Diamond Certified Company Report

Statcomm Inc.

Diamond Certified Company Report

Statcomm Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 450 VERIFIED CUSTOMERS i

Ken B.

VERIFIED Statcomm Inc. CUSTOMER

1 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm the president of a HOA and I hired them to monitor my association. From my standpoint, they're amazing. We've done business with them for a long, long time. I would never dare consider someone else. They're reliable, very efficient, and they know what they're doing. I know the quality of their work is excellent. Not only do I use them for the HOA, but I've chosen to use them for my individual use.

I like their reliability.

Shimrit S.

VERIFIED Statcomm Inc. CUSTOMER

2 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, on time, professional, and easy to work with.

We personally liked the fact that they didn't make us pay right away. They're definitely flexible when it comes to working out a financing plan.

Judy P.

VERIFIED Statcomm Inc. CUSTOMER

3 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, honest, professional, and they really know what they are doing.

I like the fact that they have a good heart. When I had an emergency, they took care of me. They sent out the right person. My gate is old and hard to fix, but they were able to fix it. I have been using them for 15 to 20 years.

Read All 450 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Laura Yules, Executive Administrator

STATCOMM Inc. is a complete fire alarm and life safety company that’s able to assist clients throughout the Greater Bay Area with tests and inspections required by the National Fire Protection Association (NFPA) and State of California. All of the company’s inspectors and technicians are California State Certified. As a multi-faceted fire and life safety company, STATCOMM tests, inspects, services, designs, and installs fire alarms and fire sprinklers; services, designs and installs automatic gates, doors, and tele-entry/access control systems; and provides exit and emergency light testing and NFPA 25 five-year certifications.

Because Statcomm is a provider of multiple services, it can provide clients with a single source for critically important safety services, which simplifies the lives of property/community managers, building and facility owners/managers, and individual homeowners. The company provides 24/7 emergency service and two-hour technician response time. “With more than 25 years in this industry, we’re one of the most knowledgeable and capable fire and life safety companies around,” says Executive Administrator Laura Yules.

Ms. Yules says Statcomm’s diverse experience and dedication to quality workmanship and responsiveness enable it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family, and we treat our customers as part of that family.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Statcomm Inc.

Locations

Santa Clara County
San Mateo County
Contra Costa County
Alameda County
Santa Cruz County

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SERVICES PERFORMED

Fire Alarm Systems
Fire Sprinkler Systems
Fire Extinguishers
Life Safety Systems
Installation & Maintenance
Testing & Certification
UL Certified Installations
Automated Gates & Doors
Access Control

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Statcomm Inc.

Company Profile

STATCOMM Inc. is a complete fire alarm and life safety company that’s able to assist clients throughout the Greater Bay Area with tests and inspections required by the National Fire Protection Association (NFPA) and State of California. All of the company’s inspectors and technicians are California State Certified. As a multi-faceted fire and life safety company, STATCOMM tests, inspects, services, designs, and installs fire alarms and fire sprinklers; services, designs and installs automatic gates, doors, and tele-entry/access control systems; and provides exit and emergency light testing and NFPA 25 five-year certifications.

Because Statcomm is a provider of multiple services, it can provide clients with a single source for critically important safety services, which simplifies the lives of property/community managers, building and facility owners/managers, and individual homeowners. The company provides 24/7 emergency service and two-hour technician response time. “With more than 25 years in this industry, we’re one of the most knowledgeable and capable fire and life safety companies around,” says Executive Administrator Laura Yules.

Ms. Yules says Statcomm’s diverse experience and dedication to quality workmanship and responsiveness enable it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family, and we treat our customers as part of that family.”

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Company Philosophy

“We keep a small-company attitude to maintain a high level of customer satisfaction. A division manager is always available during business hours so customers can reach someone who can provide solutions to a problem. We believe the only way to do a job is to do it right.”

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Comparative Summary

Excellent customer service is a top priority at Mountain View fire protection company STATCOMM Inc. “We run our business like a family, and we treat our customers like they’re part of that family,” says Executive Administrator Laura Yules. “We’re in constant contact with most of our customers, and we always want them to tell us how we’re doing.” In addition to good customer relationships, the company is proud of its excellent rapport with most fire departments in the Greater Bay Area.

As specialists in fire safety for commercial properties, STATCOMM understands the unique scheduling needs of its clients. “We’ll come in after hours and do the testing so employees aren’t disrupted,” says Ms. Yules. “We can even arrange for a Saturday test and inspection.” The company can also make special arrangements for condominium owners so they don’t have to miss work to let STATCOMM personnel into their homes.

Ms. Yules says STATCOMM is also known as an industry expert in automatic gate and access control systems. “We design all our own gates, so every one of them is unique.” The company’s technicians receive special training to become Certified Gate Operator Installers. If system problems occur, they’re immediately dispatched to make the needed repairs. STATCOMM offers its customers a 24/7 emergency service guarantee, with a response time of two hours.

Ms. Yules says STATCOMM’s business approach centers on dependability and continuity. “We try to send the same technicians to specific jobs, so people can get to know us and vice versa.”

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Industry Info

When it comes to fire protection or complete life safety systems, look for a company that offers the services you need to remain code-compliant.

Working with a single resource rather than multiple vendors is an important distinction. According to your particular needs, a good company should offer some or all of the following: fire alarm systems, fire sprinkler systems, automatic gates, tele-entry and access control, fire-rated and roll-up doors, inspection and testing, and design and installation.

An important first step in your research is to verify that the company is licensed by the State of California and is fully insured and bonded. Then, inquire about its employees. It’s easier for a company to guarantee quality workmanship when it uses its own employees and not subcontractors. Consider going a step further and asking for customer referrals. You should call a few of them to get some opinions on how the company conducts its business. If there’s a website, visit it and read what the company has to offer.

Also, find out if the company is certified by Underwriters Laboratories (UL). UL product certification programs are accredited by the U.S. Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI). UL operates under its own authority as an independent, nonprofit, nongovernmental organization that tests and evaluates products for public safety. A company that has UL certification knows the organization will stand behind the products it installs. This provides another layer of security and guarantees quality for customers.

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Frequently Asked Questions

Q: Are your prices competitive?
A: Yes. Although we may not be the least expensive, we provide our customers with superior service. There’s no one in the industry better-educated than we are, and in turn, we take the time to thoroughly educate our customers and walk them through every aspect of their system. And while it’s necessary for the semi-annual and annual inspections of fire alarms to be conducted by a licensed technician, we’ll often train one of our customer’s people to do quarterly inspections. Then they just have to call us and let us know that it’s been done.

Q: What’s the timeline between a potential customer’s initial phone call and the installation of a system?
A: It all depends on the job. Taking into account the customer’s schedule and ours, we try to make an appointment within a week or two. At that time, we’ll do a walkthrough so we can see the property and talk to them about what they need and want. Our proposal goes out the following week. In the case of city and state businesses, we have to do bids—and they have their own established timelines.

Q: Do you offer any product warranties or guarantees?
A: Yes. The manufacturers’ warranties always apply, and we also guarantee our workmanship for one year.

Q: Are you licensed, insured and bonded?
A: Absolutely. We’re always happy to provide documentation when requested.

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SELECTED PHOTOS FROM Statcomm Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Corey Haney

Expert CONTRIBUTOR PROFILE
  • Corey Haney is a field supervisor at STATCOMM Inc., a Diamond Certified company. He can be reached at (650) 988-9508 or by email.

Corey Haney: Playing it Safe

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW — When Corey Haney was unsure about his next career move, he took a shot at a job opportunity in the life safety industry. “I had been working in concrete construction, but I got laid off when the economy crashed in 2008,” he recounts. “I wanted to get into an industry that was more insulated from economic turbulence, so I started researching. I found an opening with Statcomm Inc. and it seemed like a good fit—not only did life safety strike me as a pretty interesting field, it was definitely more stable than construction. I started as an apprentice, working in the warehouse, and eventually worked my way up to field supervisor for the electronics department.”

Today, Corey says his favorite part of his job is the inherent rewards that come with improving safety. “I like the fact that I make my living by making properties safer. It feels good to know I’m making a difference in people’s lives by protecting them from fires and other life safety risks.”

A resident of Gilroy (where he lives with his wife, Emily), Corey expresses his appreciation for the vibrant character of Bay Area life. “I grew up in Campbell and I’ve always valued the uniqueness of the Bay Area. There are lots of opportunities here and the business climate is constantly changing—we’re on the cutting edge, so there’s always something new and hot driving the economy.”

Outside of work, Corey spends his free time on a variety of activities. “Emily and I enjoy taking weekend getaways to Monterey and Santa Cruz, as well as going for walks with our miniature Australian shepherd, Mochi,” he details. “We also do a lot of home improvement projects. Right now, we’re finishing up a major overhaul of our backyard.”

In regard to his professional career, Corey subscribes to the principle of “quality first.” “I aim to do every job to the best of my ability and focus on quality before anything else,” he affirms. “Some people may cut corners to save time or money, but if you have to go back and fix something, you end up spending more time and money in the long run. Plus, when it comes to life safety, there’s absolutely no room to cut corners. Every property we work on needs to be 100 percent by the time we’re finished.”

When asked the first thing he’d do if he were to retire tomorrow, Corey says he’d take a tropical vacation. “My wife has never been to Hawaii, so I’d probably take her there for a couple of weeks. We both work really hard at our jobs, so it would be nice to kick off retirement with a relaxing vacation.”

Ask Me Anything!

Q: Music or talk radio?

A: Talk radio—I’m a bit of a news junkie.

Q: What’s your favorite holiday?

A: Christmas.

Q: What were you most known for in high school?

A: Probably my truck. I was a real gearhead in high school and I had a ’64 Chevy hot rod truck. I still have it, actually.

Q: What’s your favorite snack?

A: Sour Patch Kids.

Q: Do you collect anything?

A: Old tools.

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Expert articles
  • 2 Fire Safety Tips for Your Home

    MOUNTAIN VIEW — When it comes to fire safety, even small steps can potentially save your life. Here are a couple of basic fire safety tips for your home:

    1. Test fire safety equipment. The simplest way to reduce fire risks in your home is to regularly test and inspect all fire safety equipment. This includes smoke and carbon monoxide alarms and fire extinguishers, both of which should be tested monthly and replaced by their respective expiration dates.

    If you have older, battery-powered smoke alarms, be sure to replace the batteries one to two times per year. Newer smoke alarms have built-in 10-year batteries, so you don’t need to replace the batteries—just test the units every month and replace them at the 10-year mark. Fire extinguishers typically last between five and 15 years, so keep track of expiration dates and replace them as needed.

    2. Close your bedroom door. While this may seem like a strange tip, the facts confirm that closing your bedroom door before going to sleep at night could potentially save your life. More than half of house fires occur between 11pm and 7am, when most people are sleeping. In the event of a fire, a closed bedroom door can reduce the amount of carbon monoxide that enters the room by up to 90 percent, as well as protect against extreme temperature increases.

    Read moreRead less
Expert video tip
  • Video: 2 Tips for Fire Safety

    Complete Video Transcription:

    MOUNTAIN VIEW — Host, Sarah Rutan: When it comes to fire safety in the home, simple, proactive steps can go a long way toward reducing risk. Today we’re in Mountain View with Diamond Certified Expert Contributor Corey Haney of STATCOMM Inc. to learn more.

    Diamond Certified Expert Contributor, Corey Haney: Today, I’m bringing you some expert tips from Statcomm. These tips are really important, and they could help save your life someday. Our first tip is to make sure that you close your door when you go to sleep at night. Over half the house fires happen between 11:00 p.m. to 7:00 a.m. During that time if you keep the door closed, you can reduce the carbon monoxide in your room by up to 90 percent, as well as reduce the temperature by up to 900 degrees.

    In addition to this, you want to make sure that you have working smoke detectors that are replaced every ten years, as well as making sure that you have a functional fire extinguisher and checking to make sure that it is charged and in good working order at least once a month. Thank you very much.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Statcomm Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Statcomm Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 450 VERIFIED CUSTOMERS i
Statcomm Inc. : Average 8.5 out of 10 based on 450 unique customer surveys of customer satisfaction.

Ken B.

VERIFIED Statcomm Inc. CUSTOMER

1 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm the president of a HOA and I hired them to monitor my association. From my standpoint, they're amazing. We've done business with them for a long, long time. I would never dare consider someone else. They're reliable, very efficient, and they know what they're doing. I know the quality of their work is excellent. Not only do I use them for the HOA, but I've chosen to use them for my individual use.

I like their reliability.

Shimrit S.

VERIFIED Statcomm Inc. CUSTOMER

2 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, on time, professional, and easy to work with.

We personally liked the fact that they didn't make us pay right away. They're definitely flexible when it comes to working out a financing plan.

Judy P.

VERIFIED Statcomm Inc. CUSTOMER

3 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, honest, professional, and they really know what they are doing.

I like the fact that they have a good heart. When I had an emergency, they took care of me. They sent out the right person. My gate is old and hard to fix, but they were able to fix it. I have been using them for 15 to 20 years.

Jerry

VERIFIED Statcomm Inc. CUSTOMER

4 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company.

Their email response

David H.

VERIFIED Statcomm Inc. CUSTOMER

5 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have no particular statement.

They're reliable.

Paul D.

VERIFIED Statcomm Inc. CUSTOMER

6 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually help a handful of us here at the office, they have been pretty good about everything.

You don't have to hold their hands through the process, they know what they are doing.

Joanne M.

VERIFIED Statcomm Inc. CUSTOMER

7 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable, they have good techs, they are responsive, and were a great help.

They knew exactly how to execute what we needed.

Beth R.

VERIFIED Statcomm Inc. CUSTOMER

8 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very experienced staff that is very dedicated.

Just the time they took to explain the problems with the systems and what needs to be done for compliance, it's pretty complex and they really helped us understand what it needed to be up to code.

Cindy K.

VERIFIED Statcomm Inc. CUSTOMER

9 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to schedule an appointment with the property of concern, they are very knowledgeable, they know how to manage different and multiple tasks, and they are great with bringing certain things to code.

Everything really

Shawna G.

VERIFIED Statcomm Inc. CUSTOMER

10 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't say anything.

The knowledge

Patricia

VERIFIED Statcomm Inc. CUSTOMER

11 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

As far as telephones, getting documents, receiving documents, and faxing, or what not, it was a "10" across the board.

They completed my requests in a timely manner for Mission Gateway.

Shirley F.

VERIFIED Statcomm Inc. CUSTOMER

12 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have really good customer service, they put their customer first. They were able to cover all the needs on this site in one visit, which was very helpful.

I personally like to be knowledgeable of the work I'm paying for, I like that they were able to give me details on the services and explain what would be done. They were also able to give me suggestions for future things that may come up.

Jennifer Y.

VERIFIED Statcomm Inc. CUSTOMER

13 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very responsive, do what they say they will do, and do it within the time discussed.

They kept to the timeline.

Bob V.

VERIFIED Statcomm Inc. CUSTOMER

14 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good work, and everything looked really nice.

They were there on time and did nice work.

Yesenia

VERIFIED Statcomm Inc. CUSTOMER

15 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are our preferred vendor for every one of our door needs.

I think one of the technicians was super informative and answered all our questions for a door that we ordered for better accommodation that helped with residences. I felt he gave a good explanation of how to use the door and how it would help.

Catherine O.

VERIFIED Statcomm Inc. CUSTOMER

16 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were great. There have been multiple sites they work on within the management company, they are our go-to people for the services they provide.

I think it's the quality and reliability.

Mark I.

VERIFIED Statcomm Inc. CUSTOMER

17 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were good. I mean from my desk they were great, I never had complaints from the manager or owner at the hotel.

I think it was their reliability. When I needed something, they would respond quickly.

Hugo

VERIFIED Statcomm Inc. CUSTOMER

18 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast and reliable. We have things that happen, and they are quick to call us back, and get someone out to help.

They are very detailed, same tech most of the time, if it's service he tells us exactly what it is he did or needs to be done.

Joe S.

VERIFIED Statcomm Inc. CUSTOMER

19 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always been solid and reliable for me. I have been using them for a long time and they keep up with regulations and cutting edge solutions.

Their knowledge, without it the property would be about 10 years outdated.

Jonathan T.

VERIFIED Statcomm Inc. CUSTOMER

20 of 450

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys have been such a help from start to end. They were able to cut three other contractors I used to have to coordinate with, their quality is much better, and they have a great front office team for any requests.

Just what I told you, they are a one-stop shop for the most part.

Read All 450 Survey Responses at Ratings View