Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
February 2011
We declare that Advanced Auto Glass & Detail HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1723
(707) 742-3929
2460 Santa Rosa Avenue
Santa Rosa, CA 95407
Tiffany and Austin Jacobs are owners of Advanced Auto Glass & Detail.

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic—they’re all certified by Sika, a leading supplier of specialty chemical products and industrial materials, and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

Company Philosophy

“We believe in always providing excellent customer service. We’re price-competitive and try to match or beat prices to give our customers the best deals. We’ll even do direct insurance billing to make the process as easy as possible, and on top of that, we back all our workmanship with a lifetime warranty.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Auto Glass Replacement
Windshield Repair
Window Tinting
Auto Detailing

Carlex
Carlite
Mopar
Pilkington
Precision
Sika
TikiW

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Advanced Auto Glass & Detail, achieving and maintaining customer satisfaction is a direct result of the personalized approach it takes to each job. “We’ve developed a positive reputation for...

Frequently Asked Questions

Q: Do you offer mobile auto glass repair?
A: "Yes, we offer free mobile auto glass repairs anywhere within Sonoma County. A lot of people can’t get away from work during business hours, so they really appreciate that we’re able to come to them."
Q: Do you offer auto detailing packages?
A: "Yes. We create detailing packages based on our customers’ budgets and desires. A full detail is about a four-hour process, and that’s always done at our facility, but if someone doesn’t want a full detail, we can skip the carpet steam cleani...
Q: Can I combine services?
A: "Definitely. If you want detailing and glass repair, we can do the glass work first and take care of the detailing afterward."

Map

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Industry Info

Know when to replace or repair your damaged windshield.
A damaged windshield used to necessitate an immediate replacement, but new advancements in auto glass have made it possible to repair some cracks and chips instead. To decide whether you should repair or replace your windshield, consider the...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Advanced Auto Glass & Detail
has passed all rating steps and has earned
The Diamond Certified Award
No. 1723
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Andre P. Verified Customer Name
"I liked that I was in and out quickly and that everything was done well."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Advanced Auto Glass & Detail
2460 Santa Rosa Avenue
Santa Rosa, CA 95407
(707) 742-3929
(707) 526-5722 fax
DCID7075265700

Mon – Fri: 8am – 5pm
Sat: 8am – 4pm
Sun: By Appointment

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Austin and Tiffany Jacobs, Owners
25+
10
219189
Liability Insurance, Workers' Compensation
Automotive Glass Replacement Safety Standards (AGRSS), Better Business Bureau, C&I - Executive Group, Go Local, Santa Rosa Chamber of Commerce
2001
Auto Glass Replacement, Windshield Repair, Window Tinting, Auto Detailing
Carlex, Carlite, Mopar, Pilkington, Precision, Sika, TikiW
4,700
Body Shops, Dealerships, Fleet Vehicles, Individual Customers, Insurance Companies, Rental Car Companies
Lifetime Guarantee on All Workmanship

Photo & Video Gallery

Survey Responses For

Advanced Auto Glass & Detail

Advanced Auto Glass & Detail: Average 8.9 out of 10 based on 175 unique customer surveys of customer satisfaction.
Andre P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good place to take your car."

"I liked that I was in and out quickly and that everything was done well."

Carmen T. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a nice staff there. They are courteous, they explain everything to you, and they do good job."

"I like their work. I am very highly satisfied."

Carol P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They replaced our windshield for a reasonable price, and the service was both prompt and courteous."

"I liked the price. I was also very pleased with their being local to my area and with how quickly they got the work done."

Dianna N. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very educational, and they explained what they could and couldn't do, which I really appreciated."

"They were very thorough, and I appreciated the time they took."

Don B. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty efficient and courteous."

"I liked that they were efficient in doing the work and treated me courteously."

Donald F. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like dealing with the owner of the company. He's awesome and stays on top of things on a daily basis."

"I liked that they kept me informed of how the work was progressing."

Emily S. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. They were really quick to fit me into their schedule, and my windshield was fixed quickly, so I was really happy with them. They also gave me a lot of information, even if I were to decide not to use them ultimately. For example, they gave me good advice about the type of glass and sealer I needed, just to make sure I got my windshield fixed correctly, even if I went elsewhere. "

"I liked that they helped me get my car in quickly and that it was ready when they said it would be."

Eric G. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was happy with how they came out and replaced the windshield on my car while I was at work, which saved me time. I've recommended them to several people."

"It was easy to use them. I was totally happy with everything."

Ariel Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they do good work and do it quickly"

"The price is pretty reasonable, and I am very satisfied with the work that they did."

Jason G. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it was good service, and they did the work very quickly."

"I liked that they were very considerate in how they treated me. Everything was fine."

Andrew V. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, straightforward, and you get what you are looking for."

"They're prompt, service oriented, and customer satisfaction is very important to them."

Jim P. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very efficient, and their prices are very competitive."

"I liked the ease of contact with them the best. Everything was perfect."

Keith Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job of replacing my truck window, and they had the best prices."

"I really appreciated that they were able to repair the window the same day, especially because it was raining. They also gave me a coupon for an auto detailing service so that was nice."

Ken T. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It should be your only call if you need your car worked on."

"I liked their straightforwardness, that they did what they said they would, no more and no less, and that they were reasonably priced. I've had three repairs done there, and I will definitely be going back when I need more work done."

Leslie T. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really easy to work with, and they did a great job."

"They were easy to deal with, responsive, and they explained everything to me. They were quick to get the work done. They were so much better than so many other places I've dealt with."

Matt A. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was quick and easy. The staff was friendly, and the prices were reasonable."

"I like that the atmosphere was comfortable and that I didn't have to wait too long."

Jason Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work."

"I like that they do quality work."

Miles O. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, quick, and they did what they said they would do in the amount of time they estimated."

"I liked that they got the job done the way they said they would and for the price they said they would."

Monica M. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend using them."

"I liked that they were quick and friendly."

Scott F. Verified Advanced Auto Glass & Detail Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come out to you."

"They came to me, so that was the best part."