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Water Heaters Masters Inc. in 5 Useful Answers

[Music] Helpful expertise would be, uh, our training, uh, knowing our products. Uh, like a tankless, we don't just install it, we maintain it, we know how to repair it. Uh, we get clients that call us and, uh, tell us, "Oh, we had some other company put it in two years ago. They have a problem with it, but the company won't come out and repair it." So, we don't just know how to install our products. We know how to service them. So, our expertise is in all the products that we, that we, uh, sell and install. Well, Alex Diaz, my partner, and I, uh, always wanted to do our own business. It's an American dream, all that good stuff. Uh, we worked together for many years and worked very well together. But there's a lot of companies that we worked for that we didn't like maybe the way they sold the job or some of the products that they sold, bait and switch, things like that. So we wanted to create our own environment and the way we sell jobs, uh, upfront pricing, the way, uh, we, uh, handle customer service. Uh, so we built a company that is more family-oriented, our technicians, uh, health care, 401k, and then with our clients, you know, it's, it's, it's a place that we would want our guys to install for say a family member like a, like my mother or something like that. So we built a company that we'd want to work for and that we would want, uh, our clients to be happy with, the relationships. Uh, we've, we've been, we're a small family, uh, business. The relationships with our technicians, uh, we've been working with several different vendors for many decades. Uh, some, some of the people that, that we've worked with, they become friends, part of the family, we socialize with and play golf, all that kind of, kind of stuff. So I like the, uh, relationships that we've built and with our clients, too. We've got clients that, uh, call us and say, "Oh, you put our tank in 10 years ago. We just moved. We want you to put the next one in for us." Or a son or parent or something would call and say, "Oh, you did my son's tank. Uh, highly recommended you." So, I like the relationships aspects of the business. Well, the, the first part would probably be the products that we choose to use. We're not obligated to use any specific manufacturer, but we like to use the best like Bradford White. Uh, those tanks are made in the United States. Uh, they have the best engineers, the best welders. We, we have the least amount of problems with those tanks. So the products we choose and then also how we install the tanks. Uh, training is a part of that, but, uh, the way the job looks is important, too. So, if the tank is tilted, you know, we're, we're just there for a couple of hours, but the customer comes home, it's in the garage, he's going to see that tank every day, and that's going to bug him. So, having a straight tank, new flex lines, straight earthquake straps, everything looking clean and sharp, and that's a part of safety, too. So, uh, quality is very important in our, in our business. Well, uh, I would say, you know, the products that they use, the types of warranties, is it pro-rated warranty? Is it fully covered? Um, what's the realistic, uh, time frame they can get out there? You call the box store, they're dealing with 20 different companies. They say, you know, you're going to get a phone call kind of thing, but it may be two, three days before they get out there. So, that's a long time to go without hot water. And if it's leaking, can create a lot of, a lot of damage, a lot of water damage. So, you know, the time frame they can get out there, the types of products, and as far as like bait, switch, what, what parts are included, uh, basic parts like, uh, flex lines, earthquake straps, uh, water shut off valve, all of those things should be included. Those, those are basic parts. So, >> yeah. Oh, and also on like a tankless, if, uh, if they, if they have a problem in the future with their tankless, uh, are they qualified to diagnose it, uh, repair it? Are they familiar with the product? We get calls all the time, get back to what I said in the, in the beginning where clients will tell us, "Yeah, the company that put it in won't even come out." And it could be something as simple as a seismic valve on the, uh, main gas line just tripped and they won't even come out for that. So, we'll come out, we can reset that, reset the unit, or if it's something more complicated like a servo unit or something like that, we, we're going to stand behind the, the units that we install. Well, we're a small family-owned business. We're not a franchise or big box store. Uh, we deliver same-day service. Not all companies do that. We try our best to be there the same day if we can. If you call us in the morning, we're typically out there the same day. Uh, and the, our standards are high. So, we, we take pride in our work. Our customer service is important to us. So, when you, when you hire us to put your tank in, we're going to, we're going to do it right. And if you have any problems, you call us back. We'll be out there to fix it.