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Matthew W. Johnson, General Contractor

Diamond Certified Company Report

Matthew W. Johnson, General Contractor

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 71 VERIFIED CUSTOMERS i

John R.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

1 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

His work is extremely thorough. I would say that his professionalism is outstanding.

His attention to detail stands out the most.

Ana F.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

2 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very conscience throughout the process.

He was efficient, and he kept me updated. He customized a valve for me that could not be found at the store.

John A.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

3 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He really cares about your house needs.

I would say it is the rust

Read All 71 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Matthew W. Johnson, General Contractor provides residential remodeling services for San Mateo County residents. The compa- ny focuses on remodeling kitchens and bathrooms and building home additions, and its detailed design process allows for over-the-counter permit approvals in most cases.

Owner and company namesake Matthew Johnson (who recently won a Best of Houzz 2017 Service award) began his construction career as a laborer in the 1970s. Mr. Johnson completed a four-year apprenticeship program soon after and worked as a journeyman carpenter, foreman, and project super- intendent for several years. In 1983, he earned his general contractor’s license and started remodeling residential properties of all sizes. “Over the years, I’ve created an agenda that helps homeowners consider all the aspects of their remodeling projects,” he says.

Matthew W. Johnson, General Contractor is meticulous about the way it works in clients’ homes. Mr. Johnson says keeping worksites safe and clean is his company’s primary concern. “My crews, subcontractors, and I always work quickly and diligently, with minimum inconvenience to homeowners and their families.” To see examples of past work, Mr. Johnson invites potential customers to visit www.amorepleasanthome.com and facebook.com/mwjgc.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Matthew W. Johnson, General Contractor

COMPANY CONTACT
Service AREA

San Mateo County

SERVICES PERFORMED

Residential Remodeling
Bathrooms & Kitchens
Additions

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Matthew W. Johnson, General Contractor

A kitchen by Matthew W. Johnson, General Contractor

Company Profile

Matthew W. Johnson, General Contractor provides residential remodeling services for San Mateo County residents. The compa- ny focuses on remodeling kitchens and bathrooms and building home additions, and its detailed design process allows for over-the-counter permit approvals in most cases.

Owner and company namesake Matthew Johnson (who recently won a Best of Houzz 2017 Service award) began his construction career as a laborer in the 1970s. Mr. Johnson completed a four-year apprenticeship program soon after and worked as a journeyman carpenter, foreman, and project super- intendent for several years. In 1983, he earned his general contractor’s license and started remodeling residential properties of all sizes. “Over the years, I’ve created an agenda that helps homeowners consider all the aspects of their remodeling projects,” he says.

Matthew W. Johnson, General Contractor is meticulous about the way it works in clients’ homes. Mr. Johnson says keeping worksites safe and clean is his company’s primary concern. “My crews, subcontractors, and I always work quickly and diligently, with minimum inconvenience to homeowners and their families.” To see examples of past work, Mr. Johnson invites potential customers to visit www.amorepleasanthome.com and facebook.com/mwjgc.

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Company Philosophy

“We understand that many remodeling contractors have poor reputations, and we work hard to reverse those stereotypes and improve our industry by offering high-quality work and unrivaled customer service. From the way we greet people on the phone to how we behave on jobsites, we strive to make each client's experience a positive one.”

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Comparative Summary

Matthew W. Johnson, General Contractor has been working in the construction industry since 1974. Mr. Johnson obtained his general contractor’s license in 1983 and has been offering residential remodeling services to San Mateo County residents ever since. His company focuses on remodeling kitchens and bathrooms and building home additions, and he says he’s especially adept at communicating with his clients. “Homeowners are rightly concerned about what’s going to happen to their houses during a remodel. I sit down with them, address their concerns and make sure they have an enjoyable experience.”

When potential clients first contact Mr. Johnson, he sits down with them for an extended interview that covers topics like fixture and appliance selection, schedules, dates and expectations. “Over the years, I’ve learned that homeowners don’t necessarily think through the entire remodeling process,” he says. “I create an agenda that helps them do that. The initial meeting helps define the project and brings out items of concern. If a project has to be done in time for a family wedding, or if we’re remodeling the only bathroom used by six people, we want to know about it.”

Matthew W. Johnson, General Contractor puts great emphasis on keeping lines of communication open throughout the life of every project. Mr. Johnson says he’s always available via cell phone and is a firm believer in resolving issues early, before they cost time and money. “It’s always easier to change or fix something in the middle of a project. I listen to my clients so I can understand their concerns and help them understand the process and project requirements.”

Mr. Johnson says his experienced crew has the necessary skills to do quality and efficient work. His foreman has been working with him for 18 years, and his subcontractors are also long-time associates who are familiar with the quality of each other’s work. “My crews are clean, courteous and don’t smoke on the job,” says Mr. Johnson. “We’re always respectful of the fact that we’re guests in someone else’s home.”

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Industry Info

With a little planning, remodeling a home can be an easy and enjoyable process. Taking on a home remodeling project can be a daunting task, especially for homeowners who’ve never worked with contractors before. Matthew W. Johnson, a Belmont-based general contractor, says the process becomes much simpler with effective planning. He breaks down his philosophy in five steps:

Remodeling can be fun. “It can be inconvenient and dirty at times, but the overall process of planning your dream remodel should be enjoyable,” says Mr. Johnson. “Approaching it with the right attitude makes any inconveniences seem minor.”

Do your homework. Mr. Johnson says homeowners should have a budget in mind before they commit to a remodel. If they find the project will cost more than they had planned, they should either scale it back or put it off until it’s more economically feasible. “Costs are costs,” he says. “One contractor may charge a little less than another, but the project will cost about the same no matter who you hire. If you find one estimate that’s substantially lower than the others, there’s something wrong with that proposal.”

Homeowners should decide on a general style and select some sample fixtures and products before starting the project. The contractor and designer can refine and improve this vision, but they need to know what the homeowner has in mind.

Interview prospective contractors. The company you hire should be able to offer services that meet your specific needs. “Some contractors only do construction; they don’t even pick up a building permit,” says Mr. Johnson. “Others are full-service contractors and can handle everything from design through completion. You need to know what a company can do before you hire it.”

Pick a contractor. Mr. Johnson cautions against making a selection based on price alone. “Consider how your personality matches up with the contractor,” he says. “The contractor-homeowner relationship will last several months, and you’ll be in contact on a daily basis. You don’t want the relationship to be dominated by personality clashes.”

Remain involved. Continually ask questions and stay on top of the project. Order fixtures and appliances early so the project isn’t delayed while you wait for materials. When the project is complete, be sure to obtain the permitted set of drawings and the final permit card.

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Frequently Asked Questions

Q: How long will my project take to complete?

A: It varies based on the specifics of the project, but a typical bathroom remodel takes six to eight weeks, and a kitchen remodel takes 12 to 14 weeks.

Q: Can you handle the building permits for my remodeling project?

A: Yes. Also, because we always draw up proper plans, we can often get permits approved over the counter. We understand the process and the concerns of the building department, and we prepare accordingly so no time is wasted.

Q: Do you maintain a clean worksite?

A: Yes. In our contract, we specify that it’s our responsibility to haul away debris. We always make sure the house is swept clean and secured when we finish for the day. If we have to remove windows or doors, we make sure the openings are covered with plywood.

Q: Can I talk to your past clients and visit current jobsites?

A: Yes. We’re happy to provide you with a list of references and let you see how we work.

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SELECTED PHOTOS FROM Matthew W. Johnson, General Contractor

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Diamond Certified RATINGS ON Matthew W. Johnson, General Contractor
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 71 VERIFIED CUSTOMERS i
Matthew W. Johnson, General Contractor : Average 9.1 out of 10 based on 71 unique customer surveys of customer satisfaction.

John R.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

1 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

His work is extremely thorough. I would say that his professionalism is outstanding.

His attention to detail stands out the most.

Ana F.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

2 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very conscience throughout the process.

He was efficient, and he kept me updated. He customized a valve for me that could not be found at the store.

John A.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

3 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He really cares about your house needs.

I would say it is the rust

Liz K.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

4 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable and very good.

Tell him, thank you.

Ian W.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

5 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think he definitely did everything he said he would. He had my best interest in mind and did a great job.

The whole experience, I think pointing one thing out says there were some things that were negative, which wasnt the case.

Patty D.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

6 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He saved my neck because he was able to catch a mistake on my windows that someone else had made and did not catch. He was able to save me a restocking fee and all the inconvenience.

He is very direct, on time, conscientious, and he gets you the bill when he is supposed to. He is just a pure joy to work with and he cleans up his mess.

Linda P.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

7 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was super courteous, he answered all of my questions, and he called me right back when he didn't have the answers. He would get all of the information needed and call me back immediately.

I never felt that he was lacking on quality. He did what he said he was going to do. He is also very flexible. If we found a better price, he explained it to us and broke down all of the cost for us. His guys are very nice and easy to work with.

Karen J.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

8 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was the only contractor that I have ever done business with that does exactly what he says he is going to do and does it well.

I would say that he is the only contractor that does exactly what he says he is going to do. We have been through several contractors and had nothing but problems with them. Matthew was perfect. I cannot articulate it into proper words concerning the way that I feel about the great work that he has done.

Corrine L.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

9 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Matthew Johnson was very prompt and personable. His work was also very good and I would recommend him to others.

I liked that he was personable and that the work was very good. I was very happy with him.

Rick

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

10 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that he is very honest in his business dealings and is very easy to deal with.

I liked how responsive, informative, and experienced Matthew Johnson was. I also liked the quality of the work. When you're good, you're good, and he is.

Maxine M.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

11 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that, if you use Matthew Johnson, there will be no more horror stories in your life. He's very punctual, his estimate is always the real price, and he doesn't come up with add-ons later.

We liked that there was always someone here to do the work every day once the job started, unless he had given me a heads-up that they were waiting for the building inspector, or something unavoidable like that. We were so satisfied that we called him back to do a second job for us.

David D.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

12 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred many others to him. First of all, he's responsive and if you have an issue, you can reach him quickly and he responds quickly. This is not always the case with contractors. We didn't have any issues, but if there are any, he is always willing to resolve them. He is there when he says he will be. He is punctual and reliable. He is particularly good with projects in Belmont because he knows the rules and the guys in the permit department. He can also get the permit for you if you want. He is just particularly good in the Belmont area because he does so much work there that they know him and the process runs smoother when he's involved.

Overall, I'd say the quality of the work. That's the most important thing and everything was done really well. Once you build a relationship with him, you can see he's not just about the money involved.

Doug H.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

13 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's reliable and his contracts are very complete with no hidden costs.

I can call him and talk to him. He calls back right away. When he subs anything out, if we have any questions, he will address it that day and even stop their work until we are all in agreement. He listened to our needs.

Jocelyn T.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

14 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very knowledgeable and definitely knows what he's talking about. He stands behind his work.

I liked his communication. He was always good about keeping us updated. At the end of each day, he sent us an e-mail that covered what the progress was and what he had done that day.

Merrill H.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

15 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does what he says he will do, and he comes in at the price he quotes.

I've used him several times already. He does what he says he will do in the time he says he will do it.

Mrs. A.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

16 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's trustworthy, he has high attention to detail, and he is dedicated to making it right. He is also a good listener.

Trustworthiness, it's hard to find a contractor you can trust. He's definitely someone you can trust.

Carmen K.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

17 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very conscientious, very careful, likes what he does, and is good at it.

He's not afraid to give you a quote even if he knows it's high. He'll explain why it's high. I look up Diamond Certified contractors and plumbers, etc.

Ana F.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

18 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very patient with his customers. We were difficult at times, but he listened to our reasons and answered all our questions. He does good quality work.

He makes himself available when needed. He does everything I need.

Sandra J.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

19 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is dependable. He does good work and his subcontractors have given him high praise. I could rely on him.

It is fantastic. He is dependable and always got done what he said he would. The work is beautiful.

John A.

VERIFIED Matthew W. Johnson, General Contractor CUSTOMER

20 of 71

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is extremely trustworthy, responsive, professional, and he does what he says he is going to do. He doesn't stop until it is right.

He has done so many things to our house. He practically rebuilt the house over a period of many years. He gave us a new roof, patio, and laundry room. He has done many things, and he is the only person I trust.

Read All 71 Survey Responses at Ratings View