Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
September 2007
We declare that Collie Autoworks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1141
(415) 868-5967
585 Irwin Street
San Rafael, CA 94901
Owners Darren and Denise Collie

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz, BMW, Volkswagen, and Audi vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service. 

Company Philosophy

“Just as our customers take pride in their vehicles, we take pride in our work. Our primary goal is to keep our customers happy by providing outstanding service at competitive prices.”

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

Specializing in Mercedes-Benz Service and Repair

Audi
Audi
BMW
BMW
Mercedes-Benz
Volkswagen
Volkswagen

Comparative Summary

Collie Autoworks is a family-owned Mercedes-Benz repair shop located in San Rafael. Owners Darren and Denise Collie say their company offers the same expertise and high-quality repairs as a dealership, but at a lower cost. “When people take their Mercedes-Benzes to a dealership for repairs, the high overhead costs are invariably passed on to them,” says Mrs. Collie. “We offer...

Frequently Asked Questions

Q: How long will it take to repair my car?
A: "If you drop your car off in the morning, and if parts are available, it’s usually done by the end of the day."
Q: Do you use factory parts?
A: "Yes, we use original equipment manufacturer (OEM) parts, which are the same parts you’d find in a dealership."
Q: Do you service other types of cars?
A: "We specialize in Mercedes-Benz, but also service other German vehicles such as BMW, Volkswagen and Audi. We do not service non-German automobiles."

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Industry Info

Performing factory-recommended services on your Mercedes-Benz is worth the effort.
Putting off maintenance will just compound your problems, says Denise Collie, co-owner of Collie Autoworks, a Mercedes-Benz repair shop in San Rafael. “Follow the factory maintenances. Don’t just change the oil; have the car inspected on...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Collie Autoworks
has passed all rating steps and has earned
The Diamond Certified Award
No. 1141
Continuously qualified since September 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bibi A. Verified Customer Name
"Their honesty, I've been very satisfied."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Collie Autoworks
585 Irwin Street
San Rafael, CA 94901
(415) 868-5967
DCID4157217915

Mon – Fri: 7:30am – 5:30pm

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

Darren and Denise Collie, Owners
15
9
242015
Liability Insurance, Workers' Compensation
Better Business Bureau, San Rafael Chamber of Commerce
Mercedes-Benz Master Wrench Award (2005)
2006
Specializing in Mercedes-Benz Service and Repair
Audi, BMW, Mercedes-Benz, Volkswagen
12-Month/12K-Mile Warranty on Parts and Labor

Photo & Video Gallery

Survey Responses For

Collie Autoworks

Collie Autoworks: Average 9.6 out of 10 based on 275 unique customer surveys of customer satisfaction.
Bibi A. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and reasonable."

"Their honesty, I've been very satisfied."

Erinn L. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a personal relationship with their clients, so you feel like you know them."

"They're efficient and I think they're honest."

Bryce C. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, for sure. They're honest and they have good prices."

"I would say my entire experience in general has always been great. They give good recommendations, and they don't upsell or overcharge me."

Carla M. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and experienced, normally I would go to the dealership, because that's what I'm used to, but these guys are just as good and the pricing is much better."

"They were there when I need them. My car needed major work and I had to decide whether or not to keep the car. They were very nice, and I kept my car because they gave me a good price so it was worth keeping."

Chris C. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them I felt like I was getting a good price, they were easy to work with, they communicated clearly, and they made it easy to drop off after hours and also pick up after hours."

"The convenience factor of after-hours drop off and pick up. I've used them twice and both times I had a good experience."

David C. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Cordial service, the price is right, they're straightforward and very accommodating. They try to make a loaner car available for you, or they will drive you where you have to go."

"Everyone there is just the best. I've never, ever been disappointed in anything they've ever done. They tell you what needs to be done and what can wait. Darren, Denise, Roger, Michael, and the whole team, they're just perfect. They're the most cordial, most accommodating people in the auto repair business."

Dmitry S. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"These guys are very thorough, they know what they're doing, so you can definitely trust them, that's for sure. "

"That they always do things on time, and the quality, that is the most important thing."

Lucette B. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them they're very honest and very good at identifying problems, and they follow through on everything. I've never had such good experiences with any other repair shop."

"We love them. We like the people. You can trust them, and that's huge."

Jim K. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Collie is the kind of place where you can trust what they say. They are very honest and they won't sell you something you don't need."

"I just spent a very large amount of money there and they did another service for me for free and they did it because they appreciated my business. They got my car back to me quickly and they are doing a great job."

Jose V. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give the type of service that is out of style now. They're friendly, courteous, and most importantly, they're honest, and they treat me like family. They look out for me and they don't push things. Everybody there is really like family."

"They go out of their way to help you. They make sure that you're taken care of."

Judi P. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Compared to the dealership, they're somewhat reasonably priced. Collie is really good about telling us what we need to have done and what we can wait on, and they're very friendly and welcoming."

"I think probably that they're independent and not as expensive as the dealership."

Karen M. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work at a good price."

"I like that it's close to my house, I like the people I interact with, and I've been very satisfied with the work they do on my car."

Meika J. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really honest, fast, and they let me know exactly what's going on with my car, what's good to do now and what I can wait on."

"Their customer service is great. Roger is always so helpful on the phone, and he remembers me. He's very personable."

Paula P. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very affordable, quality work"

"They did the work as promised."

Renold V. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are true professionals. They get the job done and very well."

"The quality of the work, and they are very nice people and easy to do business with."

Steffen E. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're honest and competent. They know what they're doing. They're not cheap, but they're not expensive either."

"The expertise, the competence"

Steven J. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"They do good work and they are honest."

Susan R. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a family owned business, they're very attentive, they give really good service, they're friendly, and they're knowledgeable."

"They're the only people who ever got the timing right on my car. Roger, Denise, and Darren are just great. They're accommodating and helpful, and they're entertaining at the same time, they're human. I trust these people implicitly."

Tony G. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're just very honest about what has to done."

"I'm usually able to get an appointment quickly and they follow up on telling me what things cost ahead of time so I'm never really surprised."

Valantina G. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent work and excellent service"

"I like the owners, they are nice and knowledgeable people. I like the lower and reasonable rates."