COMPANY REPORT NAVIGATION
Diamond Certified Company Report

CertaPro Painters of the Peninsula & South Bay

Diamond Certified Company Report

CertaPro Painters of the Peninsula & South Bay

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 244 VERIFIED CUSTOMERS i

Mary M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

1 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very organized and they have a head of the team who takes responsibility and consults with the person who's buying the service which is very helpful. You know you're speaking with the leader.

They did what they said they were going to do.

Justine N.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

2 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they gave me a lot of information before hand, and their prices were reasonable.

It was actually the fella who came and talked to me about the paint job, was very professional. He gave me a lot of information and made me feel comfortable going with the company.

Herbert C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

3 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended them to other friends.

I thought they performed as they said they would and their price was good.

Read All 244 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

CertaPro Painters of the Peninsula & South Bay is a full-service painting contractor that serves residential and commercial clients in an area that stretches throughout the entire Peninsula, from Daly City to Atherton. The company offers a wide range of interior and exterior painting services, including full preparation and priming, power washing, staining and varnish application, and more. It can also provide color consultation services.

Owners Steve and Norie Bonbright spent years in the high-tech industry before turning their attention to painting. Mr. Bonbright says they saw a local need for a more customer-oriented painting business—one that could provide reliable service, focused management, and safe, dependable crews. "We run our business with a singular focus: to build lasting relationships with our customers."

CertaPro Painters of the Peninsula & South Bay stresses the importance of communication between its crews and clients. "At the end of each work day, we'll update the customer about the job's progress and address any concerns they may have," says Mr. Bonbright. "We'll fix anything that isn't to their total satisfaction."

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CertaPro Painters of the Peninsula & South Bay

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

Residential & Commercial
Exterior & Interior
Free Color Consultations & Estimates

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

  • Kelly-Moore Paints

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CertaPro Painters of the Peninsula & South Bay

A recent painting project by CertaPro Painters of the Peninsula & South Bay

Company Profile

CertaPro Painters of the Peninsula & South Bay is a full-service painting contractor that serves residential and commercial clients in an area that stretches throughout the entire Peninsula, from Daly City to Atherton. The company offers a wide range of interior and exterior painting services, including full preparation and priming, power washing, staining and varnish application, and more. It can also provide color consultation services.

Owners Steve and Norie Bonbright spent years in the high-tech industry before turning their attention to painting. Mr. Bonbright says they saw a local need for a more customer-oriented painting business—one that could provide reliable service, focused management, and safe, dependable crews. "We run our business with a singular focus: to build lasting relationships with our customers."

CertaPro Painters of the Peninsula & South Bay stresses the importance of communication between its crews and clients. "At the end of each work day, we'll update the customer about the job's progress and address any concerns they may have," says Mr. Bonbright. "We'll fix anything that isn't to their total satisfaction."

Read moreRead Less
Company Philosophy

"We're able to consistently provide exceptional customer service and quality results because of our inspired, motivated and happy employees. We communicate clearly with them, and we expect them to do the same for our clients. We want to be judged not only by the quality of our work, but also by our customers' overall experiences throughout the painting process."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For CertaPro Painters of the Peninsula & South Bay, the key to achieving and maintaining high levels of customer satisfaction is combining quality work and top-notch products to provide a positive experience for every client. “Like any trade business, we live off our reputation, so the feedback from our customers is far more important than any marketing strategy,” says co-owner Steve Bonbright. “That’s why it’s so important for us to provide not only quality workmanship, but enjoyable customer experiences as well.”

CertaPro Painters of the Peninsula & South Bay has been providing complete painting services for residential and commercial clients throughout San Mateo County and beyond since 2006. In addition to its interior and exterior painting capabilities, the company offers power washing, staining and varnish application, free one-hour consultations with its in-house interior designers, light carpentry and more.

Unlike less experienced painting contractors that take the same approach on every project, CertaPro Painters of the Peninsula & South Bay offers highly personalized services that are designed to address each customer’s specific needs. “We not only help our clients choose the right colors for the interiors and exteriors of their homes, we also help them choose the right primers to suit the climates in which they live,” explains Mr. Bonbright. “There are more than 50 kinds of primer that can go onto a house, so we make sure our employees are properly trained to identify the right product for each situation.”

To further differentiate itself from its competition, CertaPro Painters of the Peninsula & South Bay has literally made safety, quality and integrity fundamental parts of its business model by implementing an in-house employee certification program called SQI. “Essentially, we train our employees to include safety, quality and integrity in everything they do,” says Mr. Bonbright. “These attributes aren’t just part of a marketing strategy–they’re essential to our success.”

Read moreRead Less
Industry Info

Choosing the right type of primer is a crucial part of any painting project. Applying a coat of primer may seem like a routine step in the painting process, but it’s actually one of the most important and complex aspects involved. There are more than 50 different types of primers available on the market, and each is geared toward a particular kind of material or environmental condition, so it’s important to understand which will be best for your situation before making a decision. Here are a few examples of materials and situations that require specific primers:

Stucco
Previously painted stucco doesn’t provide much in the way of absorption, so it’s important to choose a product that will hang on to the stucco effectively. The preferred product in this situation is masonry primer, which doesn’t require a lot of absorption in order to bind to a surface. Chalk abatement is another good characteristic to look for in a stucco primer—stucco walls become chalky over time, and stucco primers are designed to re-emulsify that chalk, pull it back into the substrate and provide a solid surface on which to paint.

Wood
Unlike stucco, wood requires a primer that will absorb easily and penetrate deeply.

Stained walls
Choose a primer that’s specifically designed to hide water stains or stains left by mold that has previously been removed. These products will also ensure the stains don’t come through the wall once it’s repainted.

Galvanized metal
Using the wrong primer on galvanized metal (especially anything oil-based) will result in a chemical reaction called “saponification,” in which a film builds up between the surface and the paint and, within a year or two, causes the paint to peel off in large strips.
If you’re unsure about the type of primer to use for your painting project, consult a local painting contractor or paint supplier to get more information before moving forward.

Read moreRead Less
Frequently Asked Questions

Q: How long will my paint job last?

A: Paint applied to a wood surface will typically last seven to 10 years, while paint applied to a stucco substrate should last 15 years.

Q: Are your crewmembers employees or subcontractors?

A: Everyone who works here is an employee of our company—we’ve never used subcontractors and we never will. Our painters are experienced, knowledgeable and properly trained to identify the right paint product for each situation.

Q: Will you move furniture during my interior painting project?

A: Yes, we’ll move all furniture to the center of the room and cover it with tarps for protection. We’ll also cover the floors with rosin paper (a thick butcher paper that’s taped down to ensure total protection), cover all light fixtures and remove the switch plates in each room. You should never expect to find paint on anything but the surfaces we’re painting.

Q: What is elastomeric paint?

A: Elastomeric paint is a water intrusion product that’s primarily used on stucco and other masonry substrates. It represents an efficient and aesthetically pleasing option if your stucco has a lot of hairline cracks in it. After application, the paint expands up to one-sixteenth of an inch, which virtually erases the cracks and seals and makes the exterior watertight.

Q: Is elastomeric paint a good option for my house?

A: Elastomeric paint can be a great option in the right situation, but it’s more expensive to apply than most paint materials, so make sure you consult with a painting contractor before making a final decision. It covers about 120 square feet per gallon, whereas regular paint covers about 350 square feet per gallon, so if you apply it correctly, you’ll use almost three times as much as regular paint.

Q: Should I paint the exterior of my house during the winter?

A: That depends on a variety of factors. If the moisture level of wood substrates is below 12 percent in the winter (which is actually quite common in California), it’s safe to paint the outside of your house. Temperature is also an issue to consider. Sometimes during the heat of summer, the substrate will actually be too hot to paint because the paint dries faster than it absorbs. In that case, winter is the best time to paint your house. In fact, if you live in a coastal region like Pacifica or Daly City, it’s actually preferable to paint during the winter because there’s less chance of fog coming in and getting moisture in or behind the paint.

Read moreRead Less

SELECTED PHOTOS FROM CertaPro Painters of the Peninsula & South Bay

View Comments
Shares
CertaPro Painters of the Peninsula & South Bay WEBSITE AND EXTERNAL FEED
  • CertaPro Painters of the Peninsula & South Bay SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON CertaPro Painters of the Peninsula & South Bay
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 244 VERIFIED CUSTOMERS i
CertaPro Painters of the Peninsula & South Bay : Average 8.9 out of 10 based on 244 unique customer surveys of customer satisfaction.

Mary M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

1 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very organized and they have a head of the team who takes responsibility and consults with the person who's buying the service which is very helpful. You know you're speaking with the leader.

They did what they said they were going to do.

Herbert C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

2 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended them to other friends.

I thought they performed as they said they would and their price was good.

Michael Z.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

3 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd hire them.

They were on time, they were professional, they cleaned up after themselves everyday before they left, and they got the job done as it was intended to be done.

Justine N.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

4 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they gave me a lot of information before hand, and their prices were reasonable.

It was actually the fella who came and talked to me about the paint job, was very professional. He gave me a lot of information and made me feel comfortable going with the company.

Frank R.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

5 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Always tell them to use them.

I like the guy who came out and did the estimate.

Chuck C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

6 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very effective and they got things done. I give them a concept and they make it happen.

Their ability to execute, I was just so very happy with them. I've used them 2 or 3 times and I think they do a great job.

Edwin J.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

7 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job, it was quick service, they cleaned up when they were finished, and it only took two days.

The quick service, and when I called up they made sure they came over right away.

Nancy M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

8 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did a good job, they were on time, and they cleaned up well.

I don't know it was a good price for good work.

Russ B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

9 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a good company. They come on time, they do the work right and it's pretty good work, and the prices are reasonable.

The best part of it is, the work is done on time and done right so I don't have to worry about it.

Linda F.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

10 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and they did it on time. At the end, there was one little thing that the painters didn't know about that I added onto the contract, but didn't ask any questions. They just got their stuff together and did it. I was impressed with that. I'm in a townhouse and they didn't seem ready for the height but they got extra ladders and stuff and worked really hard to get the job done.

The paint quality and the colors look great. I'm in an HOA, so I have color restrictions, but they did a great job on the color and the quality. That was excellent.

Janelle R.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

11 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell them to definitely get an estimate because they're really good.

I liked the interaction I had with the original salesperson who did the estimate and the painters and the color girl were good.

Jolice S.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

12 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say, use them.

The professionalism

Sara M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

13 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and they get the job done well.

They're professional and they get the job done well.

Robert B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

14 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

It was the consultation in the front end and the execution at the end.

Luba B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

15 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very positive experience. They always show up on time and they're reasonable priced.

I guess the quality of work.

Dan B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

16 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time.

They're clean, they did the job, and they got out.

Don P.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

17 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them it's a very fast and efficient way to get your house painted quickly.

The price was very nominal and the quality was good.

Dave B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

18 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality, fast service, and the job was done really well.

The overall quality

Douglas N.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

19 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a great experience and I'd certainly use them again.

They're very professional. The guy that came over to give us the bid and the crew they brought to do the work, they were courteous and didn't waste time. It was an excellent experience.

Frank P.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

20 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the quality of work was good, they were timely, and I was happy with everything.

The people they sent out were efficient, they did the work well, and I was happy with the work.

Read All 244 Survey Responses at Ratings View