Who We Are and What We Believe

by Matt Solis

Who We Are
We are American Ratings Corporation (ARC), creators of the Diamond Certified® Resource. Our mission is to define excellence and identify for consumers the highest quality local companies. We pioneered rating local companies based on customer satisfaction in 1990, before the internet existed. Just like you, our home is the Greater Bay Area, and our entire team is dedicated to ensuring you have confidence in the companies you choose. We are committed to performing all ratings and ongoing certification work with the highest integrity and accuracy.

What We Believe
1. You, the consumer, have the right to know which companies are truly performing at the highest level of quality and Helpful Expertise®.

2. The highest quality companies should be rewarded for their ongoing performance through public recognition.

3. Companies should be held accountable for their performance, one customer at a time.

We only allow a limited amount of companies to earn Diamond Certified. In fact, only a handful of companies are able to qualify in most industries, and these we re-rate on an ongoing basis. That’s why we say Only the Best Pass the Test®. And, of course, we always back you up with our powerful Diamond Certified Performance Guarantee