Diamond Certified Company Report

Gill Landscape Inc.

Diamond Certified Company Report

Gill Landscape Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 178 VERIFIED CUSTOMERS i

Jill D.

VERIFIED Gill Landscape Inc. CUSTOMER

1 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and always there to answer any questions. I think that word of mouth, and passing along names to friends and family is such a great way to run a business, and I would pass their company along to anyone that needed landscaping services.

I think they completed the job from start to finish in a timely manner, and they were also there when they were supposed to be. I could always get a hold of them when I needed, and they answered any questions that I had. They also left the job site neat and tidy each day. There was nothing I had to worry about. I was absolutely satisfied with their service.

Don J.

VERIFIED Gill Landscape Inc. CUSTOMER

2 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg Gill has been doing work for me for over 20 years. His people are excellent to work with and I certainly would recommend him.

Greg runs a good organization and does a good job, otherwise I would have not wanted to use his service. Greg himself is very nice, honorable, and a dependable guy. If there are things that we need fixed or paid attention to, he will come out and fix it. He is very thorough and I've never had a problem.

Sierra B.

VERIFIED Gill Landscape Inc. CUSTOMER

3 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and I would hire them again.

I'm always very impressed by their quality of work. Everything has been great for me.

Read All 178 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Greg Gill, Owner

Gill Landscape Inc. is a full-service landscape and maintenance firm that serves residential and commercial clients in Sonoma County. The family-owned and operated company takes a design/build approach to its landscaping projects, handling everything from irrigation, drainage and restoration to outdoor lighting, water features, fire pits and more. It also provides regular maintenance services for residential properties, HOAs, office parks, apartment complexes and estates.

Owner Greg Gill has been creating and maintaining gardens and comprehensive outdoor environments for North Bay residents since 1981. Today, clients can see Greg working alongside his daughter, Megan Gill, who manages the office and all of Gill Landscape’s maintenance accounts.

Mr. Gill says Gill Landscape’s team is in the business of exceeding customer expectations and providing excellent customer service. “There’s more to landscaping and maintenance than planting plants and mowing lawns. It’s about pleasing customers and building relationships. Whether it’s creating a client’s dream garden or making landscape maintenance one less thing to worry about for a property manager, at the end of the day, it’s about making the customer happy.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gill Landscape Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Rohnert Park
Cotati
Cloverdale
Healdsburg
Windsor
Santa Rosa
Petaluma
Guerneville
Sebastopol

SERVICES PERFORMED

Commercial
Residential
Design
Maintenance
Installation
Irrigation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gill Landscape Inc.

Company Profile

Gill Landscape Inc. is a full-service landscape and maintenance firm that serves residential and commercial clients in Sonoma County. The family-owned and operated company takes a design/build approach to its landscaping projects, handling everything from irrigation, drainage and restoration to outdoor lighting, water features, fire pits and more. It also provides regular maintenance services for residential properties, HOAs, office parks, apartment complexes and estates.

Owner Greg Gill has been creating and maintaining gardens and comprehensive outdoor environments for North Bay residents since 1981. Today, clients can see Greg working alongside his daughter, Megan Gill, who manages the office and all of Gill Landscape’s maintenance accounts.

Mr. Gill says Gill Landscape’s team is in the business of exceeding customer expectations and providing excellent customer service. “There’s more to landscaping and maintenance than planting plants and mowing lawns. It’s about pleasing customers and building relationships. Whether it’s creating a client’s dream garden or making landscape maintenance one less thing to worry about for a property manager, at the end of the day, it’s about making the customer happy.”

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Company Philosophy

"We take pride in our ability to work on a large scale while maintaining the individualized, personal care of a small company. We're constantly striving to achieve higher levels of customer satisfaction, and we do everything we can to make sure our clients are absolutely thrilled with their landscape and maintenance projects. We're extremely proud of the confident relationships we've built with our customers."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Gill Landscape Inc., the key to achieving and maintaining a high level of customer satisfaction is always standing behind its claims and providing reliable services for its clients. “Our goal throughout every job is to produce a happy customer,” says owner Greg Gill. “We go out of our way to ensure our clients’ happiness in every aspect of our operations. That’s how we’ve grown our business over the years.”

Gill Landscape has been designing, installing and maintaining landscapes for homes and businesses throughout Sonoma County since 1981. The family-owned and operated company takes a design/build approach to its landscaping projects, handling everything from irrigation, drainage and restoration to outdoor lighting, water features and fire pits. It also provides regular maintenance services for all types of properties.

Unlike less experienced landscape contractors that de-emphasize the importance of providing detailed contracts, Gill Landscape makes sure its contracts specify the exact services to be delivered and the corresponding prices–a comprehensive approach that allows clients to effectively manage their project budgets. “If we see a small task that needs to be completed but wasn’t included in the contract, we’ll do it for the price that we originally quoted,” adds Mr. Gill. “We want to make sure our clients’ landscaping projects go as smoothly as possible.”

Another distinguishing characteristic of Gill Landscape is its dedication to its surrounding community, which Mr. Gill credits for his company’s loyal clientele base and high referral rate. “We work in a small community, so when people have a good experience with us, they’re quick to refer us to others. We’ve developed a reputation for providing high-quality work, and that’s very important for us to maintain.”

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Industry Info

Water-efficient landscaping techniques can be used by homeowners and businesses alike to enhance the value of their properties, reduce long-term maintenance costs and promote environmental responsibility. There are many schools of thought when it comes to the best water-efficient landscaping approach, but they’re all based on similar principles and can be used interchangeably. Consider the following tips:

Plants
Use drought tolerant and native plants. Once established, these plants require little water beyond normal rainfall. Also, because native plants are adapted to local soils and climate conditions, they rarely require additional fertilizer and are more resistant to pests and diseases.

Group plants according to their water needs. Putting plants in specific “hydrozones” reduces water use by allowing you to water to each zone’s specific needs. For example, turf areas and shrub areas should always be separated into different hydrozones.

Recognize site conditions and plant appropriately. Areas of the same site may vary significantly in soil type or exposure to sun and wind, as well as evaporation rates and moisture levels. Be mindful of a site’s exposure to the elements and choose plants that will thrive in the site’s conditions.

Minimize steep slopes.
Slopes can be challenging because of the potential for erosion and runoff. If slopes can’t be avoided in the landscape design, install plantings with deeper root zones (such as native ground covers and shrubs) to provide stabilization and prevent erosion.

Soil
Aerate your soil. Soil can become compacted during home construction or due to normal foot traffic. Aerating your soil can increase the infiltration of water into the ground, which improves water flow to plants’ root zones and reduces water runoff.

Use mulch around shrubs and garden plants. This will help reduce evaporation, inhibit weed growth, moderate soil temperature and prevent erosion. Types of mulches include bark chips, grass clippings, straw, leaves, stones and brick chips. Leave a few inches of space between trunks of woody plants and organic mulches to prevent rot.

Keep your soil healthy. Healthy soils effectively cycle nutrients, minimize runoff, retain water, and absorb excess nutrients, sediments and pollutants. Have your soil tested for nutrient content, pH, composition and organic matter content.

Maintenance
Raise your lawnmower cutting height. Longer grass promotes deeper root growth and a more drought-resistant lawn. Longer grass blades also help shade each other, which reduces evaporation and minimizes weed growth.

Perform regular upkeep. Replace mulch around shrubs and garden plants, and remove weeds and thatch as necessary.

Minimize or eliminate fertilizer. Fertilizer encourages thirsty new growth, which causes your landscape to require additional water.

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Frequently Asked Questions

Q: How soon can you start my project?

A: We can usually schedule an initial meeting within one week of the first call. The beginning of work depends on our schedule and the size of the job, but most times we’re able to get started without significant delay.

Q: What’s your rate for residential landscape maintenance?

A: We charge $45 an hour for each person on the jobsite. That includes everything we use for maintenance, including chemicals and fertilizer.

Q: Why do you charge by the hour?

A: We’ve found charging by the hour is fairer to our customers than charging a monthly rate. In winter, we spend less time on the job because of the weather—sometimes we can’t come at all. With an hourly rate, you get exactly what you pay for. Plus, it makes it easy for us to spend extra time if you have an upcoming event or party.

Q: Do you give free estimates?

A: Yes, we provide free estimates for residential and commercial maintenance work. We also provide free estimates for landscape installations until it starts getting into design work.

Q: Do I need a designer for my landscaping project?

A: That depends on the scope of the project. We can often do simple jobs without using our in-house designer, which saves our customers money. But for complex jobs, it can be very beneficial to use a designer and work to a plan.

Q: Can you help me save money on my water bill?

A: Yes. We can install more efficient irrigation systems or retrofit existing systems to take advantage of some of the water saving technology that’s available today. We can also install plants and design gardens that use less water and are more suitable for the environment in which they’re planted.

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SELECTED PHOTOS FROM Gill Landscape Inc.

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Diamond Certified RATINGS ON Gill Landscape Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 178 VERIFIED CUSTOMERS i
Gill Landscape Inc. : Average 9.1 out of 10 based on 178 unique customer surveys of customer satisfaction.

Jill D.

VERIFIED Gill Landscape Inc. CUSTOMER

1 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and always there to answer any questions. I think that word of mouth, and passing along names to friends and family is such a great way to run a business, and I would pass their company along to anyone that needed landscaping services.

I think they completed the job from start to finish in a timely manner, and they were also there when they were supposed to be. I could always get a hold of them when I needed, and they answered any questions that I had. They also left the job site neat and tidy each day. There was nothing I had to worry about. I was absolutely satisfied with their service.

Don J.

VERIFIED Gill Landscape Inc. CUSTOMER

2 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg Gill has been doing work for me for over 20 years. His people are excellent to work with and I certainly would recommend him.

Greg runs a good organization and does a good job, otherwise I would have not wanted to use his service. Greg himself is very nice, honorable, and a dependable guy. If there are things that we need fixed or paid attention to, he will come out and fix it. He is very thorough and I've never had a problem.

Sierra B.

VERIFIED Gill Landscape Inc. CUSTOMER

3 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and I would hire them again.

I'm always very impressed by their quality of work. Everything has been great for me.

I. D. E X. C.

VERIFIED Gill Landscape Inc. CUSTOMER

4 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

That whenever he starts a job for a big company, they try to clean up. They do a good job. On a scale from 1 to 10, I'd give them a “10” for cleanliness, honesty, and the price.

They've never failed me or anything. In our company, they do all our landscaping, and they take care of every single thing we have plant-wise, as well as the area surrounding the building. They are nice people.

Cory L.

VERIFIED Gill Landscape Inc. CUSTOMER

5 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with, reliable and very timely

All of their suggestions

Mike L.

VERIFIED Gill Landscape Inc. CUSTOMER

6 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he's very thorough, very prompt with his work, and he has a great eye for design.

Their thoroughness, the crew is always on time and they do a good job. They listen to what you want.

Tim N.

VERIFIED Gill Landscape Inc. CUSTOMER

7 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Cost-effective, efficient, easy to work with, maintained schedule, scope, and cost, and had our best interests at heart, good work.

The attention to detail and the cost

Brad M.

VERIFIED Gill Landscape Inc. CUSTOMER

8 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty, integrity, and the prices are reasonable.

I've been using them for years. Whenever they are here, I know they are here, they are in and out and done. Everything is perfect.

Bud D.

VERIFIED Gill Landscape Inc. CUSTOMER

9 of 178

Quality 10
10 10
Loyalty No
CRITIQUE

He does a thorough job.

He's been around for a long time, and I know he gets a lot of local clients, so that says a lot about him.

Victoria B.

VERIFIED Gill Landscape Inc. CUSTOMER

10 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that they are a local family business. They bend over backwards to make the client happy. They are resourceful, if they don't know what you are talking about, they find ways of talking to their designer and other people to do what you need them to do.

I think that they are a local family company that was big for us. I know they have been around for about 30 years, and I like to try to use local companies that I can still afford.

Ed M.

VERIFIED Gill Landscape Inc. CUSTOMER

11 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I've used them for many years and they always have great customer service. Greg has great people that work for his team.

Cara J.

VERIFIED Gill Landscape Inc. CUSTOMER

12 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I have used multiple landscapers over 15 years of homeownership, and Gill's has been the best. I appreciate their service and their professionalism.

They are professional, on time, and I didn't have to worry about them arriving late. They did a great job.

Kristopher C.

VERIFIED Gill Landscape Inc. CUSTOMER

13 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd definitely refer them to a friend. They do good quality work. It's quality work at a reasonable price.

They did what they said they were going to do, and they did it the way they said they would do it. That's a big thing for me, doing what you say you are going to do. Also, even when they didn't answer the first time, they were always good about calling back.

Gary T.

VERIFIED Gill Landscape Inc. CUSTOMER

14 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg's a great guy with a good company.

Basically the quality and the timing of the service, they were always on time.

Molly Z.

VERIFIED Gill Landscape Inc. CUSTOMER

15 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

That all of the employees are extremely friendly and helpful, they are super thorough and quoted a good price.

Honestly, they have great customer service. That's the best thing about them, very enjoyable to work with.

Megan Y.

VERIFIED Gill Landscape Inc. CUSTOMER

16 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service, and they are always willing to work with you. I've asked them to come out here on short notice, and they've always been able to fit me in their schedule, and I know they are very busy.

The customer service is always good from beginning to finish. They return phone call, and the whole process of everything they do is good. They are innovated and have a lot of ideas and suggestions for low maintenance landscaping. I didn't know a lot about plants and things like that, and they've offered me lots of advice and suggestions.

Ken S.

VERIFIED Gill Landscape Inc. CUSTOMER

17 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg's great, he's fantastic.

He's a great landscaper and does a good job.

Don S.

VERIFIED Gill Landscape Inc. CUSTOMER

18 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and responsible to deal with.

I never have any headaches with the landscaping. They've done a great job.

Bill B.

VERIFIED Gill Landscape Inc. CUSTOMER

19 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would use them again, and I would recommend him. I've been a client of his for over 30 years.

They always get back to me when I call or have any problems. He does a commercial building for me, and if the tenants have questions, he is good about getting back to me and taking care of it. They are on time, they do what they say they are going to do, and they are fairly priced.

D.E.W.

VERIFIED Gill Landscape Inc. CUSTOMER

20 of 178

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, hardworking, and trustworthy.

I like their consistency.

Read All 178 Survey Responses at Ratings View