The Floor Store

Diamond Certified Company Report
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The Floor Store
1016 SURVEYS
18 CONSECUTIVE YEARS
SINCE JULY 2008
CERT 1377

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1016
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Diamond Certified Company Report SUMMARY UPDATE August 2025

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The Floor Store

Rated Highest in Quality and Helpful Expertise for 18 Consecutive Years.

location
5327 Jacuzzi Street, Suite 2A, Richmond, CA 94804

Quick Summary

  • Diamond Certified since 2008
  • Sells all types of flooring products at nine locations throughout the Bay Area
  • Mohawk Flooring Premier Retailer since 1995
  • Member of the National Wood Flooring Association (NWFA)

Top News Updated

COMPANY MILESTONES

The Floor Store is celebrating its 39th anniversary in 2025.

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AWARDS & RECOGNITION

President Larry Flick was recently appointed to the executive committee of the World Floor Covering Association (WFCA). The organization said it’s excited for Larry to utilize his decades of experience to strengthen its strategic direction and continued focus on education, advocacy, and innovation.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “Their customer service is great and they stand by their products. If you need anything else or you’re not satisfied, they make sure to follow up and fix it.”

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From a recent Diamond Certified Survey Response: “The sales representative was extremely patient and helpful. I had a vision, but I asked him to run numbers for three different options so I could decide what I could afford. He spent a lot of time with me and explained the process. It was seamless.”

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Blogs & Articles

The Floor Store recently published a new blog on its website titled, “Vinyl Flooring Ideas for High-Traffic Areas: Durability Meets Design.”

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The Floor Store
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The Floor Store

Flooring Showroom, Carpet Showrooms & Tile Showroom
|
Alameda  Contra Costa  Marin  San Francisco  San Mateo  Santa Clara  Sonoma Counties
diamondcertified logo
1016 SURVEYS
18 CONSECUTIVE YEARS
SINCE JULY 2008
CERT 1377

Rated Highest in Quality & Helpful Expertise Performance Guaranteed

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Diamond Certified Researched Articles on The Floor Store

researched article

Each of The Floor Store's showrooms features displays of a broad range of flooring products.

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The Floor Store’s 10 locations around the Bay Area offer a comprehensive selection of flooring, from name-brand designer carpet (specializing in 100% New Zealand wool), luxury vinyl flooring and laminates to exotic hardwoods, tile and natural stone. The company carries every major manufacturer’s products, but it also goes beyond the traditional retailer’s role by directly importing tile, stone, luxury vinyl plank and hard-to-find exotic hardwood.

President Larry Flick began his career in the flooring industry when he was a teenager. After running wholesale and manufacturing businesses in Georgia, he moved to the West Coast and shifted his focus to retail, establishing The Floor Store in 1986 with a single location in Richmond. The Floor Store has since become one of the largest independent flooring retailers in the Bay Area.

The Floor Store’s San Carlos, San Rafael and Sunnyvale locations are part of Daltile’s Statements Program, which offers preferred pricing. The company has held the prestigious title of Mohawk Floorscapes Dealer for 30 years, and it was named Mohawk’s Retailer of the Year in 2012 and 2018.

Larry Flick is president of The Floor Store.-The Floor Store
Larry Flick is president of The Floor Store.

Diamond Certified Researched Capabilities on The Floor Store

Service Area

serving area
The Bay Area
Serving the Bay Area, Including San Jose, Santa Clara, Campbell, Los Gatos, Cupertino, Sunnyvale, Mountain View, Milpitas, Saratoga, Gilroy, Morgan Hill, Palo Alto, Menlo Park, Atherton, Redwood City, San Carlos, Belmont, San Mateo, Foster City, Burlingame, Millbrae, San Bruno, Daly City, Half Moon Bay, Fremont, Newark, Union City, Hayward, Castro Valley, San Leandro, Oakland, Alameda, Emeryville, Berkeley, Albany, El Cerrito, Richmond, El Sobrante, Pinole, Hercules, Pleasanton, Dublin, San Ramon, Danville, Livermore, Walnut Creek, Lafayette, Orinda, Moraga, Pleasant Hill, Concord, Martinez, Clayton, Pittsburg, Antioch, Brentwood, Sausalito, Mill Valley, Tiburon, Belvedere, Corte Madera, Larkspur, Kentfield, Greenbrae, Ross, San Anselmo, Fairfax, San Rafael, Novato, Petaluma, Rohnert Park, Cotati, Santa Rosa, Windsor, Healdsburg, Sebastopol, Sonoma, Cloverdale, Glen Ellen, Napa, Yountville, St. Helena, Calistoga, American Canyon, Fairfield, Vacaville, Vallejo, Benicia, Suisun City and

Main Services

Flooring Showroom
  • Bamboo Flooring
  • Carpet
  • Engineered Wood Flooring
  • Floor Tiles
  • Hardwood Flooring
  • Kitchen Flooring
  • Laminate Flooring
  • Travertine Tile
  • Vinyl Flooring
  • Waterproof Flooring
Carpet Showrooms
  • Bathroom Carpet
  • Bedroom Carpet
  • Berber Carpet
  • Flooring
  • Green Carpet
  • Low Pile Carpet
  • Outdoor Carpet
  • Patterned Carpet
  • Shag Carpet
  • Stair Runners
  • Textured Carpet
  • Wool Carpet
Tile Showroom
  • Backsplash Tile
  • Bathroom Tiles
  • Carpet Tiles
  • Ceramic Tiles
  • Garage Floor Tiles
  • Kitchen Tiles
  • Mosaic Tiles
  • Pool Tile
  • Porcelain Tiles
  • Subway Tiles
  • Travertine Tile
  • Vinyl Floor Tiles

Additional Services

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Company Info

Hours
Mon
09:00 am - 07:00 pm
Tue
09:00 am - 07:00 pm
Wed
09:00 am - 07:00 pm
Thu
09:00 am - 07:00 pm
Fri
09:00 am - 07:00 pm
Sat
09:00 am - 05:30 pm
Sun
11:00 am - 05:30 pm
Contact
The Floor Store

Capabilities Table

Company Name
The Floor Store
Managers
Larry Flick, President
# of Employees
80
License
743630
Memberships
Better Business Bureau, National Wood Flooring Association (NWFA)
Founded
1986
Payment Accepted
american express,
discover,
mastercard,
visa

Key Factors

Select Photos From The Floor Store

1 of 20Picture of The Floor Store's showroom is a vibrant blend of color and choice, where expertise meets quality. Recognized for its commitment to quality outcomes, it offers a variety of flooring solutions. Copyright ©2025 Diamond Certified Resource

 - The Floor Store
The Floor Store's showroom is a vibrant blend of color and choice, where expertise meets quality. Recognized for its commitment to quality outcomes, it offers a variety of flooring solutions. Copyright ©2025 Diamond Certified Resource
Picture of The Floor Store's showroom is a vibrant blend of color and choice, where expertise meets quality. Recognized for its commitment to quality outcomes, it offers a variety of flooring solutions. Copyright ©2025 Diamond Certified Resource

 - The Floor Store
Picture of In the showroom of The Floor Store, a neatly stacked array of carpet samples invites touch, each piece promising durability and elegance. The company’s focus on quality outcomes is evident in every detail. Copyright ©2025 Diamond Certified Resource

 - The Floor Store
Picture of The Floor Store stands proudly, inviting customers into its world of hardwood, carpet, and tile. Known for its high customer satisfaction ratings, it promises quality at every step. Copyright ©2025 Diamond Certified Resource - The Floor Store
Picture of A quiet moment at The Floor Store reveals an array of carpet samples, each inviting touch and contemplation. With high customer satisfaction ratings, the store offers a tactile journey through textures and colors. Copyright ©2025 Diamond Certified Resource

 - The Floor Store
Picture of A meticulously organized display of carpet samples at The Floor Store invites customers to explore a spectrum of textures and colors. Known for high customer satisfaction ratings, the company ensures quality outcomes with every selection. Copyright ©2025 Diamond Certified Resource - The Floor Store
Picture of In the Wood Shop section of The Floor Store, a diverse array of wood samples awaits discerning customers, reflecting the store's commitment to quality outcomes. The Floor Store has earned Diamond Certified for its expertise and quality. Copyright ©2025 Diamond Certified Resource

 - The Floor Store

Diamond Certified Expert Contributor Advice & Tips

Dakota Flick is Inventory & Distribution Manager of The Floor Store, a Diamond Certified company. He can be reached at (510) 899-9483 or info@floorstores.com.

Dakota Flick is Inventory & Distribution Manager of The Floor Store, a Diamond Certified company. He can be reached at (510) 899-9483 or info@floorstores.com.

Human Interest Profile Coming Soon


The Floor Store Website and External Feeds

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By The Floor Store

The Floor Store Ratings and Survey Responses (reviews)

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The Floor Store
1016 SURVEYS
  • 4.6
  • star image
  • star image
  • star image
  • star image
  • star image
18 CONSECUTIVE YEARS
SINCE JULY 2008
CERT 1377

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance
The Floor Store

Based in Richmond, CA

4.6 avg. star score from 1016 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. The Floor Store scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.