Question 1

Are your technicians experienced?

Accepted Answer

Absolutely. Most of our technicians have been with us for five years or more, and they bring years of industry experience and high standards of excellence to every job.

Question 2

What’s included in a maintenance or diagnostic service?

Accepted Answer

For a maintenance service like a tune-up, we’ll perform a multipoint inspection that includes checking all electronic components, filters and coils. This allows us to ensure your system is running efficiently and identify any potential issues before they become major problems.

Question 3

When is the best time to schedule HVAC service?

Accepted Answer

The busiest times are during the summer when air conditioning is in high demand, so to avoid long wait times, we recommend scheduling maintenance in the cooler months. However, we strive to accommodate all service requests within 24 to 48 hours whenever possible.

Question 4

Do you have all the necessary parts to fix my issue?

Accepted Answer

We stock our service vehicles with common replacement parts, so we can complete most repairs on the spot.

Question 5

Is my HVAC system under warranty?

Accepted Answer

We can check the status of your warranty to see what is and isn’t covered. Some labor warranties are only valid with the company that originally installed the system, so it’s important to clarify those details before scheduling service.

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