Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
December 2007
We declare that Alameda Auto Care Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1190
(510) 394-4966
2405 Eagle Avenue
Alameda, CA 94501
David Chau is owner of Alameda Auto Care Center.

Alameda Auto Care Center offers a full range of services and repairs to Alameda County drivers, including basic oil changes, tune-ups, scheduled maintenance, electrical components, air conditioning systems and brakes. The facility also handles body work and smog certification.

Owner David Chau has more than 20 years’ experience in the automotive industry, doing everything from advanced mechanical work to supervising entire service departments. He owned a successful service station in San Leandro prior to taking over operations of Alameda Auto Care Center in 2003. Mr. Chau says his company operates under the principles of honesty and communication.

To ensure dealership-quality repairs, Alameda Auto Care Center only uses factory-specified parts and high-quality paints. Mr. Chau says his ASE Certified technicians use their training in advanced repair techniques to effectively restore vehicles to their pre-accident conditions. For customers’ convenience, the company also offers a complimentary shuttle service for local transportation.

Company Philosophy

“Many automotive shops are equal when it comes to their ability to fix cars, but we stand out because of how we treat our customers. They’re like friends and family to us, and we’ll go out of our way to keep things convenient and affordable for them. If we treat people the way we like to be treated, everyone ends up happy.”

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

All Types of Auto Maintenance
Repair and Service
Brakes
Engine Repair
Computer Control
Smog Certification
Electrical Work
Air Conditioning
 

ACDelco

Comparative Summary

Alameda Auto Care Center likes to go the extra mile for its customers—literally and figuratively. “If a customer’s car has a dead battery in their carport or garage, we’ll bring the charger to their house, hook it up and charge the battery,” says owner David Chau. “We’re always willing to drop off a customer at work. And if they aren’t able to bring...

Frequently Asked Questions

Q: What do you charge to troubleshoot and diagnose a car?
A: "We only charge for one hour, even if it takes longer to determine a diagnosis."
Q: What type of warranty do you offer?
A: "Our warranty policy is 12 months or 12,000 miles. Within a distance of 25 miles, we’ll provide towing to bring your car back to our shop for repair. If the vehicle is outside of the 25-mile range, we have arrangements with a company th...
Q: Can you do some of the work that’s covered by various extended warranties?
A: "Yes."

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Industry Info

When considering an auto repair shop, look for experience, reliability, honesty, and good communication skills.
Find out how long the company has been in business. You may want to check to see if they’re a member of the Better Business Bureau. You can get information from the BAR (Bureau of Auto Repair) website, such as verification of license as well...
Findings based on statistically reliable research from 226 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 226

Diamond Certified Qualification

Based on 226 customer surveys, we declare
Alameda Auto Care Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1190
Continuously qualified since December 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alfredo G. Verified Customer Name
"They let you know exactly what is wrong with your car in a timely manner, so you can decide when you want them to do the work. They have a 24-hour drop off, which is convenient for tow trucks."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Alameda Auto Care Center
2405 Eagle Avenue
Alameda, CA 94501
(510) 394-4966
(510) 865-2829 fax
DCID5108657872

Mon – Fri: 8am – 5:30pm
Sat: 9am – 3pm

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

David Chau, Owner
20
229072
Liability Insurance, Workers' Compensation
ACDelco Total Service Support Program, Better Business Bureau
2003
All Types of Auto Maintenance, Repair and Service, Brakes, Engine Repair, Computer Control, Smog Certification, Electrical Work, Air Conditioning
ACDelco
All
12 Months/12K Miles
Alameda Auto Repair

Photo & Video Gallery

Survey Responses For

Alameda Auto Care Center

Alameda Auto Care Center: Average 9.1 out of 10 based on 226 unique customer surveys of customer satisfaction.
Alfredo G. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them."

"They let you know exactly what is wrong with your car in a timely manner, so you can decide when you want them to do the work. They have a 24-hour drop off, which is convenient for tow trucks."

Madison M. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, and they always do a good job."

"I have been going there for a while, and they do a good job. They are very honest, and they are convenient."

Craig G. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service and good work"

"Accessibility and cost"

Cynthia D. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and honest"

"Reliable and honest"

George C. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their price is very reasonable, and the service is excellent."

"The attentive care, if I need something, they respond right away whether they can do it or not."

Grace L. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick, and they can get everything done."

"Their friendly service"

John S. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there, they're great."

"Their attitude, the quality of their work, the follow-up, and their honesty"

Lynn H. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're always very helpful and accommodating. "

"They're helpful and reliable."

Peter D. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and thorough."

"They are personable, and I can talk to the owner."

Robin B. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is an honest guy."

"They have taken care of my vehicles and the problems that they have had."

Tim A. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best deal in Alameda."

"They always do great work, and they're totally honest."

Zack B. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good price, excellent quality, and honest"

"Their honesty, I don't have to second guess their pricing. I trust them."

Alfredo G. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great mechanics, a great service, and their mechanics are reliable."

"Every time I take my car in for service, they check my car thoroughly and they tell me what needs to be done from the smallest thing to the biggest thing."

Sarah N. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fair, they do the work honestly, and they don't add a lot of extras."

"They did what they said they were going to do, and it was ready on time."

Carlo C. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reasonable. If you're a repeat customer, they really go out of their way to fix a minor thing very quickly."

"They're very close to where I work. I've been using them for ten years."

Cathy N. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"David was efficient and fast, and their prices are okay."

"David got back to me right away when I wanted to know the status of my car, because they had it for a while."

Craig G. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service and great people"

"They didn't fool around. They were upfront with what was wrong with my vehicle and that's what they fixed. They're great. Every time I brought my vehicle in, I never questioned their recommendations."

Diana P. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, and they typically charge lower rates than most shops do."

"They're very accommodating, friendly, and honest. I've been taking my car to them for over five years, and I've always been satisfied. My whole family uses them."

Elizabeth S. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they do a good job, and I think they charge a fair price."

"That they got the work done, and the price was fair."

John R. Verified Alameda Auto Care Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best group of mechanics that I know of. They're very honest and very caring. They go the extra mile to make sure that you're satisfied. They are also very reasonable in price."

"Their mechanical abilities, they're very smart people. We have brought quite a few cars to them. They're really caring. We've thanked them for being so caring. They do a good job for us. We're very satisfied. We refer all of our friends to them."