Diamond Certified Company Report

Clean Air HVAC, Inc.

Diamond Certified Company Report

Clean Air HVAC, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 142 VERIFIED CUSTOMERS i

Tom A.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

1 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, reliable, and affordable.

They did more for the bid we paid.

Jack S.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

2 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, thorough, and they offer competitive prices. I'm am very pleased.

That they have done everything they have said they would do, they also offer a discount if you are a regular customer.

Susan C.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

3 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and reliable.

Their timeliness, they were able to put in the AC when I needed it.

Read All 142 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Roy Branda, President

Clean Air HVAC, Inc. installs and services all types of HVAC equipment for residential and commercial clients in Contra Costa and Solano Counties. The company offers custom-designed systems to meet customers’ air quality and comfort needs, and it also provides climate evaluations, redesigns existing systems, and carries energy-efficient models from top manufacturers.

Established in 2003, Clean Air provides expert service by keeping up-to-date on the latest technology through participation in professional development classes offered by manufacturers and PG&E. This allows the company to utilize innovative technology and the latest techniques to better serve its customers’ needs.

Clean Air understands the differences and nuances of the heating and air conditioning systems that are found in Bay Area homes. “Whether it’s a new installation or a repair on an existing system, we offer solid advice and clear options,” says President Roy Branda.

Clean Air’s crew offers many possibilities for what will serve each customer with the best quality comfort for the longest amount of time. To help keep furnace and air conditioning systems healthy, the company also offers various maintenance options. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Clean Air HVAC, Inc.

Service AREA

Contra Costa County
Solano County
Concord
Walnut Creek
Pleasant Hill
Martinez
Lamorinda
Alamo
Danville
Benicia

Get Directions
SERVICES PERFORMED

Heating, Ventilation, Air Conditioning (HVAC)
Ducting
Air Filtration
Climate Evaluation
Energy Efficiency

BRANDS Supported
  • Lennox

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Clean Air HVAC, Inc.

Company Profile

Clean Air HVAC, Inc. installs and services all types of HVAC equipment for residential and commercial clients in Contra Costa and Solano Counties. The company offers custom-designed systems to meet customers’ air quality and comfort needs, and it also provides climate evaluations, redesigns existing systems, and carries energy-efficient models from top manufacturers.

Established in 2003, Clean Air provides expert service by keeping up-to-date on the latest technology through participation in professional development classes offered by manufacturers and PG&E. This allows the company to utilize innovative technology and the latest techniques to better serve its customers’ needs.

Clean Air understands the differences and nuances of the heating and air conditioning systems that are found in Bay Area homes. “Whether it’s a new installation or a repair on an existing system, we offer solid advice and clear options,” says President Roy Branda.

Clean Air’s crew offers many possibilities for what will serve each customer with the best quality comfort for the longest amount of time. To help keep furnace and air conditioning systems healthy, the company also offers various maintenance options. 

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Company Philosophy

"We focus on completing every job with honesty and integrity. We pride ourselves on being friendly, reliable and fairly priced, and we treat each customer the way we'd treat a member of our family. Our title as ‘comfort specialists' goes beyond ensuring our customers' home environments are pleasant–we want to make sure they're also comfortable with their decision to do business with us."

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Comparative Summary

Clean Air HVAC, Inc. installs heating, ventilation and air conditioning (HVAC) systems for residential and commercial clients throughout Solano and Contra Costa Counties. Owner Roy Branda, who’s been in the business for more than 20 years, says he designs systems that are customized for each individual home or business. “I like to act as a teacher, not a salesperson. I educate my customers about HVAC systems and their available options so they can choose the system in which they want to invest.”

Mr. Branda says finding the right HVAC system is important, because an incorrectly sized or improperly installed system can waste thousands of dollars in excess energy use and make for uncomfortable indoor living situations.

Clean Air HVAC’s installation technicians are trained to stay updated on the latest industry technology. “We undergo ongoing training for the products we currently use and new products that are coming onto the market,” confirms Mr. Branda. The company’s technicians have all passed background checks and drug tests, and they wear protective clothing, lay down floor protectors and vacuum when they’re done, “leaving your home cleaner than when they arrived.”

Clean Air HVAC provides a “no-guesswork” guarantee that assures clients’ bills won’t exceed their quoted price, as well as a 100 percent money-back guarantee if they’re unsatisfied.

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Industry Info

“The calculation determines the size of the system required,” says Roy Branda, owner of Clean Air HVAC, Inc. of Concord. “It’s based on the square footage of the house, how the house is situated on the property, the types and locations of the windows, and so forth. It tells you the tonnage or BTU rating the system needs, so contractors can incorporate the corresponding sized blowers and ductwork into the design.”

A proper-sized HVAC system is vital. Too small and the house will be uncomfortable or the system will have to work too hard, wasting energy and raising utility bills in the process. Too large and the system wastes money as well.

When it comes to selecting an HVAC contractor, Mr. Branda recommends putting experience, honesty and integrity at the top of the selection criteria. “Look for people who’ve been in the business for a long time,” he advises. “Even if the firm is relatively new, make sure its principals have built a track record of customer satisfaction.”

Prices among reputable firms shouldn’t differ by much, so Mr. Branda believes that choosing the contractor with whom you’re most comfortable is more important than soliciting multiple bids. “Ask for referrals, check references and ratings organizations, and make sure they’ve done a proper load calculation before they give you the proposal,” he says.

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Frequently Asked Questions

Q: How long should my old furnace or air conditioner last?

A: Typically, a furnace or air conditioner will last 15 to 20 years. Sometimes it pays to replace the old system sooner, because newer equipment provides higher efficiency and lower gas and electric bills.

Q: Will a new furnace and air conditioner lower my gas and electric bills?

A: Yes. A new 15 SEER air conditioner can usually cut electricity use in half. Even a 13 SEER air conditioner—the minimum efficiency the federal government allows to be sold—will cut electricity use by approximately 40 percent. A new 90 percent furnace can usually cut gas use by as much as 30 percent, and a new 80 percent furnace—the minimum allowed by the federal government—cuts use by approximately 20 percent.

Q: What’s SEER?

A: It stands for Seasonal Energy Efficiency Rating. The size of an air conditioner is rated in BTU or tons, but the efficiency is rated by SEER. It’s like miles per gallon in a car—the higher the number, the lower the bill.

Q: Shouldn’t I install the highest SEER air conditioner available?

A: In our climate, 13 SEER is considered standard efficiency and 16 SEER is high efficiency. The initial investment is higher for a 16 SEER than a 13 SEER, but the electricity savings will usually pay for the difference in five to seven years. Higher SEER equipment doesn’t remove humidity as well as older, lower SEER equipment, so it’s important that the new air conditioner be sized properly so it runs long enough to remove humidity.

Q: What’s a heat pump? Is it better than an air conditioner?

A: In the summer, a heat pump is no different than an air conditioner. But in the winter, a heat pump operates in reverse and heats a home’s interior. Heat pumps need auxiliary heat to help them when it’s very cold or when the thermostat is moved more than two degrees at a time. The initial investment for a heat pump is higher than for an air conditioner, because it has higher maintenance costs and the ductwork must be exactly right for proper operation. One common complaint with heat pumps is that the air coming out of the registers isn’t as hot as air from a gas furnace. But even with these drawbacks, a heat pump will reduce winter heating bills. If you have a gas furnace, the savings usually isn’t enough to justify a heat pump, but if you have electric heating, the savings can be dramatic.

Q: Should I replace my furnace and air conditioner at the same time, or can they be installed separately?

A: Both are reasonable options. If they’re installed at the same time, the coil cabinet will match the furnace in color and style. It may be more convenient to replace them at the same time, but they’ll operate perfectly well if installed separately.

Q: It’s winter and I need a new furnace and air conditioner. Should I wait until spring to buy a new air conditioner?

A: If you think you’re going to install an air conditioner in a few months, you probably want to have it installed with the furnace. Generally, the cost to install an air conditioner in the winter is lower. Also, the warranty doesn’t begin until we start the unit in the spring.

Q: It’s summer and I need a new air conditioner. Should I install a new furnace, too?

A: Not necessarily. The blower in the furnace does move the air for air conditioning as well as heating. New furnaces usually have stronger blowers and can move more air, which will help cool your entire house better. If your furnace is getting old, you should have the heat exchanger checked for cracks. If it’s cracked, you should have the furnace or heat exchanger replaced before winter.

Q: What’s a cracked furnace? How serious is it?

A: The part that transfers heat from the gas flame to the air in the house is called a heat exchanger. If the heat exchanger has a crack or rust hole in it, the fumes (especially carbon monoxide) enter the air that comes out of the registers. That’s why a cracked furnace can be so dangerous. Heat exchangers can be replaced, but if they’re out of warranty, it usually doesn’t cost much more to install a new, higher efficiency furnace.

Q: Won’t my carbon monoxide detector tell me when I need a new furnace?

A: Every home should have a carbon monoxide detector, but even if it doesn’t go off, it doesn’t mean everything is entirely safe. Small amounts of carbon monoxide, below the alarm threshold, have a cumulative effect. If your alarm does go off, have a service person check your furnace immediately.

Q: Is it okay to install a different brand of furnace or air conditioner to work with my existing system?

A: Yes, that’s fine. It’s important for the furnace to have the proper blower size to match the air conditioner, but that can easily be determined.

Q: My home has a forced air furnace but no air conditioner. Can I add central air?

A: Yes, although air conditioners require more airflow than furnaces and it may be necessary to add more ductwork. Also, local codes require that your ductwork be insulated in attics and crawl spaces, and your electrical service may need to be upgraded. We can determine what it’ll cost to add central air.

Q: I have a floor furnace and want to add central air and heat. What will that cost?

A: It depends on how involved it is to run ductwork, install the equipment, connect or install the flue, connect the gas and electric, and so forth. We can calculate the heating and cooling load on your home to determine all the variables. Generally, the investment will run between $3,000 and $9,500 for a complete furnace and air conditioner system.

Q: I think my ductwork may have asbestos on it. How can I tell? What should I do about it?

A: Asbestos usually looks like a gray or white paper material that either wraps around the ductwork or is in narrow strips around the duct joints. It’s safe as long as it’s not disturbed. Often, it’s best to leave it undisturbed or paint it to seal the asbestos fibers. Sometimes, it’s best to remove all exposed asbestos, or at least the narrow strips that touch the furnace. As a homeowner, you’re legally allowed to remove this yourself, but it can be dangerous and end up contaminating the entire home. It’s usually better to let professionals handle it.

Q: How long does it take to install a new furnace or air conditioner?

A: Allow one day for replacing a furnace and one day for replacing an air conditioner. Occasionally an additional day is required, especially if you’re having an air cleaner or humidifier installed.

Q: Does someone need to be home when the new system is installed?

A: If it’s not possible for the homeowner to be home during the installation, we recommend you have a friend or relative be present. If necessary, you can be there to let the installers in before you leave for work. Sometimes homeowners give us a key and our installers don’t even meet them until the installation is complete.

Q: How do you determine what size of furnace and air conditioner to install?

A: We’ll measure your home and calculate its actual heating and cooling load. The calculation is based on window size and direction, walls, ceiling, floor, appliances, and insulation. We’ll compare it to your current equipment and ductwork and make adjustments based on your lifestyle to determine the proper size.

Q: What are the advantages and disadvantages of a big air conditioner?

A: An oversized air conditioner will cool your house more quickly, but it will use more electricity and won’t remove humidity adequately. If your ductwork isn’t big enough for the oversized air conditioner, the coil may freeze and the air conditioner won’t work at all. Obviously the air conditioner must be big enough to cool the house, but too big can be just as bad. We recommend the proper size and increase it slightly if you prefer a colder house.

Q: Will a larger furnace work better than a smaller furnace?

A: An oversized furnace will warm the house more quickly, but it will use more fuel and allow for larger temperature swings. A smaller furnace maintains more even temperatures and uses less fuel, but it takes longer to initially raise the temperature.

Q: How do I know if my ductwork is adequate?

A: The size of the air conditioner will determine the amount of necessary airflow. We’ll measure the ductwork during the initial survey and determine if there’s adequate ductwork, registers and grills.

Q: Some rooms in our house don’t get enough heat or cooling. Can this be fixed?

A: Sometimes running the blower continuously will solve this problem. Usually a new furnace will have better air flow, and there’s often a way to install an additional register in the area to obtain more airflow.

Q: Should I run the blower continuously or use the auto position on the thermostat?

A: Try it both ways. Running the blower all the time will use a little extra electricity, but the home will usually be more comfortable—the temperature is more even throughout and the air is cleaner because it’s filtered more. The motors generally last longer because they’re not starting and stopping. Some of the new furnaces use a slow blower speed for continuous operation and a faster speed when the furnace or air conditioner is running.

Q: What brand of equipment is best?

A: There are several excellent brands available. We could choose any brand to sell and install, but we’ve chosen Trane because of its quality, reputation, availability of parts, and support from distributors. But even more important than the brand are the quality of the installation and the reputation of the dealer behind the installation.

Q: How do I pay for my new system?

A: For installation of new equipment, we may ask for a small deposit of a few hundred dollars, with the balance to be paid upon completion.

Q: Why should I consider a new high-efficiency filter?

A: High-efficiency filters remove more of the smaller particles from the air. This will help you breathe better and reduce sinus problems, headaches and colds. Many people miss fewer days from school and work and use less allergy medication after high-efficiency filters are installed in their homes. We have several different filters available and can show you the differences in efficiency and installation cost.

Q: Should I have a new programmable thermostat installed with my new system?

A: Programmable thermostats allow you to automatically raise and lower the temperature at specific times each day. They’ll reduce your energy bills and increase your comfort. If your family follows a fairly regular schedule, a programmable thermostat will pay for itself in a few months.

Q: What are your installation rates?

A: All installation work, except minor duct changes, is performed at a pre-arranged price, and we’ll give you a proposal that shows the total investment and details the work to be done, model numbers of all equipment, warranties, and so on.

Q: Why should I have my air conditioner checked in the spring and my furnace checked in the fall?

A: They should be checked and cleaned to ensure they’re operating properly, safely and at their top efficiency.

Q: Is there a charge for diagnosing what’s wrong with my system?

A: Yes. If a new furnace or air conditioner is needed, the diagnostic portion of the service call is voided if you purchase the new system from us.

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COMPANY WEBSITE
http://www.cahvac.com
Diamond Certified RATINGS ON Clean Air HVAC, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 142 VERIFIED CUSTOMERS i
Clean Air HVAC, Inc. : Average 9.4 out of 10 based on 142 unique customer surveys of customer satisfaction.

Tom A.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

1 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, reliable, and affordable.

They did more for the bid we paid.

Jack S.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

2 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, thorough, and they offer competitive prices. I'm am very pleased.

That they have done everything they have said they would do, they also offer a discount if you are a regular customer.

Susan C.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

3 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and reliable.

Their timeliness, they were able to put in the AC when I needed it.

Rod S.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

4 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Give them a shot. They give free quotes too.

Uncertain, they were great all around.

Barbara W.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

5 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and very fair.

They get the job done.

Leo F.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

6 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to everyone else.

Their responsiveness, we had a problem with the installation they did, and they came back quickly and corrected the problem.

Kenneth R.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

7 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done that we hired them to do.

I don't know. How would I know that? They did a simple job for us.

Nancy D.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

8 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and efficient, they did a good job.

The install quality

Barry G.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

9 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, clean, and efficient, they stuck to their word. They gave us advice and completed the job to its entirety. It's not the cheapest, but they focus on getting the job done correctly. We have had the unit for over nine months now with zero issues.

Quality product and install

Ron C.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

10 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very honest, trustworthy, and I feel that particularly the owner has high standards for the people that work there.

That I can trust them with their assessments over a situation, they are not just trying to make money off of you. They give you alternatives.

Jane M.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

11 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them.

They are on time and intelligent.

Andrew K.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

12 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fine.

They were fine. The service was good.

Ted B.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

13 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, clean, helpful, and provided everything that we needed. As soon as they walked through the door, they were ready to go.

I thought they were overall very reputable. I thought they were just very good all around.

Martin K.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

14 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very pleased with their service. They put in an AC, heater, and water heater at the same time, and it all worked well. Whatever problems I've had, they have been very helpful with straightening them out.

They seem to know what they are doing. They have a good sense of machinery and technical aspect.

Toni C.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

15 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, they have integrity, and I liked the honesty I received from the owner. I've referred them to family members. I use them all the time as a resource for when others ask.

I interacted with the owner on different occasions. I thought everything he said was honest, and I like how he treats people. He is not just trying to make a profit. He provides service and does not charge more than he needs too.

Raymond M.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

16 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I was very satisfied

They are efficient, they gave me different options, and I was able to pick the best one.

Michelle H.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

17 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are trustworthy, and I would absolutely use them for any AC or heating services.

Their professionalism, I've had several workers and each one is great. They are very special and very kind.

Connie W.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

18 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with the work that they did.

They were on time.

Therese M.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

19 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very responsible, knowledgeable, and fair

They do what they say, and their follow through is exceptional.

Chuck S.

VERIFIED Clean Air HVAC, Inc. CUSTOMER

20 of 142

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job at a fair price.

Each time I've used them, they were able to diagnose the problem quickly and fix it at a reasonable price.

Read All 142 Survey Responses at Ratings View