Diamond Certified Company Report

Harkey Construction, Inc.

Diamond Certified Company Report

Harkey Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 177 VERIFIED CUSTOMERS i

Kenneth S.

VERIFIED Harkey Construction, Inc. CUSTOMER

1 of 177

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made building a house fun. We're as pleased as we could be with the work that they did.

I really liked the quality of work. Everything they did works.

Kevin M.

VERIFIED Harkey Construction, Inc. CUSTOMER

2 of 177

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them again. They did a really good job and got the work done when they said they would.

They were friendly and got the job done on time.

Susan S.

VERIFIED Harkey Construction, Inc. CUSTOMER

3 of 177

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt that they were people of integrity. They did what they said they were going to do, they were careful with their assessment, and their execution was flawless.

They got the job done the way I wanted it. They did what I needed to have done.

Read All 177 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Jeff and Lori Harkey are owners of Harkey Construction, Inc.

Harkey Construction, Inc. is a general building and remodeling contractor that has been serving North Bay clients for 30 years. The company recently won the Best Builder, Gold Medal award in NorthBay biz magazine’s annual readers’ poll three years in a row. Its portfolio of projects for residential and commercial work includes ground-up construction (all rough and finish carpentry is self-performed), whole house remodeling, additions, kitchens, historic renovations, tenant improvements, winery upgrades, and more. Owners Jeff and Lori Harkey say their customers consistently confirm Harkey Construction’s status as a high-quality, trustworthy builder.

Harkey Construction provides clear, detailed, computer-generated estimates and schedules, which have proven to ensure project budgets and goals are met. The project manager works closely with each client throughout their entire project, from estimating and planning to the final move-in.

Mr. and Mrs. Harkey take great pride in Harkey Construction’s reputation within its community. “We treasure our lifelong roots in the North Bay,” says Mrs. Harkey. “We know the community and the community knows us. Our reputation is only as good as our last job. We continually strive for excellence in everything we do.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Harkey Construction, Inc.

COMPANY CONTACT
Service AREA

the North Bay

SERVICES PERFORMED

General Building Contractor
Custom Homes
Commercial
Remodel
New Construction

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Harkey Construction, Inc.

Harkey Construction built this new custom home.

Company Profile

Harkey Construction, Inc. is a general building and remodeling contractor that has been serving North Bay clients for 30 years. The company recently won the Best Builder, Gold Medal award in NorthBay biz magazine’s annual readers’ poll three years in a row. Its portfolio of projects for residential and commercial work includes ground-up construction (all rough and finish carpentry is self-performed), whole house remodeling, additions, kitchens, historic renovations, tenant improvements, winery upgrades, and more. Owners Jeff and Lori Harkey say their customers consistently confirm Harkey Construction’s status as a high-quality, trustworthy builder.

Harkey Construction provides clear, detailed, computer-generated estimates and schedules, which have proven to ensure project budgets and goals are met. The project manager works closely with each client throughout their entire project, from estimating and planning to the final move-in.

Mr. and Mrs. Harkey take great pride in Harkey Construction’s reputation within its community. “We treasure our lifelong roots in the North Bay,” says Mrs. Harkey. “We know the community and the community knows us. Our reputation is only as good as our last job. We continually strive for excellence in everything we do.”

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Company Philosophy

“We’ve developed a solid reputation for quality workmanship and trustworthiness, and our pledge to quality and integrity is shared by everyone in our organization. We understand that quality and integrity ensure long-term client relationships and our business success. We have built and will continue to build our reputation on these principles.”

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Comparative Summary

The best possible working relationship between a builder and a homeowner, says Jeff Harkey of Harkey Construction, is when both parties are accountable to each other.

This concept led Mr. Harkey to create a highly-detailed computer model for job scheduling that covers every important date and milestone for a project. Using computer-based bar graphs, the timelines clearly lay out obligations and expectations for both parties–when certain projects will begin and end, when items need to be ordered, which party bears which responsibilities, etc.

Having a full schedule delineated so meticulously in advance “impresses the owner every time,” says Mr. Harkey. It obligates the builder and homeowner to each other, keeping the job on track and preventing any surprises. It makes estimates far more detailed and understandable. And, perhaps most important, it helps build the mutual communication and trust that are the foundation of every successful business partnership, he says.

Run by Mr. Harkey and his wife, Lori, Harkey Construction has served commercial and residential markets throughout Northern California since 1991. The company has built a reputation for quality workmanship by focusing on integrity, details and accuracy, customer satisfaction and personal relationships.

The Harkeys pride themselves on being good listeners who don’t see every project as “cut and dry.” They make and hear suggestions, adapting to the individual requirements of each job and homeowner. Their superior construction management skills are evident from the first step of planning to site clean-up, says Mr. Harkey, helping ensure every project is a success they and the homeowner can be proud of.

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SELECTED PHOTOS FROM Harkey Construction, Inc.

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COMPANY WEBSITE
http://www.harkeyconstruction.com
Diamond Certified RATINGS ON Harkey Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 177 VERIFIED CUSTOMERS i

Kenneth S.

VERIFIED Harkey Construction, Inc. CUSTOMER

1 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They made building a house fun. We're as pleased as we could be with the work that they did.

I really liked the quality of work. Everything they did works.

Kevin M.

VERIFIED Harkey Construction, Inc. CUSTOMER

2 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I would hire them again. They did a really good job and got the work done when they said they would.

They were friendly and got the job done on time.

Susan S.

VERIFIED Harkey Construction, Inc. CUSTOMER

3 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I felt that they were people of integrity. They did what they said they were going to do, they were careful with their assessment, and their execution was flawless.

They got the job done the way I wanted it. They did what I needed to have done.

Sebastian W.

VERIFIED Harkey Construction, Inc. CUSTOMER

4 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

The quality of their work is exceptional. They held our hands throughout the process and educated us on everything that we needed to know.

That combination of being very professional and walking us through each and every step, plus, knowing that the final product was clearly of the highest quality, which is not common

Jim A.

VERIFIED Harkey Construction, Inc. CUSTOMER

5 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

That they are an A1 company

They were dependable and got the job done well.

Maureen S.

VERIFIED Harkey Construction, Inc. CUSTOMER

6 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good. We've used them over the past ten years, on and off. They are very reliable and always do good, clean, and well done job.

Their employees seem to stay with them for a long time and that is comforting to see the same people. Plus, it is helpful, because they already know the house when they come back.

Kirk V.

VERIFIED Harkey Construction, Inc. CUSTOMER

7 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

On a scale of 1 to 10, I'd give them a 25. They were great. Our house burned down in the fires and they came in and got right to work. We have heard all kinds of terrible stories from others in the same situation as us, where they went with a different company, and just had an awful time. We felt very, very lucky to have found Harkey Construction. I cannot think of even one problem that we had with them. They not only had a very competitive bid compared to the other companies, but they got right on the job to get it done. When they completed the job, it was totally done. There were no after-the-fact things that they had to come back to take care of. Before using Harkey, on other house builds, there were always some things after the job that was supposed to be completed that needed to get taken care of. Those types of things always seemed to take a while to get around to. So, I appreciated that Harkey made sure there were no problems and really did their job.

That not only were they fair on pricing and to work with, they also did a complete job and were pleasant to work with. Sometimes, you have those first two qualities but to also have it end up being pleasant is special, at least to me.

Lori D.

VERIFIED Harkey Construction, Inc. CUSTOMER

8 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They are an excellent company. They do good work and we would use them again in the future.

Their work is excellent, their customer service is good, their follow-up is excellent, and they are a local company.

Janis P.

VERIFIED Harkey Construction, Inc. CUSTOMER

9 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

Their quality is the best and they really fine-tune everything, so that it turns out awesome. I haven't had to call them back for any of the construction details.

When I needed help back when the house was first being built, I could always call them and they would respond right away with the project manager to make sure I was taken care of. Their response is always fairly instant and they always do a good job.

Mary B.

VERIFIED Harkey Construction, Inc. CUSTOMER

10 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

We have been using them for about 20 years now. They are reliable and reasonably priced.

This may sound weird, but, I feel that because I am a woman, a lot of time contractors may feel like they need to speak with the man of the house or that my opinion doesn't hold as much weight as the man of the house. But with Harkey Construction, I do feel that they care and that my opinions do matter to them.

Mary K.

VERIFIED Harkey Construction, Inc. CUSTOMER

11 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good, highly qualified, and you can trust them.

They are just an excellent company to work with.

Jim C.

VERIFIED Harkey Construction, Inc. CUSTOMER

12 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I would absolutely guarantee them.

I have been subcontracting for them for 20 years. I like working with people I know, also their integrity.

Phillip S.

VERIFIED Harkey Construction, Inc. CUSTOMER

13 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and do very high-end work.

I would say their integrity

Lisa W.

VERIFIED Harkey Construction, Inc. CUSTOMER

14 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They were extremely honest and did a really good job. They are great to work with.

The project manager, Loni Carpenter

Jan T.

VERIFIED Harkey Construction, Inc. CUSTOMER

15 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred them to a few people.

The quality of the work and the communication with Travis the project manager

Charles S.

VERIFIED Harkey Construction, Inc. CUSTOMER

16 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

They're good people and we enjoy working with them.

They're very knowledgeable, experienced, and helpful.

Maureen S.

VERIFIED Harkey Construction, Inc. CUSTOMER

17 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I'd say they're extremely reliable, when they say they're going to turn up they turn up, people are very well versed in the jobs they're supposed to be doing, and they're very good at coordinating with other contractors.

Their friendliness and efficiency

Susan S.

VERIFIED Harkey Construction, Inc. CUSTOMER

18 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I found them respectful, willing to communicate, easy to work with, they listened well, and wanted to do the job in a quality way and they did.

I found them respectful, willing to communicate, easy to work with, they listened well, and wanted to do the job in a quality way and they did.

Douglas G.

VERIFIED Harkey Construction, Inc. CUSTOMER

19 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional and thorough

They were personable, they responded quickly when I had queries about the job, and basically they were very responsive whenever I needed to talk to them.

Jim A.

VERIFIED Harkey Construction, Inc. CUSTOMER

20 of 177

Quality 10
10
Loyalty Yes
CRITIQUE

I have told many friends that they are excellent.

They're friendly, courteous, knowledgeable, and caring. I think they're great.

Read All 177 Survey Responses at Ratings View

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