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Diamond Certified Company Report

Advanced Plumbing and Rooter Service

Diamond Certified Company Report

Advanced Plumbing and Rooter Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Sandeep B.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Cleared the clog in the drain pipe. The guy who came was very professional and got the job done in the least possible amount of time.

Professional nature, and he understood the problem. Solved the issue in a short amount of time.

Harvey K.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm Diamond Certified. I was looking for a guy and he was there. I think they do a great job.

Very timely and professional, they are way underrated.

Jill C.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Customer service is great and they get the job done.

I called them on the weekend and they came out right away. The job was done quickly.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Bill Van Mastrigt, Owner

Advanced Plumbing and Rooter Service provides a complete range of plumbing services for residential and commercial clients in Contra Costa and Alameda Counties. In addition to maintaining and repairing all types of plumbing fixtures and systems, the company repairs and replaces traditional and tankless water heaters, handles the plumbing work for remodeling and addition projects, performs trenchless sewer line replacements, and more.

Owner Bill Van Mastrigt says Advanced Plumbing and Rooter Service’s personalized approach to plumbing has allowed the company to develop and maintain a loyal clientele base. “Our customers get to know us on a personal level, so we have a lot of repeat clients who call us year after year to help them with their plumbing systems. We’re committed to providing them with excellent results, and they really appreciate that.”

Advanced Plumbing and Rooter Service’s technicians have an advanced knowledge of plumbing products and techniques, which Mr. Van Mastrigt says allows them to quickly identify and solve all types of problems. “We regularly bring in factory representatives to educate us on the latest products and technology, and we take that knowledge into the field and apply it to helping our customers.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Plumbing and Rooter Service

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
San Ramon
Danville
Lafayette
Pittsburg
Concord
Antioch
Pleasant Hill
Oakley
Orinda.

SERVICES PERFORMED

Plumbing Maintenance & Repair
Traditional & Tankless Water Heater Repair & Replacement
Trenchless Sewer Line Replacement
Interior, Exterior & Underground Gas Piping
Plumbing for Remodels & Additions
Pumps & Pump Systems
Hydro-Jet Sewer Cleaning

BRANDS Supported
  • TOTO

  • Grohe

  • Insinkerator

  • Bradford White

  • BrassCraft

  • Fluidmaster

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Plumbing and Rooter Service

Company Profile

Advanced Plumbing and Rooter Service provides a complete range of plumbing services for residential and commercial clients in Contra Costa and Alameda Counties. In addition to maintaining and repairing all types of plumbing fixtures and systems, the company repairs and replaces traditional and tankless water heaters, handles the plumbing work for remodeling and addition projects, performs trenchless sewer line replacements, and more.

Owner Bill Van Mastrigt says Advanced Plumbing and Rooter Service’s personalized approach to plumbing has allowed the company to develop and maintain a loyal clientele base. “Our customers get to know us on a personal level, so we have a lot of repeat clients who call us year after year to help them with their plumbing systems. We’re committed to providing them with excellent results, and they really appreciate that.”

Advanced Plumbing and Rooter Service’s technicians have an advanced knowledge of plumbing products and techniques, which Mr. Van Mastrigt says allows them to quickly identify and solve all types of problems. “We regularly bring in factory representatives to educate us on the latest products and technology, and we take that knowledge into the field and apply it to helping our customers.”

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Company Philosophy

"Our customers are very important to us, so we take the time to educate them about their plumbing situations and go out of our way to ensure they're completely satisfied with our work. Our goals on every job are simple: provide an efficient, accurate solution to each problem and make sure the client has a positive experience."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. Advanced Plumbing and Rooter Service believes the key to keeping customers happy is maintaining a professional appearance and attitude throughout every step of the plumbing process. “Our technicians are true professionals–clean, tidy, communicative and knowledgeable,” says owner Bill Van Mastrigt. “By listening closely to our customers and thoroughly explaining our repair and installation methods, we’re able to help them get the most value out of their projects.”

Advanced Plumbing and Rooter Service has been providing plumbing services for residential and commercial clients in Contra Costa and Alameda Counties since 1999. In addition to maintaining and repairing plumbing fixtures and systems, the company has the in-house capabilities to repair and replace water heaters (traditional and tankless), handle the plumbing work for remodeling and addition projects, perform trenchless sewer line replacements, and more.

Unlike less experienced plumbing companies that take a “one size fits all” approach to plumbing installations, Advanced Plumbing and Rooter Service trains its technicians to focus on the details of each project and educate customers accordingly. “We regularly bring in factory representatives to educate us on the technology that their companies are implementing in their products,” says Mr. Van Mastrigt. “We take that knowledge into the field, and then we’re able to explain to our customers why our products are the better choice.”

Advanced Plumbing and Rooter Service further differentiates itself from its competition by offering extended weekday hours and 24-hour emergency service, which Mr. Van Mastrigt says are examples of the company’s longstanding focus on caring for its clients. “We want our customers to know we’re easy to reach–we’re centrally located, we answer the phone and we always return messages. We understand that when people have plumbing problems, they expect to be able to talk to someone who knows exactly what’s going on, so we’ve made it our goal to always be available for our customers when they need us.”

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Industry Info

You know the routine—you turn on the shower and get a blast of cold water, so you let the water run for a few minutes before you get in. This may sound harmless, but it results in a lot of wasted water in the drought-stricken Bay Area. “The average family of four can waste more than 10,000 gallons a year waiting for hot water,” says Bill Van Mastrigt, owner of Advanced Plumbing and Rooter Service in San Ramon. “It’s important to know how to prevent this because saving water is better for you, the water table and the entire area.”

If you don’t like the idea of starting your day with a cold shower, Mr. Van Mastrigt says plumbing companies have a solution. “Hot water recirculating systems recirculate hot water and bring it to the tap faster than fixtures without recirculation capabilities. A lot of people are interested in that right now because it conserves water while meeting their needs for hot water on demand.”

There are two types of water recirculating systems. The simplest, known as a water recirculating pump, is a device that can be easily installed on all types of water systems and doesn’t require new piping. Some even have built-in programmable times that activate during peak water usage (usually mornings and evenings) to save on energy costs.

More complicated systems that require new piping are better options for homes with long runs between the hot water tank and water fixtures. In this case, a new water pipe is run to the farthest fixture, which allows water to circulate from the hot water tank to the fixture. Another popular option only requires a new crossover junction between hot and cold supply lines that allows unused hot water to run through the cold water line and into the water heater. In both cases, when you turn on the shower or tap, the water is instantly hot.

Be aware that these systems can waste energy if they’re not properly fitted to your home, or if they’re designed and installed incorrectly. It’s important to work with a licensed plumber who has experience fitting and installing water recirculating systems.

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Frequently Asked Questions

Q: Will you answer the phone when I call?

A: Absolutely. We’re centrally located, so we’re easy to reach, and if we can’t get to the phone, we’ll call you back as soon as possible.

Q: How are your prices?

A: We offer a great value, but we don’t try to be the cheapest company—our customers hire us because we’re educated in the industry, we communicate clearly and we know what it takes to solve their problems.

Q: Can you help me choose the best brands?

A: Yes. We only recommend brands that represent our quality work. There’s no such thing as a perfect manufacturer, and we don’t get any kickbacks from selling a particular brand, but we’ve found that some products work better than others. For water heaters, our first choice is Bradford White. We base that on the fact that we get the least amount of service calls on Bradford White water heaters, and they have a 24/7 technical support line. We also recommend BrassCraft, Fluidmaster and Grohe products.

Q: Should I replace my water heater with a tankless model?

A: There are several good reasons to go tankless, but there are also some disadvantages, so we prefer to educate you about your options and let you make the decision yourself. Tankless water heaters are great, but not every house needs one. If you need a water heater that can keep up with high demand, it’s a good investment, but you’re going to spend three times as much to have it installed.

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SELECTED PHOTOS FROM Advanced Plumbing and Rooter Service

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Bill Van Mastrigt

Expert CONTRIBUTOR PROFILE

Bill Van Mastrigt: A Simple Profession

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — Dissatisfied with working for a large corporation, Bill Van Mastrigt followed his desire for a simpler profession to a career in the plumbing industry. “After my service in the military, I went to work for the Shell oil refinery in Martinez,” he recounts. “After about six years, I decided I didn’t like the big corporate environment and wanted to do something on a smaller scale. I knew the owner of a plumbing company in Concord, and he agreed to hire me and train me in the business. Eventually, I decided to continue in the industry with the goal of starting my own company.”

Today, as owner of Advanced Plumbing and Rooter Service, Bill says his favorite part of his job is forming long-term relationships with his customers. “I enjoy getting to know my customers on a more personal level over time. I find it very rewarding to be closely connected to my community—plus, you’d be amazed at how many bags of Christmas cookies I bring home during the holidays!”

A resident of San Ramon (where he lives with his wife, Nilda, and their children), Bill prefers to spend the bulk of his free time outside. “We’re very outdoorsy people,” he affirms. “In the winter we’re skiing and snowboarding, and in the summer we do a lot of hiking, camping, and hunting. You name it—if it’s outdoors, we like doing it.”

In regard to his professional career, Bill says he hopes to build a legacy. “My long-term goal with the business is to create something that’s both a sustainable source of income and that will provide professional opportunities for my kids as they grow older. I already have one son in the industry and, just like me, it has opened up a lot of opportunities for him. Of course, keeping the business growing and successful means maintaining the core values I started with: being honest, doing the job right and taking care of the customer.”

When asked the first thing he’d do if he were to retire tomorrow, Bill says he’d expand the scope of his wilderness experience. “As an outdoor enthusiast, I’d like to travel around and see some new places. I’d also probably schedule some out-of-state hunting trips. I’ve always wanted to go moose hunting in Alaska.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: It depends on the type of food I’m in the mood for. For sushi, I like Amakara in Dublin; for Mexican food, it’s Maria Maria in Danville.

Q: What’s your favorite thing to do on a rainy day?
A: If I’m not working, I love to stay home with my kids and make grilled cheese sandwiches and tomato soup.

Q: Are you an early bird or a night owl?
A: I’m kind of both.

Q: What kind of music do you like?
A: Mainly country, but I have a background of listening to heavy metal bands like Metallica, which I still enjoy.

Q: What was your favorite toy as a child?
A: My Big Wheel.

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Expert articles
  • Pros and Cons of Tankless Water Heaters

    SAN RAMON — If your water heater needs to be replaced, you may be considering switching to a tankless model. However, while a tankless water heater certainly has its advantages, it’s not necessarily a good investment for every home. Before making a decision, it’s important to learn about the pros and cons of tankless water heaters.

    Pros
    The biggest selling point for tankless water heaters is the fact that they can provide an endless supply of hot water. Unlike a conventional water heater, which can only provide as much hot water as its tank holds, a tankless model has no such limits. However, while endless hot water may sound great, it’s simply unnecessary for many homeowners. If you don’t use a lot of hot water to begin with, a tankless water heater’s capabilities won’t bring many benefits.

    Of course, there are scenarios where a tankless water heater makes sense. It can be great if you have a large Jacuzzi tub in your master bathroom or if you have a big family and are constantly running out of hot water. However, if your old water heater has never given you such problems, your life likely won’t be much different with a tankless model.

    Tankless water heaters also offer superior energy efficiency. On average, they perform at 98 percent efficiency—far better than their conventional counterparts. Due to the reduction in energy waste, a tankless water heater is better for both the environment and your bank account.

    Cons
    While a tankless water heater can save you money on your utility bills, it tends to be an expensive investment at the outset (about three times as much as a traditional water heater installation). Not only are the units themselves pricey, the installation can cost more, as switching from a conventional model often requires modifications to your existing plumbing. For example, you may need to install a larger gas supply valve and modify the ventilation.

    Another disadvantage of tankless water heaters is the fact that they’re complicated to work on. Most plumbers can work on conventional water heaters, but it takes factory-trained technicians to work on tankless ones. For this reason, a tankless water heater is generally more expensive to maintain and repair.

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Expert video tip

Video: Tankless Water Heater Considerations

Complete Video Transcription:

SAN RAMON — Host, Sarah Rutan: If you’re thinking about switching from a conventional water heater to a tankless model, there are a few practical considerations you’ll want to address. Today we’re in San Ramon with Diamond Certified Expert Contributor Bill Van Mastrigt of Advanced Plumbing and Rooter Service to learn more.

Diamond Certified Expert Contributor, Bill Van Mastrigt: Today I want to talk to you about a subject that is an everyday question for us. And that is, “When my water heater goes bad, should I get a tankless?” Well, it’s a great question. And my answer usually is that it depends. Tankless water heaters definitely have an advantage, but there are some disadvantages. So, let’s talk about it.

Okay. Your average water heater in your house is going to be much less efficient than a tankless water heater. That being said, there is a tremendous cost savings using a conventional water heater. Now, what are the advantages of a tankless water heater?

Well, number 1, you have an endless supply of hot water. Okay, you can let this thing run for 24 hours, and you’ll never run out of hot water. That’s a huge advantage if you have a need for that, okay? And I’m a real big believer in selling people what they need and not so much just what they hear is the next greatest thing. So, what is a good need for a tankless water heater?

Well, for example, if you have a large Jacuzzi tub in the master bathroom, and you have a 50-gallon water heater, it won’t fill that tub and maintain the temperature that you want. So, that might be a good reason. And, you know, if there’s a medical need and/or you just like to fill this tub often, you know, it’s a good reason to consider switching to a tankless water heater.

Another good reason could be that there’s many people living in the house that are, you know, sharing a 40- or 50-gallon water heater, and the water heater is just constantly running out of hot water. That might be a good reason.

So, another advantage of a tankless water heater is the efficiency. Now, what efficiency means is: How much is it costing you to use the water heater when it’s on? So, tankless water heaters, compared to a conventional water heater, are typically about 98% efficient. Well, that’s a good thing. So, when you’re using natural gas, you’re not wasting any of that gas. That heat value is going right into the water, okay?

So, let’s talk about some disadvantages. Tankless water heaters are expensive. Oftentimes you can spend three times the price of a conventional water heater, installing a tankless water heater. Another disadvantage is they’re complicated to work on. You know, usually, you need somebody that’s trained by the factory that can get into this thing, and take it apart, and service it, and make it work again. A tankless water heater can use three times the gas of a regular water heater when it’s operating. Therefore, we have to look at, number 1, do you have a large enough gas supply? Okay?

And the other thing that a tankless water heater requires is a different type of a vent system. Typically, we can’t use the existing vent of a conventional water heater when we install a tankless water heater. Oftentimes we have to drill a hole in the side wall and re-route that vent to the outside.

And when you look at the disadvantages versus the advantages, you really just have to ask yourself, “Is it worth spending three times the price of a regular water heater to go tankless?” So, the decision whether or not to switch to a tankless water heater really depends upon your personal circumstances, your situation, and what it is you’re trying to accomplish.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Advanced Plumbing and Rooter Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Advanced Plumbing and Rooter Service : Average 8.8 out of 10 based on 125 unique customer surveys of customer satisfaction.

Sandeep B.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Cleared the clog in the drain pipe. The guy who came was very professional and got the job done in the least possible amount of time.

Professional nature, and he understood the problem. Solved the issue in a short amount of time.

Harvey K.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm Diamond Certified. I was looking for a guy and he was there. I think they do a great job.

Very timely and professional, they are way underrated.

Jill C.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Customer service is great and they get the job done.

I called them on the weekend and they came out right away. The job was done quickly.

Judy F.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're great and always on time for numerous times

The workers' attitudes were really friendly and it showed that they cared about the job.

Alfred C.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very able and willing to make it on time. They helped a lot.

That they came on Christmas day

John S.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive to an emergency we had.

Responsiveness

James L.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable, friendly, and reliable.

They did what they said they were going to do.

Nichole O.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is good as you would expect from a company who is Diamond Certified. I get your book and use the website a lot.

He keeps his word. He does what he says he will do.

San S.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

He came when he said and fixed what he said, within the price he said.

The promptness

Ivan A.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable, friendly, and reliable.

They did what they said they were going to do.

Elise J.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have come out two or three times. They are competent and efficient, very informative. They are also very thorough and clean.

They are very particular.

Raymond W.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, competitively priced, and they do the work timely.

The professionalism

Renee V.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go above and beyond. They stayed really late to make sure everything was working right. I was very satisfied.

They got the job done.

Avie B.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a weekend, and we couldn't use the water in the house. I called them, and they came out within a couple of hours. I had a lot of questions. I asked them if I tried different things on my own, would that save me money. They were honest and told me yes, and I was able to save a lot of money.

They're honest and super-fast.

Alex K.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, clean, and quick.

They came out immediately to fix the issue.

Shalini C.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job.

They showed up within an hour of calling.

Melissa M.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, and they seemed to know what they were doing.

They were friendly, and they fixed the problem. They came on time, and they cleaned up their mess at the end of the job.

Ava N.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was easy to set them up, and they came out quickly. I didn't have to wait a long time for an appointment. They were professional and friendly.

They came out quickly.

M.A.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and courteous.

They are reliable, and they get the job done.

M.V.A.

VERIFIED Advanced Plumbing and Rooter Service CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Bill, the owner, is very knowledgeable. He's the only person I deal with at Advanced Plumbing and Rooter. I would highly recommend him.

I like Bill. He's professional and knowledgeable. I wouldn't use anyone else.

Read All 125 Survey Responses at Ratings View