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California Heating and Cooling in 5 Useful Answers
[Music] All right. Uh, so some of the precautions that we take to ensure client safety, it's going to be based around two ends. Um, number one, uh, we all had to deal with the pandemic, as you know, everybody went through that. So in that sense, uh, we do have our technicians who go into people's homes are vaccinated. Um, masks aren't so much required the way they used to be but anybody who does suggest or ask that we wear a mask, we always have those on hand as well. Um, so that's going to be one thing. Uh, the other thing is going to be just uh have helping the customer avoid, you know, the hazards around the work that we do. So, uh, when our technicians are out there, a lot of times they're dealing with sharp metals. Uh, we have open electric circuits, things like that. So, we always do try to, uh, let them know, you know, um, the things that we're going to be working with, try to set up somewhat of a little bit of a barrier. Um, ask them not to get too close. Uh, a lot of times, you know, they do want to see and they want to have questions. So at any point we will allow them, you know, to come in but we do try to have them, you know, avoid those areas because we are dealing with some hazardous materials, gases, or I'm sorry not glass but gases um, and like I said, sharp metals a lot of times open areas in the home and electric circuits. So, we do want to uh, make sure that they're avoiding all of that to prevent any kind of harm to them. Uh, so, helpful expertise to us is going to also be, you know, set around two things. Number one is going to be the training that our guys have gone through. U, they are experts in their field. Um, so that's going to be one thing. The other thing is going to be in terms of educating the client or customer in regards to, um, what we're doing. Uh, some of that's going to be basic maintenance, but a big part of it a lot of time is just newer technology. uh, when it comes to heating and AC, so many things now, uh, with the smart homes and all that are linked to the internet, our thermostats are getting more and more complicated. So, we do like to go over things like that with them to teach them how they can set their system up to turn on and off when they aren't home for those ones that are internet hooked up. Uh, and then just teaching them, you know, some little basic maintenance, primarily, you know, how to get to their air filter, how to swap it out, how often to do that, and uh, things along that range. Uh, so deliver high quality. We are always um, looking at the higher quality materials. Uh, everything that we buy is going to be brand new for the home. We're not going to be reusing parts, uh, when fixing somebody's uh system. Uh, not only that, we do like to buy from reputable brands. Uh, we aren't, you know, just going cheap to try to get you the lowest possible cost. We do want to get you a low cost but with a quality product. So that is going to be one thing that we really do to, you know, ensure that. Um, well, in regards to the company that you're hiring, you definitely want to make sure that they are licensed, uh, that they are licensed contractors, not just somebody who claims that they know what they're doing and going in. You also you want to make sure that you know they they can be held accountable in that sense. Uh, another thing that I definitely recommend all uh, clients ask is you know whether or not the work that they're going to be done is going to be permitted. Uh, and not only that but who is going to be pulling the permit. Um, with any kind of equipment change in a home, Permits are required by the cities or the counties. Uh, not all companies will get those permits. Most of the time the permits are required whether it be by the company or by the uh, client. Um, however, what a lot of clients don't know is that when a company asks the client to pull the permit, the client then becomes liable if anything is not up to code as opposed to the company doing the work. So we will always do that on our end to make sure that you aren't held liable for the work that we do. Uh, something they should definitely know about us and our team is that we are a, you know, small family-run business. uh, our customers mean everything to us. We aren't just some extension of a global chain, uh, to where you know corporate doesn't care so much about the little guy. We, you know, our our livelihood is based on how happy we make the customer. So that is going to be our number one priority. Uh, that is the reason that we make sure that we hire people that are uh, experts in their field and you know combined I would probably say, we have over a century's worth of experience. Uh, so that that's going to be the main one right there is that we are a close-knit group. Um, and this is our livelihood. So all we care about is making you happy because it keeps us going.
