Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
October 2009
We declare that City Carpets HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1574
(415) 493-8934
555 E Francisco Boulevard
San Rafael, CA 94901
Leigh Bakhtiari, President, CFE, CSLB and Hossein Bakhtiari, Owner

City Carpets is proud to be a member of the largest flooring co-op in North America (Carpet One) and the exclusive Stainmaster Flooring Center in Marin and Sonoma Counties. The company is the only retailer authorized to carry the Stainmaster Platinum Ultra Life brand, and it also carries a huge selection of wool carpeting, hardwood, laminate, luxury vinyl flooring, custom area rugs, remnants and more.

City Carpets’ staff members pride themselves on staying current with new products, fashions and installation techniques so they can help educate consumers on the flooring options best suited for their projects. Owners and staff attend a variety of industry conventions, trainings and seminars to be able to offer an always changing range of products.

City Carpets has a number of unique tools to assist its customers in choosing the right flooring for their homes, including a carpet selection center, a light box that shows how products will look in homes during different times of day, and a cushion selector that allows customers to feel the differences in carpet cushions prior to installation.

Company Philosophy

“It’s our goal to ‘floor’ our customers with our work. We’re always challenging ourselves to come up with ways to provide better service, whether it’s in the store or during installation. We keep current on our product knowledge, stay up-to-date on the latest flooring fashions, and actively seek and incorporate customer feedback.”

Serving All of California

Carpet & Custom Area Rugs
Hardwood & Laminates
Green Flooring
Sales & Installation
Vinyl
VCT & LVT

Armstrong
Armstrong
Camelot
Fabrica
Fabrica
Mannington
Mannington
Masland
Stainmaster

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet companies that have earned the prestigious Diamond Certified award. For City Carpets, customer satisfaction is a direct result of a balance between providing vast amounts of high-quality flooring products and offering personalized, client-oriented service. “We stand out...

Frequently Asked Questions

Q: Everything looks good in the showroom. How will I know if it’s going to look good in my home?
A: "We have unique tools that can help. One fabulous device called a light box lets you see how sample—as well as pillows and paint swatches—will look in your home. Our cushion selector can replicate the feel of a carpet underfoot. A...
Q: Tell me about your warranty.
A: "For carpet, we actually have one of the most comprehensive warranties in the industry. We have a 90-day satisfaction guarantee. We only ask that you live with the carpet for 60 days. Then, if you decide you don’t like it, we'll change...
Q: What about price?
A: "We don’t believe in focusing exclusively on price. Instead, we look at value. These are top-of-the-line carpets that are beautiful, extremely durable and carry the best warranties. They’re also very stain-resistant. City Carpets...

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Industry Info

To effectively remove makeup stains from carpet, it’s important to use the right cleaning solutions.
Makeup, lipstick and other cosmetic products contain large percentages of wax and dye, so when they’re accidentally spilled on carpet, they can be difficult to remove without the proper knowledge and cleaning products. The keys to successfully...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
City Carpets
has passed all rating steps and has earned
The Diamond Certified Award
No. 1574
Continuously qualified since October 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

N.C.R. Verified Customer Name
"They did what they said."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

City Carpets
555 E Francisco Boulevard
San Rafael, CA 94901
(415) 493-8934
(415) 454-4272 fax
DCID4154544200

Mon – Fri: 8am – 5pm
Sat: 9am – 5pm
Sun: 11am – 5pm

Serving All of California

Leigh Bakhtiari, President
25
12
746886
Liability Insurance, Workers' Compensation
Redwood Empire Floor Covering Association, World Floor Covering Association
Pacific Sun's Best of Marin
1993
Carpet & Custom Area Rugs, Hardwood & Laminates, Green Flooring, Sales & Installation, Vinyl, VCT & LVT
Armstrong, Camelot, Fabrica, Mannington, Masland, Stainmaster
Commercial, Residential
Warranties Vary with Products, Lifetime Warranty on Stainmaster Platinum, 30-Day Satisfaction Guarantee (Carpet will be Replaced for any Reason)
Available via Synchrony Bank
Marin Carpet Showrooms

Photo & Video Gallery

Survey Responses For

City Carpets

City Carpets: Average 9.1 out of 10 based on 275 unique customer surveys of customer satisfaction.
N.C.R. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the carpet. It looks okay."

"They did what they said."

L.F. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer support."

"They were willing to help and resolve the carpet issue that we were having at our showroom."

Sierra I. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had great pricing and service."

"The staff was very helpful."

P.R.S. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service was solid."

"I would say that their hard working team was the best part."

Allen A. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a very good company. Go visit their store."

"I would say the quality"

Barbara P. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good carpet and very technical installation guys"

"I would say the quality of install and product"

Jefferey C. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good people, they were honest and did what they said they would do when they said they would do it."

"Nothing stood out, they were just fine."

Angelina D. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great company, so give them a try."

"I would say the speed in which it was installed"

Larry E. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did well, so give them a call."

"The hard work"

Michael R. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very nice people, and they had a lot of knowledge about the different carpets."

"The knowledge and recommendation I got from them"

Steven V. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to find a very specific carpet we ordered a few years back, and it matched great."

"The fact that they found the carpet"

Francesco S. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their pricing was my main driver."

"The price"

Lee M. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nothing really, they did the carpet."

"They did what they said as promised. "

Melody M. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they have a good product and good sales people, they came out and got it done quickly and efficiently. "

"Their promptness and scheduling, it was done in the time they said it would get done. "

Chris C. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was painless and quick."

"It was a clean install. "

Alana J. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Comparable prices, good service, and great experience with the installation day"

"It was a great experience. It was quick and Hosain was honest and he called me back right away. He did the work."

Alexandra S. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very easy to work with and reasonably priced."

"I liked the customer service. They were super friendly."

Ann B. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had clean and edged remnants that I could choose from, and the service was good."

"I liked that I was able to find what I wanted, and that the guy working there let me know where else I could look for remnant pieces in case my purchase didn't work out."

Anthony B. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good people working there."

"They gave me a deal on my carpet."

Barbara T. Verified City Carpets Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt and they were over and above what they said they were going to do."

"They were very prompt and they were over and above what they said they were going to do."