Diamond Certified Company Report

A & J Fencing

Diamond Certified Company Report

A & J Fencing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 243 VERIFIED CUSTOMERS i

Susan R.

VERIFIED A & J Fencing CUSTOMER

1 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality, workmanship, product, and materials, they are also very helpful.

I liked the helpful staff. They provided excellent quality work and products.

Martha W.

VERIFIED A & J Fencing CUSTOMER

2 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came and gave the estimate was very helpful. They came out promptly for the estimate. They were very helpful and friendly, not condescending during the whole estimate process, as some people can be. The people who came to do the actual fencing came out on time, did a great job, and cleaned up well.

I like the whole estimate process and explaining the options was really good. I liked the price. I also liked that everybody was on time. I thought the job was quite well done. I was very pleased with it.

Candace P.

VERIFIED A & J Fencing CUSTOMER

3 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided very good, upfront information on the types of fences, and they worked with me to include special things that I wanted.

They responded quickly and brought pictures of the different fences they could build. They got the job done.

Read All 243 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Justin Lena, President.

A & J Fencing provides custom construction services for clients in Contra Costa and Alameda Counties. The company specializes in redwood decking, composite decking, TimberTech decking, ornamental iron fencing, automatic gates, patio covers, retaining walls and fencing. It’s also known for its Green business practices, which include recycling all used wood material.

President Justin Lena is committed to providing the highest quality service and craftsmanship for his clients. “We treat our customers like family," he says. "Since we live and work in the areas we service, we're confident to stake our name and reputation on every job."

A & J Fencing mills its own redwood in-house, which allows it to personally select the best possible wood for its customers’ projects. “We want to set the industry standard for redwood fencing and custom deck building,” says Mr. Lena. “Composite decking and railing products are great alternatives—they’re low-maintenance, safe, durable, and designed to increase the value and beauty of homes, businesses, and resorts.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A & J Fencing

Service AREA

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Danville
Walnut Creek
Oakland
Fremont
Berkeley
Hayward

Get Directions
SERVICES PERFORMED

Redwood Decking
Composite Decking
TimberTech Decking
Patio Covers
Ornamental Iron Fencing
Automatic Gates
Retaining Walls
Redwood Fencing
Iron Railings

BRANDS Supported
  • TimberTech

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A & J Fencing

Company Profile

A & J Fencing provides custom construction services for clients in Contra Costa and Alameda Counties. The company specializes in redwood decking, composite decking, TimberTech decking, ornamental iron fencing, automatic gates, patio covers, retaining walls and fencing. It’s also known for its Green business practices, which include recycling all used wood material.

President Justin Lena is committed to providing the highest quality service and craftsmanship for his clients. “We treat our customers like family," he says. "Since we live and work in the areas we service, we're confident to stake our name and reputation on every job."

A & J Fencing mills its own redwood in-house, which allows it to personally select the best possible wood for its customers’ projects. “We want to set the industry standard for redwood fencing and custom deck building,” says Mr. Lena. “Composite decking and railing products are great alternatives—they’re low-maintenance, safe, durable, and designed to increase the value and beauty of homes, businesses, and resorts.”

Read moreRead Less
Company Philosophy

"We approach every job as an opportunity to grow our business through positive customer experiences. To that end, we ensure every customer is completely happy with our products. Ultimately, the enjoyment of their outdoor space is testament to the quality of our efforts."

Read moreRead Less
Comparative Summary

A & J Fencing is well known in Contra Costa County for its custom-designed and built redwood fences and gates. The company uses high quality, thick redwood that’s pressure treated for longevity and durability. It also uses hot-dipped, galvanized nails that prevent the wood from cracking.

In addition to fences and gates, A & J Fencing specializes in retaining walls (both redwood and concrete), patio covers and decks. As with its fences, only the finest materials are used in the construction of its decks. For customers looking for a carefree alternative to wood, the company offers Trex decking. Made from 50 percent recycled plastics and 50 percent reclaimed wood, Trex simulates the look and feel of wood but is environmentally friendly and practically maintenance-free.

A & J Fencing cares deeply about its relationships with customers. “They’re our number one priority,” confirms co-owner Kasi Lena. “From the start of a project, we’re there to answer any questions. We’re a family, and we treat our customers like family. We want to make sure they’re happy.”

From the first phone call until the finishing touches, A & J Fencing tries to make the customer experience as pleasant as possible. “After a client contacts us, we send out one of our estimators–usually within two days,” says Mrs. Lena. “A sales representative will follow up within a week to answer any questions or concerns they may have. When the project is scheduled, we give a courtesy reminder call the day before the crew arrives. When the job is complete, we make another call to confirm the homeowners are pleased with the results.”

During construction, a foreman is on the job throughout the day to oversee the crew’s progress and answer customers’ questions. Payment isn’t due until construction is complete and the customer expresses their satisfaction with the finished job.

Employee longevity is another source of pride for A & J Fencing. “Many of our workers have been with us since my husband, Justin, started the company in 2000,” says Mrs. Lena. “They’re insured, and each one of them has to pass a background check before they’re hired.”

A & J Fencing is also environmentally responsible. Rather than dumping old, wooden fencing into a landfill, the company hauls it away to be recycled into compost, mulch, sawdust, wood chips, and even fireplace logs. For new construction, A & J Fencing only uses pressure-treated wood from suppliers who maintain managed forests and harvest their wood in a responsible and sustainable manner.

Read moreRead Less
Industry Info

One of the best ways for property owners to enhance the value of their home is to create beautiful outdoor living spaces. Just as you’d choose carefully when hiring someone to put an addition on your house or design your dream kitchen, it’s wise to use discernment when looking for the right outdoor contractor.

“Go to the company’s office and meet its staff,” suggests Justin Lena, president of A & J Fencing. He says family-owned companies are always a good choice. “A lot of big and small companies are family-owned and operated, so you know they’re going to last.”

Make sure the company is properly licensed and insured. Choose a contractor who always has people available to answer the questions that inevitably come up during a project. Communication is an important factor, and customers should be made to feel absolutely comfortable when it comes to questions and concerns.

Not all outdoor contractors offer the same kinds of services or products. Ask any potential candidates about their specialties and if they employ experienced crews who have the training and skills to handle complicated outdoor construction projects. The quality of the materials is something else to consider. All wood is not created equal. Ask to see samples of the fencing and decking materials, including maintenance-free wood alternatives if you feel they’d better suit your family’s lifestyle.

Inquire about the people who’ll be on the jobsite. Are the crew members employees of the company or subcontractors? Are they easily identifiable? “Make sure the company’s trucks clearly display their name and information,” says Mr. Lena. “Also, all onsite workers should be in a proper uniform.”

After you’ve done your research, choose a contractor you feel you can trust. If you narrow it down to a few candidates who are equally qualified, it may be time to get some bids—Mr. Lena suggests getting two or three.

Read moreRead Less
Frequently Asked Questions

Q: Are you licensed and insured?

A: Absolutely, and if a customer ever needs to see documentation, we’re more than happy to provide copies.

Q: What kind of warranty do you offer?

A: We offer a seven-year written warranty on all pressure-treated materials and a one-year written warranty on all gates and fence boards.

Q: Do you use subcontractors?

A: No. The people who will show up at your home are employees of our company. Some of them have been with us since we started in 2000.

Q: What time does your work crew normally arrive at the job in the morning?

A: Allowing for traffic, they’re scheduled to arrive between 8 and 10 am.

Q: I have a style in mind for a gate. Can you build it the way I want?

A: Absolutely. Show us your design and we’ll build it.

Read moreRead Less

SELECTED PHOTOS FROM A & J Fencing

View Comments
Shares
A & J Fencing WEBSITE AND EXTERNAL FEED
  • A & J Fencing SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON A & J Fencing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 243 VERIFIED CUSTOMERS i
A & J Fencing : Average 8.8 out of 10 based on 243 unique customer surveys of customer satisfaction.

Susan R.

VERIFIED A & J Fencing CUSTOMER

1 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality, workmanship, product, and materials, they are also very helpful.

I liked the helpful staff. They provided excellent quality work and products.

Martha W.

VERIFIED A & J Fencing CUSTOMER

2 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came and gave the estimate was very helpful. They came out promptly for the estimate. They were very helpful and friendly, not condescending during the whole estimate process, as some people can be. The people who came to do the actual fencing came out on time, did a great job, and cleaned up well.

I like the whole estimate process and explaining the options was really good. I liked the price. I also liked that everybody was on time. I thought the job was quite well done. I was very pleased with it.

Candace P.

VERIFIED A & J Fencing CUSTOMER

3 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided very good, upfront information on the types of fences, and they worked with me to include special things that I wanted.

They responded quickly and brought pictures of the different fences they could build. They got the job done.

Paul P.

VERIFIED A & J Fencing CUSTOMER

4 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable and good.

They got the job done on time.

Robert W.

VERIFIED A & J Fencing CUSTOMER

5 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. You just got to keep a good eye on them.

Their quality is pretty good.

Ryan B.

VERIFIED A & J Fencing CUSTOMER

6 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a call if you have a fence problem. You get good quality for a good price.

They are the best. They came out and did what they said they were going to do.

Amanda F.

VERIFIED A & J Fencing CUSTOMER

7 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They install great fences.

I liked the quality of their work.

Sean O.

VERIFIED A & J Fencing CUSTOMER

8 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are a little busy, but they are worth the wait.

They were quick, clean, and they got the job done.

Cheri H.

VERIFIED A & J Fencing CUSTOMER

9 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. The work crew was good. The work they do is good.

I liked the crew they sent out. They kept me abreast of everything that was going on, and the only people I'd have do my fence is A & J. They fixed a problem on my gate when they didn't have to.

Alise L.

VERIFIED A & J Fencing CUSTOMER

10 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, courteous, and the price was in the ballpark of what we wanted. They were clean, and they showed up on time. We're happy with everything that they did, very good service.

I liked that fact that they listened to us and did just what we wanted them to do.

Bill B.

VERIFIED A & J Fencing CUSTOMER

11 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are well-priced, and they provide excellent fencing with good service. It's a terrific team to work with.

I really liked the people.

Diana R.

VERIFIED A & J Fencing CUSTOMER

12 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends that they were quick and responsive. The pricing was fair as well. I sent them a lot of emails with a lot of questions, and they were great about answering them all. The workmanship was wonderful. We ran into one or two little problems, but they fixed them right away. The crew actually finished the work a couple of hours earlier than promised, just wonderful. I tell everybody about them.

I would say that I liked the crew. They worked quickly and efficiently.

Dick M.

VERIFIED A & J Fencing CUSTOMER

13 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really conscientious and responsive, and they did a good job installing the fence. They were also careful about working around the existing landscape and garden features. The construction is great. We are thrilled with everything that they did.

I just liked the outcome of the final product. I expected them to cause some kind of damage to the landscaping close to the fence, but everything came out fine.

Dorthy A.

VERIFIED A & J Fencing CUSTOMER

14 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient. They came out and did the job just as they said they would. They worked with us to find fencing solutions for our property on a hill. The fences they did for us are all still beautiful.

The quality of the fence is really, really nice. It's beautiful and turned out better than I had expected, which is the biggest thing. The other thing I liked was their efficiency. They came out and did it all in such a reasonable amount of time. I never felt that it was being dragged out.

Doug B.

VERIFIED A & J Fencing CUSTOMER

15 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. I've recommended them to a few friends who need new fences. It's so hard to find a quality fencing contractor out there, but they are it. They provide a high-quality product, using the best materials available with expert craftsmanship.

They were attentive to my needs, they arrived on time, and they gave me a great estimate. I liked the materials that they used. They are of really good quality.

Geri M.

VERIFIED A & J Fencing CUSTOMER

16 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they provide an incredible service and an incredible product. They are flexible, and they listen to your needs. They do what they say they will do, and they do it on time and on budget. I can't say enough good things about them. I use their services a lot in my profession, and they are the only fencing contractor that I will use. They are so great in every way.

It's their responsiveness that I liked best.

Jerry W.

VERIFIED A & J Fencing CUSTOMER

17 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have already recommended them to our friends. They're great.

They are good, honest, and they do a nice job.

John R.

VERIFIED A & J Fencing CUSTOMER

18 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told people that I highly recommend them. Their prices are reasonable, and they do a quality job.

They use really top-quality materials, and they are very responsive to clients' requests.

Kathy H.

VERIFIED A & J Fencing CUSTOMER

19 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, and the crew really knew what they were doing.

I liked the owner. He was a great salesman.

Linda H.

VERIFIED A & J Fencing CUSTOMER

20 of 243

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work, arrived and finished on time, and they were very competent.

I really liked the quality of their work.

Read All 243 Survey Responses at Ratings View