Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
May 2012
We declare that Letcher Brothers Auto Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1857
(510) 926-6069
636 San Pablo Avenue
Pinole, CA 94564
Mike Letcher is owner of Letcher Brothers Auto Repair.

Letcher Brothers Auto Repair services most types of European and Japanese vehicles at its Pinole facility, handling everything from general tune-ups and computer diagnostics to comprehensive engine and transmission repairs. The company is also qualified to perform dealer-required scheduled maintenance work, and it offers free local towing with every major repair.

Owner Mike Letcher says Letcher Brothers Auto Repair’s personalized approach to dealing with customers has allowed the company to develop a loyal clientele base that stretches throughout several East Bay communities. “Being centrally located helps a lot, but our ability to get to know our customers and be upfront with them has been crucial to our success. Our goal is to solve their car problems as quickly and efficiently as possible, and they really appreciate that.”

Letcher Brothers Auto Repair is known for taking a hands-on approach to the auto repair process, which includes educating customers and showing them physical evidence of their repairs before any work begins. “We want our customers to know we’re here to help, so we take our time to clearly explain their repairs and show them every replacement part so they know exactly what to expect,” says Mr. Letcher. “Honesty is an important part of everything we do.”

Company Philosophy

“Customer satisfaction is always our primary concern, and we achieve that by being honest and reliable throughout every aspect of our work. We treat each customer with equal fairness and strive to provide repairs of the highest possible quality.”

Serving Contra Costa County including Pinole, Concord, Antioch, Richmond, Brentwood, San Ramon, Martinez, Danville and Pittsburg.

Automotive Repair
Maintenance
Electrical Work
Air Bags
Transmissions
Suspensions
Anti-Lock Braking Systems (ABS)
Alignments and Computer Diagnostic

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Letcher Brothers Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is taking an honest, reliable approach to every job—a straightforward business philosophy that...

Frequently Asked Questions

Q: How much will it cost to fix my car?
A: "Before we give you a price estimate, we have to perform a thorough inspection on your vehicle. After we look at the car and determine the specific problem, we’ll tell you exactly how much it will cost to fix. "
Q: How long will it take to fix my car?
A: "We’re able to complete most repairs in one day, but sometimes there are extenuating circumstances that cause a job to take longer, such as the availability of certain parts. We also perform a thorough inspection after every repair, whi...
Q: Do you have the equipment to diagnose my specific car?
A: "Absolutely. Some people think that just because a car is relatively new, only the dealer can work on it, but we have state-of-the-art computerized diagnostic equipment that’s comparable to anything found in a dealership. In fact, some...

Map

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Industry Info

If you have an older car, make sure you know how and where to get the right replacement parts.
The durability of modern vehicles has improved dramatically over the past few decades—so much so that 20-year-old cars are regularly seen on the road alongside newly manufactured luxury vehicles. The biggest problem people have with...
Findings based on statistically reliable research from 177 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 177

Diamond Certified Qualification

Based on 177 customer surveys, we declare
Letcher Brothers Auto Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 1857
Continuously qualified since May 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Michelle W. Verified Customer Name
"I liked everything. They always took care of my needs and my car."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Letcher Brothers Auto Repair
636 San Pablo Avenue
Pinole, CA 94564
(510) 926-6069
DCID5107242335

Mon – Fri: 8am – 5:30pm

Serving Contra Costa County including Pinole, Concord, Antioch, Richmond, Brentwood, San Ramon, Martinez, Danville and Pittsburg.

Mike Letcher, Owner
26
9
179974
Liability Insurance, Workers' Compensation
Better Business Bureau of Silicon Valley
1991
Automotive Repair, Maintenance, Electrical Work, Air Bags, Transmissions, Suspensions, Anti-Lock Braking Systems (ABS), Alignments and Computer Diagnostic
2,900
fleets, Individuals
Manufacturers' Warranties on Parts, 1-Year Warranty on Parts and Labor
Contra Costa Auto Repair

Photo & Video Gallery

Survey Responses For

Letcher Brothers Auto Repair

Letcher Brothers Auto Repair: Average 9.5 out of 10 based on 177 unique customer surveys of customer satisfaction.
Michelle W. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and trustworthy."

"I liked everything. They always took care of my needs and my car."

Sandra B. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent feedback, price, and follow-up"

"I liked their excellent customer service, and they repaired my car."

Brendon D. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty straightforward, the prices are reasonable, and they do excellent work."

"The confidence I have in Letcher Brothers Auto Repair, I love the work that they do and the price. Mike knows both European and American cars."

Alan S. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's a great mechanic, very trustworthy, fair and efficient."

"They are local, convenient, honest, and trustworthy."

Rich R. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mike cares about his customer base, and he stays in contact with them. He is honest about the work and is an epical dude."

"I've been going to him for years. He provides very personable service, troubleshoots very well, and gets the job done. He and his staff are all professional."

Jeff M. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell my friends to go to Letcher Brothers."

"I feel like the owner is honest."

Becky B. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them highly."

"I like their honesty."

Ted K. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fantastic. They take care of your car and do everything they say they will do. They inform you of any changes to the estimate, so you aren't surprised when you pick up your car. "

"They are friendly, efficient, and do everything aboveboard. They don't squeeze us. They are good, honest people. I like dealing with them."

Michael B. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mike is a really good guy, honest and fair."

"The location, I live very close by."

Beverly K. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're super honest and Mike always tries to work within your budget. He is a good businessman, and he is very pleasant. "

"They do what they say they will do, and you get your car back on time. "

John W. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell my friends to go to him. I've sent many people there."

"The way they do things, they get things done. They tell you what's going on with your car before they start the work. They are very informative."

William R. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I never have to take my car back, because they get the job done the first time."

"The quality of their work and that everyone is friendly"

Addison S. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and honest."

"They are very personable, especially the owner."

Craig M. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very trustworthy and honest. I refer all of my friends to them."

"They charge a fair price."

Jacob E. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mike is a very honest, friendly, and nice man."

"Honesty"

Rene H. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable and good with their customers."

"The owner always gets us in when we have an emergency. "

Ernest P. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, reliable, and customer friendly."

"Their customer service and the fact that they guarantee their work"

Alex F. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the first ones we call. They help me avoid large repair bills by being honest and not charging me for everything they possibly can. "

"They are always there for me when I need them."

Andrea J. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very considerate. I have always gotten good service, and they do great work."

"It's convenient, close to my home, and a small business. I like the work they do. I can always take my car in and get quick service."

Linda M. Verified Letcher Brothers Auto Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very satisfied with the work they've done"

"That they always do a good job, and they are very helpful."