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Letcher Brothers Auto Repair services most types of European and Japanese vehicles at its Pinole facility, handling everything from general tune-ups and computer diagnostics to comprehensive engine and transmission repairs. The company is also qualified to perform dealer-required scheduled maintenance work, and it offers free local towing with every major repair.
Owner Mike Letcher says Letcher Brothers Auto Repair’s personalized approach to dealing with customers has allowed the company to develop a loyal clientele base that stretches throughout several East Bay communities. “Being centrally located helps a lot, but our ability to get to know our customers and be upfront with them has been crucial to our success. Our goal is to solve their car problems as quickly and efficiently as possible, and they really appreciate that.”
Letcher Brothers Auto Repair is known for taking a hands-on approach to the auto repair process, which includes educating customers and showing them physical evidence of their repairs before any work begins. “We want our customers to know we’re here to help, so we take our time to clearly explain their repairs and show them every replacement part so they know exactly what to expect,” says Mr. Letcher. “Honesty is an important part of everything we do.”
“Customer satisfaction is always our primary concern, and we achieve that by being honest and reliable throughout every aspect of our work. We treat each customer with equal fairness and strive to provide repairs of the highest possible quality.”
Serving Contra Costa County including Pinole, Concord, Antioch, Richmond, Brentwood, San Ramon, Martinez, Danville and Pittsburg.
Anti-Lock Braking Systems (ABS)
Alignments and Computer Diagnostic
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"They are reliable and trustworthy.""I liked everything. They always took care of my needs and my car."
"Excellent feedback, price, and follow-up""I liked their excellent customer service, and they repaired my car."
"They are pretty straightforward, the prices are reasonable, and they do excellent work.""The confidence I have in Letcher Brothers Auto Repair, I love the work that they do and the price. Mike knows both European and American cars."
"He's a great mechanic, very trustworthy, fair and efficient.""They are local, convenient, honest, and trustworthy."
"Mike cares about his customer base, and he stays in contact with them. He is honest about the work and is an epical dude.""I've been going to him for years. He provides very personable service, troubleshoots very well, and gets the job done. He and his staff are all professional."
"I tell my friends to go to Letcher Brothers.""I feel like the owner is honest."
"I would recommend them highly.""I like their honesty."
"They are fantastic. They take care of your car and do everything they say they will do. They inform you of any changes to the estimate, so you aren't surprised when you pick up your car. ""They are friendly, efficient, and do everything aboveboard. They don't squeeze us. They are good, honest people. I like dealing with them."
"Mike is a really good guy, honest and fair.""The location, I live very close by."
"They're super honest and Mike always tries to work within your budget. He is a good businessman, and he is very pleasant. ""They do what they say they will do, and you get your car back on time. "
"I tell my friends to go to him. I've sent many people there.""The way they do things, they get things done. They tell you what's going on with your car before they start the work. They are very informative."
"I never have to take my car back, because they get the job done the first time.""The quality of their work and that everyone is friendly"
"They are reliable and honest.""They are very personable, especially the owner."
"They are very trustworthy and honest. I refer all of my friends to them.""They charge a fair price."
"Mike is a very honest, friendly, and nice man.""Honesty"
"They are very knowledgeable and good with their customers.""The owner always gets us in when we have an emergency. "
"They are very knowledgeable, reliable, and customer friendly.""Their customer service and the fact that they guarantee their work"
"They are the first ones we call. They help me avoid large repair bills by being honest and not charging me for everything they possibly can. ""They are always there for me when I need them."
"They're very considerate. I have always gotten good service, and they do great work.""It's convenient, close to my home, and a small business. I like the work they do. I can always take my car in and get quick service."
"Very satisfied with the work they've done""That they always do a good job, and they are very helpful."