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SonoMarin Cleaning Services, Inc.
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SonoMarin Cleaning Services, Inc. in 5 Useful Answers
[Music] Basically, uh, I was working for a corporate America, with the main office in out of Houston, Texas. My wife. I started the business 1991, and uh, I decided to join my wife, uh, at that time, and make the company a little bit more, um, professional, um, and open the arms to different, um, to different adventures, if you will, in terms of the business. Quite frankly, in my previous life, I was involved with it, and I was involved with a different world, you know, completely different world, but at the end, I was dealing with people, that's basically what I was doing, um, and a service company is about giving people what they want, what they need, and in our case, in this industry, uh, especially those who cannot do themselves what we can provide. So, and most of them, um, not most of them, but a good number of the customers we serve have, uh, limitations of different kinds, um, and we feel that we are delivering something that is significant, that makes a difference in their lives. So, that, to me, has a significance. A person who is new to the company when they join us, um, they have to have good training. So training is the, it's, it's paramount, in my opinion, and maintenance of that training is absolutely necessary. So we have regular meetings both with the whole company, at least once a month, and different teams separately, and even with different individuals. We have to enable them to understand the importance of what we deliver. The service quality is again paramount for us. There was a lady, retired lady, um, that, um, I spent no less than three hours talking to her the first time I went to see the house and interviewed and everything. And then comes the first visit. Um, and then the crew calls, uh, and tells me, "Mr. Costa, what, what are we supposed to clean?" I said, "Well, they provided you all the information. You saw the house and everything." "Yeah, but when we, when we saw it, it was, uh, you need a cleaning because right now there's nothing to clean." "Said what do you mean there's nothing to?" "Well, I don't know but the house is clean." Here I go and meet the crew, and in fact, the house was clean. I was like, "Well, there's some little things here that need to be, you know, touched up and everything." I asked, "What happened to your house?" He said, "Well, I was so embarrassed that I cleaned before you came." Don't do that. You take my job away. Don't do that. Oh, >> no. That I believe that, um, a service company sells the invisible. And um, selling the invisible is a very difficult task. The one thing you must do is deliver as promised, and we strive to do that. We really pay attention to what the customer wants, what expectations are, and meeting the expectation to the tee is again a difficult task, but we try the best we can to do it. Uh, quality service really is our mantra. That's part of it. Um, we do not compromise on the quality of the service we deliver. We strive to do everything we can provide good training, and that's one very important point and provide the, the, the, the people that work for us with all the tools and knowledge necessary to do the best service possible.
