City Carpets

City Carpets: Average 9 out of 10 based on 150 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Dean W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are a great place to buy carpets or pieces of carpets from. They offer great service."

"The great service, I've been using them for a very long time."

Allison H. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Easy and reasonably priced"

"My salesperson, Husain, was great. He was attentive, and he really took the time to figure out what I wanted and helped me."

Shelly O. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They give very personalized attention. They spent time with us, and it didn't feel like a sales pitch."

"They did what they promised they would do."

Brooke J. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have good customer service, and the guy who came to install the carpet was very personable. He worked hard."

"Everything was really fast. I ordered a custom carpet, and it was here ahead of schedule."

Chrystal M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have been dealing with them for years, and they are the best carpet people I know. I have been using them for over 25 years, and I have been satisfied."

"I would give them a "12". Everybody is just really nice. I like them. They are the perfect place. They take time with you no matter how much time you need to pick out what you want. I will always be with them until the end."

Emily F. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They should get their carpeting there"

"I like their carpet selection. Their salesman was very responsive, and the installer was efficient and respectful."

Elaine T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think their customer service is fantastic, and they are very knowledgeable."

"Their customer service, they helped me find the carpet in the price range I needed. The carpet looks good, and I like that they took the time to talk to me."

Ellen M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would say that they are reliable, and they are very invested. I know people have spent a lot of time with me when I have a project."

"Their level of investment, and they have a huge variety."

Eva B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were very friendly, punctual, and easy to deal with."

"They were easy to deal with and punctual. They are a great company. I like them."

George C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Nicole is a very good representative. She is very responsive."

"Their customer service, they were responsive."

Greg P. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The customer service was great, and the fellows who did the work were amazing. They did fantastic work."

"He gave us good advice on how to prep the floor. It was obvious he wanted to do a good job."

Kristi G. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I am really happy with their selection and knowledge."

"They were very friendly and knowledgeable."

Kathy P. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very conscientious, and they follow through."

"The salesperson I worked with, John, was very knowledgeable and helpful."

Lindsay A. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do quality work, and they are efficient."

"They were willing to work with us on the price."

Nelda S. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"City Carpets provides you with flooring, and their quality is reflected in their craftsmanship. Quality is not always a lower price. "

"I would give them an "11". I have used them in the past. City Carpets came into the mess that another company made and provided me with a lovely floor."

Stacy P. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were very efficient, and they had quite a few items to choose from. It was amazing."

"They were very congenial, and they took time with me when I looked through the stuff. They didn't hurry or rush me."

Wanderley S. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good service, incredible amount of good selection, and they are very flexible. I am a designer. I sometimes need something done really quickly and they are always there for me."

Amy C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good service and good pricing"

Katie F. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly. They did what they said they were going to do and they delivered it to us in a timely fashion. They provided a good service."

Brent O. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and got me the product I needed. They did it really well."

Daniel Z. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service and the products"

Ellie W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really helpful. The carpets were good and the installer was amazing."

Jim W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were easy to deal with."

Karen N. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The sales guy, John, was great. He really spent a lot of time with me and educated me about flooring in general. I learned a lot. The delivery was good, on time, and smooth. John came to my house to make sure I had the right size of everything, which I really appreciated and it was re-assuring."

Ken P. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, they did a wonderful installation, and they were just easy to work with."

Margaret M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have worked with them for years and they are very good."

Ann N. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Besides having a good product, they are good friends. They have good service and good prices."

Haruko J. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson actually listened to what I needed and the product I got was high quality and very good."

Terry M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was great."

Vicki F. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are very knowledgeable about their products. I liked my salesperson a lot. He knew about his carpet products and I didn't feel pressured to buy a certain product. He gave me lots of options. They have a nice variety of carpets to choose from. I would shop there again. Their price was decent. It was a nice experience."

S. C. R. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like how the owner comes out, measures everything, and brings his samples. He knows exactly what he is talking about. He knows everything. The work is done very quickly. The installers are great. I have used them at my personal residence and at my vacation rentals. I have also referred a lot of homeowners to them. They are outstanding."

Alan B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I keep going back. I've used them four or five times now. They have good service, they're friendly, and they're quick. They came out to our property the same day that I walked in the store. They're very friendly and welcoming."

Alex K. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really helpful with picking out the right carpet for me based on use and my lifestyle. The carpet has been in for a couple years, and it still looks good. The people who installed the carpeting were really good. You can't even see the seams. Their workmanship was awesome. "

Amanda O. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the price."

Anthony C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, and they did a really good job."

Ben B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman was a very honest gentleman. We felt secure dealing with him. The quality of his interaction with us lead us to believe he would do a good job installing our carpets, which he did. He went way out of his way to ensure we were happy. He also answered our questions promptly."

Bess J. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They staff members were nice."

Bill C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were perfect. I had an excellent experience."

Bob M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are great. I go back to them because of their great service. They have great service all around."

Brian M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were here on time, they did exactly what they said they would do, and they cleaned up. Overall, they were very professional."

Carol V. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I appreciated their concern about the whole job. When there was a problem, they immediately came out and fixed it."

Carolyn J. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do, when they said they were going to do it."

Chris T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were immediately available to install the carpet."

Chuck O. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, friendly, and very knowledgeable. We felt confident in what they knew. The experience was excellent."

Craig T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them for carpet changes. I like that John is very responsive with everything that goes on."

Cynthia K. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were able to find what I was looking for. I described what I wanted, and they found it."

Dave N. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They delivered and had good customer service."

David M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick in completing the job, knowledgeable of the product, and they had good customer relations with their clients."

David W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very customer focused. They told us exactly what they were going to do. We knew what we were getting and got exactly that."

Diane Z. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the owner was really cool and very family oriented. They cared about their work. It seemed like they really took their time to do it well. They didn't rush through it. I had a really smooth experience."

Don U. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I dealt with the owner. He was responsive, and he took care of everything."

Edward S. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had everything I needed."

Erica T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"How helpful and knowledgeable they were, everything was perfect."

Fernando B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman went way out of his way to be pleasant and helpful. He spent a lot of time with us. He was very knowledgeable."

Gail G. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were no complications. They were very nice when they came out. When I decided what material I wanted, they sent a very reliable craftsman out. There were no difficulties. It was the way it should be."

Georgia M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thoroughly enjoyed the salesman and the owner. They were very trustworthy and knowledgeable. He was a terrific salesman. The workers who installed the carpets, baseboards, and linoleum were excellent and very professional."

Giovana V. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When I went there, they had what I wanted, so I bought it."

I. Z. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, timeliness, and price, they were very helpful. They were really good. I really liked them."

Jack F. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personalized service, they did what I wanted."

Jaclyn B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were accurate about the time frame."

Jacques K. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like everything they do. The owner and his staff are very good. They've done every floor in my home."

Jean G. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive. I like the carpet that I bought."

Jeff M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and promptness, when they said they would come out to do the job, they did."

Jenny D. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really responsive. When I told them about a problem that we had, they came right out to fix it."

Jim M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pleasant and well informed. The guy we dealt with was very nice."

Joanne G. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good service, I've used them for two of my properties. They were great."

Joel T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, efficient, and they made sure I got what I needed. They also made sure I got all of the information I needed about my purchase."

John C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He helped me select the right carpet for my needs. He installed it quickly and properly."

Katherine W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt I received good service. They were friendly and competent."

Kathleen K. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their advice"

Kathryn F. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"This was the second time that I had used them. They were professional, and the installers were great. The crew came out and got it done in one day."

Ken B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Nice and very helpful staff, they were pleasant to work with."

Ken B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're local in the community. I've used them before. They've always been good."

Kevin W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like I got really good, personal service from John."

Kimberly G. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the salesperson's pitch and knowledge."

Leonard T. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like everything. I like their products, their service, and their attention to detail."

Lorene W. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were extremely helpful. They knew my circumstances and found what I needed based on what I could afford."

Lori B. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their great customer service, his wife was very helpful."

Manny R. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was helpful, considerate, and made the sale based on what we needed and what was best for us. It was one of the best buying experiences that we've had. "

Martin S. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Selection and the ease of working with them"

Marvin C. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service, they did what they said they were going to do. That is what brought us back to them again. That pretty much says it all."

Melissa A. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their thoroughness, professionalism, and they did more than what was asked."

Michael P. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fellow who helped us was very attentive and helpful. He let us bring some samples home, so we could see what they would look like. He was very well informed. He knew carpets and gave us good tips. They had a good selection and nice quality. "

Ralph R. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were great. They were so conscientious and quick. They cleaned up well. The did a superb job."

Rich O. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson, Nicole Elam, was great. She very pleasant, upbeat, and professional, as well as being personable too."

Richard S. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman was great. They met all of our needs. They took care of all of our concerns after the installation."

Scott M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The carpet was great. The finished product looked great."

Susan D. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner gave us a great deal on a remnant. They were very accommodating. Husain showed us all of our different options for linoleum flooring. We were extremely satisfied and would go back in a second."

Tom E. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their pricing. They had great prices. The salespeople and installers were also very good."

Victoria D. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, and they did a good job."

James M. Verified City Carpets Customer Name

Q1:10 out of 10

Q2:No

Q3 & Q4:"The variety of their products"

Max M. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are dependable, and they have very good service."

"The service is good. They are dependable and very nice."

Holland F. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Quality carpets at a reasonable price"

"I got quality carpets at reasonable prices."

Lorraine V. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are a good company to do business with."

"The salesperson was very excellent."

Matt Z. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were efficient, and their carpets were a high quality product. Their salespeople were also nice. "

"The efficiency, especially when they arranged the carpet installation so easily"

Lucy H. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the service. They were friendly, helpful, and there were lots of options."

Sandra M. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They absolutely listened to me. I had a hard time looking for the carpet I was looking for and they worked hard to find what I wanted. I was really impressed with the attitude of the salespeople in the store."

Jenny W. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"John, basically, remembered me and I remembered him. Everything was quick and good."

K. E. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their scheduling communication. They were on the ball with calling and scheduling the job. Their follow-up was great too. They followed up during and after the job."

Adele A. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were just so human. I talked to a real guy who said real things. They recommend the right products. The products I bought over the phone without seeing them were a perfect match."

Bill H. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the job in one day. It was very clean. A month after it was installed, we pulled some of the threads out, but Avo came out and repaired them. It looks absolutely perfect. He told us not to pull or trim them anymore, because he wanted to see them first. When he came out, he didn't charge us anything for the repair even though it was our fault."

Chris G. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had very good customer service. They were friendly, courteous, responsive, and they followed through very well."

Claire H. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the showroom and how everything was displayed, which made it easy to choose. They also gave me big samples to borrow, which was helpful. Everything was great."

Debra P. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The price, they were really cheap."

Felicia W. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was easy. I went in, got a quote, made an appointment, and I got the carpet."

Gabe P. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Hussein, the guy I worked with, was great."

Jeff M. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have a lot of selection. The salesperson was knowledgeable and willing to work with me."

John K. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people working there knew what they were doing."

Judy F. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their selection."

Maura K. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was very quick and efficient."

Rick W. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, the salesman was very pleasant to work with. He worked to try and get a good product for a good price. Also, the installers were very professional and courteous. I've done business with them twice."

Spencer M. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The fact that they had a large inventory"

Tony F. Verified City Carpets Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were accommodating and very easy and friendly to work with. The guy we dealt with was very good. We were very happy with the outcome."

Albert O. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The owner is very professional."

Charles M. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Very helpful, very friendly, and there is no job too small."

Denise L. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The person we worked with was excellent and very professional. The installers were nice."

Judy S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the main person, Avo, who sold me the product and arranged everything."

Jen G. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The customer service was outstanding. John was very informative, helpful, and knowledgeable."

Andrew F. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The people in the showroom were very knowledgeable and pleasant. The carpet selection was good. The friendliness of the people is what kept our business, and I prefer supporting a local company."

Barbara A. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service lady who helped us, she considered our problem and took care of it."

Bill H. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The value is fair. I'd say they have a good balance of product quality and price."

Birgit O. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very nice."

Dave W. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were fast, they had what I wanted, and there was no 'BS'. It was very easy to use them, the work was done very quickly, and there was no hassle. These guys were great."

David S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They followed through with what they said they would do, and they delivered on time."

D. G. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They follow through on their commitments."

Jan B. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We liked the product and the fact that they were local. This was the second job they've done for us."

Jean C. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a very good job."

Joseph S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The attitude of the people, they were professional. The sales guy accommodated what I wanted."

Lionel A. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their prices"

Martin S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The knowledge of the salesperson and the manager"

Mary S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was very attentive and thorough."

Mathew R. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their selection, everything went well."

M. S. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like the owner. He is a very kind man."

Victoria H. Verified City Carpets Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Being able to get a hold of them easily"

Kristy W. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"Good deal"

"The owner was very kind."

Tobias H. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"I thought they were good."

"Good price, good selection, and good service"

Danielle A. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Honesty"

Charmaine H. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked the warranty and the fact that they stood behind the service."

B. R. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I got to know the salesperson, so that helped. I had confidence in my salesperson."

Janet C. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had the product I was looking for."

John G. Verified City Carpets Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like the carpet itself."

Harold W. Verified City Carpets Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"It was close and the parking was easy."

Jean C. Verified City Carpets Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"I really liked the gentleman that I worked with. He really worked hard to give me a good value."

Tina G. Verified City Carpets Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:

"I think that they are worth looking at, perhaps it was my bad choice of carpet."

"I thought their service was good. The guy came out and measured everything. He was helpful and very knowledgeable."

Howard B. Verified City Carpets Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"The product was better than the overall service."

Joe D. Verified City Carpets Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"Their selection, workmanship, and quick response to a problem that we had, as soon as the flooring was installed, we noticed a large sliver in the laminate. When we called, they took care of it immediately. They sent out two workers who took the damaged board out and replaced it."

Samantha M. Verified City Carpets Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:

"Be really careful and know your carpet qualities before you buy them."

"They were rated the best in Marin, and that is why I went there. The representative who came out and took the measurements seemed pretty knowledgeable."

Emily C. Verified City Carpets Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:

"Go someplace else unless you are getting a small item."

"The quality of their product is good."

Deanna M. Verified City Carpets Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I liked the fact that the manager delivered the carpet to me. Even though it was the wrong one, he still made an effort to make it out here."

Scott L. Verified City Carpets Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

City Carpets

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

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Survey Responses For

City Carpets

City Carpets

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

City Carpets

Diamond Certified^® Video Profile