Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
February 2011
We declare that Advanced Auto Glass & Detail HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1723
(707) 742-3929
2460 Santa Rosa Avenue
Santa Rosa, CA 95407
Tiffany and Austin Jacobs are owners of Advanced Auto Glass & Detail.

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic—they’re all certified by Sika, a leading supplier of specialty chemical products and industrial materials, and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

Company Philosophy

“We believe in always providing excellent customer service. We’re price-competitive and try to match or beat prices to give our customers the best deals. We’ll even do direct insurance billing to make the process as easy as possible, and on top of that, we back all our workmanship with a lifetime warranty.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Auto Glass Replacement
Windshield Repair
Window Tinting
Auto Detailing

Carlex
Carlite
Mopar
Pilkington
Precision
Sika
TikiW

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Advanced Auto Glass & Detail, achieving and maintaining customer satisfaction is a direct result of the personalized approach it takes to each job. “We’ve developed a positive reputation for...

Frequently Asked Questions

Q: Do you offer mobile auto glass repair?
A: "Yes, we offer free mobile auto glass repairs anywhere within Sonoma County. A lot of people can’t get away from work during business hours, so they really appreciate that we’re able to come to them."
Q: Do you offer auto detailing packages?
A: "Yes. We create detailing packages based on our customers’ budgets and desires. A full detail is about a four-hour process, and that’s always done at our facility, but if someone doesn’t want a full detail, we can skip the carpet steam cleani...
Q: Can I combine services?
A: "Definitely. If you want detailing and glass repair, we can do the glass work first and take care of the detailing afterward."

Map

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Industry Info

Know when to replace or repair your damaged windshield.
A damaged windshield used to necessitate an immediate replacement, but new advancements in auto glass have made it possible to repair some cracks and chips instead. To decide whether you should repair or replace your windshield, consider the...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Advanced Auto Glass & Detail
has passed all rating steps and has earned
The Diamond Certified Award
No. 1723
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Brad R. Verified Customer Name
"I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Advanced Auto Glass & Detail
2460 Santa Rosa Avenue
Santa Rosa, CA 95407
(707) 742-3929
(707) 526-5722 fax
DCID7075265700

Mon – Fri: 8am – 5pm
Sat: 8am – 4pm
Sun: By Appointment

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Austin and Tiffany Jacobs, Owners
25+
10
219189
Liability Insurance, Workers' Compensation
Automotive Glass Replacement Safety Standards (AGRSS), Better Business Bureau, C&I - Executive Group, Go Local, Santa Rosa Chamber of Commerce
2001
Auto Glass Replacement, Windshield Repair, Window Tinting, Auto Detailing
Carlex, Carlite, Mopar, Pilkington, Precision, Sika, TikiW
4,700
Body Shops, Dealerships, Fleet Vehicles, Individual Customers, Insurance Companies, Rental Car Companies
Lifetime Guarantee on All Workmanship

Photo & Video Gallery

Survey Responses For

Advanced Auto Glass & Detail

Advanced Auto Glass & Detail: Average 8.9 out of 10 based on 200 unique customer surveys of customer satisfaction.
Brad R. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional. I would highly recommend them. They did a really good job. I ordered the windshield and I didn't have to wait for them to install it, and there wasn't any sloppy glue work or anything. "

"I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services."

Jacob D. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick. They took care of my problem. I was impressed with their quality and their price."

"I liked how efficient they were and how quickly they did the job."

Fred M. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Any time we have any detailing or anything that they do, we go straight to them. Their prices are reasonable, and they always meet or beat others' prices. "

"They explained everything they are doing exactly as it's happening. They do their best to make sure the work they are doing lasts."

Olga B. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really nice people."

"Their customer service is nice, they worked fast, and they were great."

Debbie P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had fast service. They were friendly, prompt and did quality work."

"They were quick to respond. They were convenient, and it was easy. They promised to match the price of their competitors and I've even referred my ex-husband to them. I think very highly of them. They were great."

Felicity H. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got my windshield and the back window replaced. They did it really fast, and I just really got quality service. They came to my work and did the replacement there. That was really convenient."

"The people are really nice. All the customer service is really friendly, and the guys who came out to do the work were really friendly. It was convenient and quick. "

Tyler D. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very quick."

"I liked the same-day service. I called them, they fixed it, and it was very quick."

Sherman P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work."

"They called me and told me exactly what they needed to do, and they got it done. They were first class, did a good job, did it right the same day, and got me out of there."

Laura T. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had good prices, and they were very helpful and quick."

"They are straightforward."

Missy M. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with."

"They were on time."

Kelley L. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was super easy and fast."

"I liked their customer service. They were very nice on the phone. I got a same-day appointment, went over, and they took care of it."

Mitchel P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought their service was fine. It was a very routine visit, quick and easy."

"They were very straightforward. The visit was very routine, quick and easy."

Marisela C. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick and the price was reasonable."

"They were able to schedule me in, and they were really good at following up. They are doing an awesome job."

Linda C. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick and courteous. It was a pleasant experience. "

"They were quick and everything was neat, and there were no problems."

Andre P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good place to take your car."

"I liked that I was in and out quickly and that everything was done well."

Carmen T. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a nice staff there. They are courteous, they explain everything to you, and they do good job."

"I like their work. I am very highly satisfied."

Carol P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They replaced our windshield for a reasonable price, and the service was both prompt and courteous."

"I liked the price. I was also very pleased with their being local to my area and with how quickly they got the work done."

Dianna N. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very educational, and they explained what they could and couldn't do, which I really appreciated."

"They were very thorough, and I appreciated the time they took."

Don B. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty efficient and courteous."

"I liked that they were efficient in doing the work and treated me courteously."

Donald F. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like dealing with the owner of the company. He's awesome and stays on top of things on a daily basis."

"I liked that they kept me informed of how the work was progressing."