism and dedication to customer service really set us apart.”

In addition to valet parking and shuttle services, Peninsula Parking offers consulting and surveying to help businesses maximize the efficiency of their parking areas. Whether providing commercial parking solutions or valet services for private events, Operations Manager Jeff Blaser says the company’s ongoing success is a testament to the value it offers. “Our ability to organize our staff in efficient, cost-effective ways enables us to keep our prices competitive while providing a superior level of service.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Peninsula Parking

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Valet Parking
Shuttle Service
Parking Management
Traffic Control
Car Wash and Detail
Consulting Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Peninsula Parking

Company Profile

Peninsula Parking provides a variety of transportation and parking management services for clients throughout the Bay Area. The company offers professional valet parking for all occasions and establishments of any size and nature, and its shuttle service provides transportation for corporations, special events and other destinations.

Owner Rae Ann Reichmuth says that in addition to Peninsula Parking’s diverse service capabilities, one of the keys to the company’s ongoing success is the professionalism of its highly trained staff, which includes a National Parking Association (NPA) Certified Parking Professional. “Anybody can park a car–it’s how you treat clients that makes the difference, which is why we invest so much into employee training programs. In the end, our professionalism and dedication to customer service really set us apart.”

In addition to valet parking and shuttle services, Peninsula Parking offers consulting and surveying to help businesses maximize the efficiency of their parking areas. Whether providing commercial parking solutions or valet services for private events, Operations Manager Jeff Blaser says the company’s ongoing success is a testament to the value it offers. “Our ability to organize our staff in efficient, cost-effective ways enables us to keep our prices competitive while providing a superior level of service.”

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Company Philosophy

"We're dedicated foremost to customer service and satisfaction, as represented in our company slogan, ‘Service is the Key.' From our ability to provide innovative parking solutions to the professionalism and dedication of our employees, we guarantee our clients will receive the best service for the best value."

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Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for valet parking companies that have earned the prestigious Diamond Certified award. For Peninsula Parking, the key to achieving and maintaining high levels of customer satisfaction is simple: make sure all its services are as comprehensive and detail-oriented as possible. “We’re known throughout the Bay Area for providing excellent service, and we work hard to keep that reputation,” says owner Rae Ann Reichmuth. “Ultimately, this type of approach is important for generating positive feedback and word-of-mouth referrals.”

Peninsula Parking has been providing transportation and parking management services for clients throughout the Bay Area since 2006. The company’s professional valet parking services are designed for all types of occasions and establishments (including charity events, hospitals, restaurants and commercial businesses), and its shuttle service provides transportation for special events, corporations and other destinations.

Unlike less experienced valet parking companies that strive to make their pricing as competitive as possible but sacrifice quality in the process, Peninsula Parking takes a detail-oriented approach to each job that ensures consistently positive experiences. “Some companies understaff events just to provide a better price, but then their guests are left waiting,” explains Ms. Reichmuth. “That’s why we quote according to the specific needs of each event rather than quoting based on a formula. It allows us to make sure we’re adequately staffed and prepared for every situation.”

Another distinguishing attribute of Peninsula Parking is the highly professional approach of its employees, all of whom are trained in industry-best practices and adhere to a strict uniform and grooming policy. “We always get positive feedback about how our valets present themselves,” says Ms. Reichmuth. “Our customers know that no matter what type of event they’re having, they can expect professionalism in both the appearances and performances of our employees.”

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Industry Info

Most people assume their vehicles are safe from intruders when they’re with a valet parking attendant, but it’s important to remember that even though a valet service will do its part to ensure the security of your vehicle, it doesn’t assume legal responsibility if somebody breaks in and steals your valuables. “A valet parking service’s responsibility only goes as far as parking cars in a safe area and making sure they’re locked,” says Rae Ann Reichmuth, owner of Peninsula Parking in San Carlos. “A reputable company will take every precaution to make sure a vehicle is safe, but it won’t require its employees to stand around and guard it.”

One proactive safety measure you can take is removing any visible valuables or hiding them in your trunk, glove compartment or center console. “It’s simple—if something valuable is lying out, it should be put in a less conspicuous place so it doesn’t attract any burglars,” says Ms. Reichmuth. “As a general rule, you should always hide anything that might tempt somebody to break in.”

The importance of signage
Whether for a commercial parking lot or a private event, one of the most essential tools of the valet parking industry is signs, also known as “signage.” Valet services employ signage to help direct and inform drivers as they approach an event or parking area, allowing traffic to flow as smoothly as possible.

The most common types of signs that valet services use are “front signs” and “directional signs.” “Front signs let drivers know to wait for the attendant, and directional signs are posted on corners to let people know where to go,” explains Ms. Reichmuth. “Signage is really important for keeping traffic moving and stopping things like people trying to self-park. And some places have really narrow or windy roads, so the signage helps guide people to where they need to be and keeps them safe.”

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Frequently Asked Questions

Q: Are you properly insured?

A: Yes, we’re completely insured and bonded. If you prefer, we can also offer additional insurance coverage for your event. It isn’t necessary, but some people like to have it to feel a little more secure.

Q: How do you handle pricing?

A: Our proposals are specific to the parameters of each job. We don’t just give an hourly rate or a sum total; rather, each price is based on a variety of factors specific to the event. Our proposals are very detailed because we want each customer to understand everything we’re providing.

Q: How should I go about tipping?

A: Many of our customers tip 15 percent based off the labor on the final bill, although some like to tip individual valets and other employees. When it comes to gratuity, all our tips are held by the event manager and split evenly among the staff at the end of the night.

Q: If it’s raining on the day of my event, can you provide a canopy or tent to keep my guests dry when they’re arriving or leaving?

A: Yes. On a rainy day, umbrella service is included for free. We have multiple types of umbrellas, tents and canopies, so however the location of your event is set up, we can provide what’s needed to keep your guests dry.

Q: Will your valets be able to drive my particular car?

A: Yes, our valets are trained to drive all vehicle makes and models.

Q: Do you do events at private residences?

A: Yes.

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SELECTED PHOTOS FROM Peninsula Parking

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Peninsula Parking WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Peninsula Parking
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Peninsula Parking : Average 9.4 out of 10 based on 150 unique customer surveys of customer satisfaction.

Marisa C.

VERIFIED Peninsula Parking CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, the girl in the office was very prompt and responsive.

The prompt, thorough communication

Rachael T.

VERIFIED Peninsula Parking CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very accommodating and responsive.

The valet guys were professional, on time, and understood what we needed.

Roxanne B.

VERIFIED Peninsula Parking CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They have a friendly staff, they are on time and the communication was very thorough.

From the point that we received the service until the day of the event, the contact between us was always great.

Allison A.

VERIFIED Peninsula Parking CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, polished, on time, and very friendly to the guests.

It was a rainy night. They were self-contained, didn't ask for anything, and just braved the storm. It was nice that they were so unobtrusive. They were perfect. I'll use them every time I need that type of service.

Tammy G.

VERIFIED Peninsula Parking CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, reliable, and we would definitely use them again.

They were very responsive.

Marj C.

VERIFIED Peninsula Parking CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, efficient and professional

Their prompt feed back

Lisa D.

VERIFIED Peninsula Parking CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very flexible and adaptable.

They are willing to run a really long way to get the cars from where they are parked, In the location I have my events.

Reena P.

VERIFIED Peninsula Parking CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were accommodating.

They offered good service.

Suzie Q.

VERIFIED Peninsula Parking CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're always reliable and professional.

Their reliability

Cynthia H.

VERIFIED Peninsula Parking CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality of work, great group of people, and they do a fabulous job.

They are very personable and I have confidence in them.

Hillary B.

VERIFIED Peninsula Parking CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very organized, showed up on time, they were easy to work with and very professional.

I was organizing an event and I was in charge of setting this up. Everything just went smoothly.

Dave S.

VERIFIED Peninsula Parking CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good and were very well organized.

I didn't have to worry during the event they took care of everything.

Evan G.

VERIFIED Peninsula Parking CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they did a very good job.

They were courteous, reliable, they did a good job and most importantly we had no problems at all.

Randall R.

VERIFIED Peninsula Parking CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very attentive.

From the bringing of the process until the end, everything worked out well.

Patricia W.

VERIFIED Peninsula Parking CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would share the range of services that they offer.

They are easy to work with and what we wanted got done.

Lisa Z.

VERIFIED Peninsula Parking CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, courteous and did a very good job.

They were very courteous, it was a very hot day and they still did a good job.

Carmen D.

VERIFIED Peninsula Parking CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and reliable. They are there when you need them even if it is last minute.

The arrangements were easy to make.

Gayle C.

VERIFIED Peninsula Parking CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

The people I deal with are very personable, helpful, and everyone was polite.

That they were dependable, and they were always on time.

Carolyn S.

VERIFIED Peninsula Parking CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, on time and helpful.

They were convenient, and available when I needed them.

Lauren A.

VERIFIED Peninsula Parking CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very organized and very professional.

They are very organized and very professional. I thought they were fantastic.

Read All 150 Survey Responses at Ratings View