Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
September 2007
We declare that Collie Autoworks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1141
(415) 868-5967
585 Irwin Street
San Rafael, CA 94901
Owners Darren and Denise Collie

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz, BMW, Volkswagen, and Audi vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service. 

Company Philosophy

“Just as our customers take pride in their vehicles, we take pride in our work. Our primary goal is to keep our customers happy by providing outstanding service at competitive prices.”

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

Specializing in Mercedes-Benz Service and Repair

Audi
Audi
BMW
BMW
Mercedes-Benz
Volkswagen
Volkswagen

Comparative Summary

Collie Autoworks is a family-owned Mercedes-Benz repair shop located in San Rafael. Owners Darren and Denise Collie say their company offers the same expertise and high-quality repairs as a dealership, but at a lower cost. “When people take their Mercedes-Benzes to a dealership for repairs, the high overhead costs are invariably passed on to them,” says Mrs. Collie. “We offer...

Frequently Asked Questions

Q: How long will it take to repair my car?
A: "If you drop your car off in the morning, and if parts are available, it’s usually done by the end of the day."
Q: Do you use factory parts?
A: "Yes, we use original equipment manufacturer (OEM) parts, which are the same parts you’d find in a dealership."
Q: Do you service other types of cars?
A: "We specialize in Mercedes-Benz, but also service other German vehicles such as BMW, Volkswagen and Audi. We do not service non-German automobiles."

Map

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Industry Info

Performing factory-recommended services on your Mercedes-Benz is worth the effort.
Putting off maintenance will just compound your problems, says Denise Collie, co-owner of Collie Autoworks, a Mercedes-Benz repair shop in San Rafael. “Follow the factory maintenances. Don’t just change the oil; have the car inspected on...
Findings based on statistically reliable research from 300 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 300

Diamond Certified Qualification

Based on 300 customer surveys, we declare
Collie Autoworks
has passed all rating steps and has earned
The Diamond Certified Award
No. 1141
Continuously qualified since September 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ricardo M. Verified Customer Name
"Their work is pretty fast. They got the work done quickly, so I got my car back early."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Collie Autoworks
585 Irwin Street
San Rafael, CA 94901
(415) 868-5967
DCID4157217915

Mon – Fri: 7:30am – 5:30pm

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

Darren and Denise Collie, Owners
15
9
242015
Liability Insurance, Workers' Compensation
Better Business Bureau, San Rafael Chamber of Commerce
Mercedes-Benz Master Wrench Award (2005)
2006
Specializing in Mercedes-Benz Service and Repair
Audi, BMW, Mercedes-Benz, Volkswagen
12-Month/12K-Mile Warranty on Parts and Labor

Photo & Video Gallery

Survey Responses For

Collie Autoworks

Collie Autoworks: Average 9.7 out of 10 based on 300 unique customer surveys of customer satisfaction.
Ricardo M. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful and very straightforward."

"Their work is pretty fast. They got the work done quickly, so I got my car back early."

Scott B. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was incredibly skeptical at first, but they totally delivered."

"They have integrity."

Ruth Y. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fabulous. I have recommended them to other people. If you have the type of car they work on, you should really go there. I have a very good Mercedes, and it is 26 years old. I feel they're very honest, and they don't have high charges. They are very pleasant and so helpful. It's nice to be able to go somewhere where they don't treat you like you're an idiot."

"I love everything about the kind of service they give. "

Laurie P. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great place to bring your vehicle. They are trustworthy."

"I like that they work on my Mercedes. They are very professional. "

Marina B. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good, quality work for a reasonable price. "

"Everything they say, like the timing of what's going on and the estimation of the cost, is usually accurate."

Stephanie B. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy, and I believe their charges are in line with what they should be, especially compared to others. "

"Their prices are fair. They are polite. They also provide me with a ride home, which I really like."

Sandy O. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy, reasonable, and very knowledgeable."

"They have very good customer service."

Peter M. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Take your Mercedes there. That's what they specialize in. "

"They do a good job."

Lionel H. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great place to take your Mercedes. It's reliable. The expertise is on point."

"They have good service. I've only been there once, but it was tremendous."

Randy P. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work."

"They deal with Mercedes, and that's what I had. I was referred to them by a number of people. They were great. They loaned me a car when my car was in their shop for a week."

Orlando D. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them. That's the most important thing. They've treated me very well and taken good care of me."

"They have good customer service. The owner is great, as well as all of the people who work there. They provide personal service. I know I'm in good hands. "

Isaias R. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very friendly, and they get the job done on time. "

"They have good customer service, and they got the job done quickly. They explained everything about my car. Their knowledge is pretty good."

Anna S. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work. I was satisfied."

"They seem to be very honest and helpful. They have a good relationship with their customers."

David C. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional, knowledgeable, and easy to communicate with. I think they do a good job."

"They are personal."

Ed A. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. They're honest."

"They do a good job. Also, when I've taken the car in for smaller things, and they discovered it was something minor, there was no charge."

Laura R. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're wonderful. They're the best. I recommend them to everybody. I trust them completely."

"They are responsive, straightforward, honest, and they do a thorough job."

Lila F. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are experts in what they do, and they're easy to do business with."

"They're professional. You get what you pay for. They are very pleasant to work with, and they do a good job."

Rick D. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reputable, very good."

"They are friendly, easy to work with, and flexible."

Ella K. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're fantastic, because they're fair. They don't provide services that you don't need. They fix your car, and they do a really good job. I never have to go back to have anything redone. "

"They really take care of you. They're small, so it's very personal. They're very economical, and they have loaner cars. "

Sharron M. Verified Collie Autoworks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough and very committed. They tell you the truth. They're very honest."

"I liked everything about them."