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Diamond Certified Company Report

CertaPro Painters of the Peninsula & South Bay

Diamond Certified Company Report

CertaPro Painters of the Peninsula & South Bay

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 269 VERIFIED CUSTOMERS i

Mary M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

1 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very organized and they have a head of the team who takes responsibility and consults with the person who's buying the service which is very helpful. You know you're speaking with the leader.

They did what they said they were going to do.

Justine N.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

2 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they gave me a lot of information before hand, and their prices were reasonable.

It was actually the fella who came and talked to me about the paint job, was very professional. He gave me a lot of information and made me feel comfortable going with the company.

Herbert C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

3 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended them to other friends.

I thought they performed as they said they would and their price was good.

Read All 269 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

CertaPro Painters of the Peninsula & South Bay is a full-service painting contractor that serves residential and commercial clients in an area that stretches throughout the entire Peninsula, from Daly City to San Jose. The company offers a wide range of interior and exterior painting services, including full preparation and priming, power washing, staining and varnish application, and more. It can also provide color consultation services.

Owners Steve and Norie Bonbright spent years in the high-tech industry before turning their attention to painting. Mr. Bonbright says they saw a local need for a more customer-oriented painting business—one that could provide reliable service, focused management, and safe, dependable crews. “We run our business with a singular focus: to build lasting relationships with our customers.”

CertaPro Painters of the Peninsula & South Bay stresses the importance of communication between its crews and clients. “At the end of each work day, we’ll update the customer about the job’s progress and address any concerns they may have,” says Mr. Bonbright. “We’ll fix anything that isn’t to their total satisfaction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CertaPro Painters of the Peninsula & South Bay

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

Residential & Commercial
Exterior & Interior
Free Color Consultations & Estimates

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

  • Kelly-Moore Paints

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CertaPro Painters of the Peninsula & South Bay

A recent painting project by CertaPro Painters of the Peninsula & South Bay

Company Profile

CertaPro Painters of the Peninsula & South Bay is a full-service painting contractor that serves residential and commercial clients in an area that stretches throughout the entire Peninsula, from Daly City to San Jose. The company offers a wide range of interior and exterior painting services, including full preparation and priming, power washing, staining and varnish application, and more. It can also provide color consultation services.

Owners Steve and Norie Bonbright spent years in the high-tech industry before turning their attention to painting. Mr. Bonbright says they saw a local need for a more customer-oriented painting business—one that could provide reliable service, focused management, and safe, dependable crews. “We run our business with a singular focus: to build lasting relationships with our customers.”

CertaPro Painters of the Peninsula & South Bay stresses the importance of communication between its crews and clients. “At the end of each work day, we’ll update the customer about the job’s progress and address any concerns they may have,” says Mr. Bonbright. “We’ll fix anything that isn’t to their total satisfaction.”

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Company Philosophy

“We’re able to consistently provide exceptional customer service and quality results because of our inspired, motivated, and happy employees. We communicate clearly with them, and we expect them to do the same for our clients. We want to be judged not only by the quality of our work, but also by our customers’ overall experiences throughout the painting process.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For CertaPro Painters of the Peninsula & South Bay, the key to achieving and maintaining high levels of customer satisfaction is combining quality work and top-notch products to provide a positive experience for every client. “Like any trade business, we live off our reputation, so the feedback from our customers is far more important than any marketing strategy,” says co-owner Steve Bonbright. “That’s why it’s so important for us to provide not only quality workmanship, but enjoyable customer experiences as well.”

CertaPro Painters of the Peninsula & South Bay has been providing complete painting services for residential and commercial clients throughout San Mateo County and beyond since 2006. In addition to its interior and exterior painting capabilities, the company offers power washing, staining and varnish application, free one-hour consultations with its in-house interior designers, light carpentry and more.

Unlike less experienced painting contractors that take the same approach on every project, CertaPro Painters of the Peninsula & South Bay offers highly personalized services that are designed to address each customer’s specific needs. “We not only help our clients choose the right colors for the interiors and exteriors of their homes, we also help them choose the right primers to suit the climates in which they live,” explains Mr. Bonbright. “There are more than 50 kinds of primer that can go onto a house, so we make sure our employees are properly trained to identify the right product for each situation.”

To further differentiate itself from its competition, CertaPro Painters of the Peninsula & South Bay has literally made safety, quality and integrity fundamental parts of its business model by implementing an in-house employee certification program called SQI. “Essentially, we train our employees to include safety, quality and integrity in everything they do,” says Mr. Bonbright. “These attributes aren’t just part of a marketing strategy–they’re essential to our success.”

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Industry Info

Choosing the right type of primer is a crucial part of any painting project. Applying a coat of primer may seem like a routine step in the painting process, but it’s actually one of the most important and complex aspects involved. There are more than 50 different types of primers available on the market, and each is geared toward a particular kind of material or environmental condition, so it’s important to understand which will be best for your situation before making a decision. Here are a few examples of materials and situations that require specific primers:

Stucco
Previously painted stucco doesn’t provide much in the way of absorption, so it’s important to choose a product that will hang on to the stucco effectively. The preferred product in this situation is masonry primer, which doesn’t require a lot of absorption in order to bind to a surface. Chalk abatement is another good characteristic to look for in a stucco primer—stucco walls become chalky over time, and stucco primers are designed to re-emulsify that chalk, pull it back into the substrate and provide a solid surface on which to paint.

Wood
Unlike stucco, wood requires a primer that will absorb easily and penetrate deeply.

Stained walls
Choose a primer that’s specifically designed to hide water stains or stains left by mold that has previously been removed. These products will also ensure the stains don’t come through the wall once it’s repainted.

Galvanized metal
Using the wrong primer on galvanized metal (especially anything oil-based) will result in a chemical reaction called “saponification,” in which a film builds up between the surface and the paint and, within a year or two, causes the paint to peel off in large strips.
If you’re unsure about the type of primer to use for your painting project, consult a local painting contractor or paint supplier to get more information before moving forward.

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Frequently Asked Questions

Q: How long will my paint job last?

A: Paint applied to a wood surface will typically last seven to 10 years, while paint applied to a stucco substrate should last 15 years.

Q: Are your crewmembers employees or subcontractors?

A: Everyone who works here is an employee of our company—we’ve never used subcontractors and we never will. Our painters are experienced, knowledgeable and properly trained to identify the right paint product for each situation.

Q: Will you move furniture during my interior painting project?

A: Yes, we’ll move all furniture to the center of the room and cover it with tarps for protection. We’ll also cover the floors with rosin paper (a thick butcher paper that’s taped down to ensure total protection), cover all light fixtures and remove the switch plates in each room. You should never expect to find paint on anything but the surfaces we’re painting.

Q: What is elastomeric paint?

A: Elastomeric paint is a water intrusion product that’s primarily used on stucco and other masonry substrates. It represents an efficient and aesthetically pleasing option if your stucco has a lot of hairline cracks in it. After application, the paint expands up to one-sixteenth of an inch, which virtually erases the cracks and seals and makes the exterior watertight.

Q: Is elastomeric paint a good option for my house?

A: Elastomeric paint can be a great option in the right situation, but it’s more expensive to apply than most paint materials, so make sure you consult with a painting contractor before making a final decision. It covers about 120 square feet per gallon, whereas regular paint covers about 350 square feet per gallon, so if you apply it correctly, you’ll use almost three times as much as regular paint.

Q: Should I paint the exterior of my house during the winter?

A: That depends on a variety of factors. If the moisture level of wood substrates is below 12 percent in the winter (which is actually quite common in California), it’s safe to paint the outside of your house. Temperature is also an issue to consider. Sometimes during the heat of summer, the substrate will actually be too hot to paint because the paint dries faster than it absorbs. In that case, winter is the best time to paint your house. In fact, if you live in a coastal region like Pacifica or Daly City, it’s actually preferable to paint during the winter because there’s less chance of fog coming in and getting moisture in or behind the paint.

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SELECTED PHOTOS FROM CertaPro Painters of the Peninsula & South Bay

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dan Ford

Expert CONTRIBUTOR PROFILE
  • Dan Ford is co-owner of CertaPro Painters of the Peninsula & South Bay, a Diamond Certified company since 2005. He can be reached at (408) 868-8987 or by email.

Dan Ford: Adding a New Coat

By James Florence, Diamond Certified Resource Reporter

FOSTER CITY – Dan Ford has been a member of the Silicon Valley community for many years, but before he was painting local homes and commercial properties, he was immersed in an industry more closely associated with the region’s namesake. “I was in software sales for 13 years and actually rose to the rank of senior account manager at IBM,” he recounts. “One day I just decided I didn’t want to do it anymore, and that I wanted to work for myself instead.”

Rather than start from scratch in an entirely new industry, Dan decided to fall back on one with which he had previous experience: painting. “It may sound like a radical change, but for me it was a very synergistic transition,” he says. “I worked in the painting business during my college years, so I was familiar with the trade, but I also learned a lot about customer service in my sales career.” In 2004, Dan founded CertaPro Painters of Silicon Valley; in 2018, his company merged with CertaPro Painters of the Peninsula to form CertaPro Painters of the Peninsula & South Bay.

When asked his favorite part of his job, Dan says it’s interacting with customers. “I spend a lot of time meeting with potential clients, which is something I really enjoy. Some people are surprised to be meeting directly with the company owner rather than a sales representative, but it’s an approach that enables me to form relationships with my clients from the get-go.”

Originally from St. Louis, Missouri, Dan first came to the Bay Area on a trip to visit his brother, and he liked it so much that he never left. Twenty-one years later, he continues to appreciate the many benefits of living and working in Northern California. “People complain about how expensive it is to live and do business here, but there are two sides to the coin,” he says. “There are definitely a lot of expenses, but there are also a lot of opportunities in the Bay Area that aren’t available elsewhere.”

When he’s not working, Dan can often be found enjoying the outdoors with his wife, Anamaria, and their three-year-old daughter, Gabriella. “We like to take advantage of the many outdoor opportunities this area affords, whether going for hikes or mountain biking,” he says.

In his career, Dan says the key to success lies in building a good reputation. “At the end of the day, the ability to grow your business within the community you serve is built around one thing: your reputation. There are numerous aspects that go into building your reputation, starting with how you treat your clients and extending to the quality of workmanship you provide.”

When asked the first thing he’d do if he could retire tomorrow, Dan says he’d invest more time into his family and his community. “In addition to being more involved at my daughter’s school, I’d want to do some volunteer work in the area. Like most people, my schedule is spread pretty thin, but if I had more free time, I’d put some of it toward doing things that benefit others.”

Ask Me Anything!

Q: Do you have a favorite sports team?
A: Over the years, I’ve become a fan of the San Francisco Giants, but as a St. Louis native, I’ll always root for the Cardinals first and foremost.

Q: What’s your favorite local brewery?
A: Anderson Valley Brewing Company.

Q: What’s your favorite snack?
A: Girl Scout Cookies.

Q: What Seinfeld character do you identify with most?
A: George. I’ve always had a quirky personality, and even though my case isn’t nearly as extreme as his, I think it’s fair to say I have a little Costanza in me. I mean, doesn’t everyone?

Q: What was your first concert?
A: The Who at Busch Stadium in St. Louis, 1985.

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Expert articles
  • Repairing Stucco with Elastomeric Products

    FOSTER CITY — A typical issue with stucco homes (which are common in the Bay Area) is the formation of exterior cracks. Over time, a stucco home’s exterior can develop hundreds of cracks, ranging from simple hairline fractures to large patches of missing stucco. These fractures aren’t just unsightly—if left unrepaired, they can act as water penetration points and cause problems like dry rot. For this reason, it’s important to take preventative measures by repairing any damaged stucco with an elastomeric product.

    The best way to repair minor stucco cracks is with elastomeric paint. This product is basically a thick finishing paint that contains twice the amount of resin found in more conventional products. When applied over a cracked stucco surface, the elastomeric paint penetrates and seals small cracks and hairline fractures, which neutralizes the threat of water penetration.

    While elastomeric paint can be effective in sealing up minor cracks, larger issues such as missing patches of stucco require a more substantial solution. To deal with these, use an elastomeric patching compound to fill in and seal them.

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Expert video tip
  • Video: Stucco Solutions

    Complete Video Transcription:

    FOSTER CITY — Host, Sarah Rutan: If you’re planning on repainting your stucco home, you’ll want to be sure to seal any cracks on its surface. Today we’re in Foster City with Diamond Certified Expert Contributor, Dan Ford of CertaPro Painters of the Peninsula & South Bay to learn more.

    Diamond Certified Expert Contributor, Dan Ford: So a common problem in stucco homes and stucco substrates are of course, cracks. There are two types of cracks, you have hairline fractures and you have larger cracks where sometimes the actual stucco is missing. Either way, both are water penetration points and both are areas that need to be prepared correctly before your house is painted.

    The hairline fractures, the best solution is an elastomeric paint. Basically an elastomeric paint is a really thick spreading paint that can cover over a hairline fracture and seal that fracture up from water penetration points. The other type of fracture is a larger fracture, not a hairline but an actual fracture where stucco goes missing. A solution for dealing up that fracture is an elastomeric patching compound where its actually not a paint but you actually use a compound to fill in the crack and seal it up.

    So, if you have fractures in your stucco, the best solution is to use an elastomeric patching and/or paint compound to seal that fracture up from water penetration points and get your house prepared to be painted.

    Host, Sarah Rutan: To learn more from our local, top-rated companies, visit us at experts.diamondcertified.org.

     

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CertaPro Painters of the Peninsula & South Bay WEBSITE AND EXTERNAL FEED
  • CertaPro Painters of the Peninsula & South Bay SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON CertaPro Painters of the Peninsula & South Bay
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 269 VERIFIED CUSTOMERS i
CertaPro Painters of the Peninsula & South Bay : Average 8.8 out of 10 based on 269 unique customer surveys of customer satisfaction.

Mary M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

1 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very organized and they have a head of the team who takes responsibility and consults with the person who's buying the service which is very helpful. You know you're speaking with the leader.

They did what they said they were going to do.

Herbert C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

2 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended them to other friends.

I thought they performed as they said they would and their price was good.

Michael Z.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

3 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd hire them.

They were on time, they were professional, they cleaned up after themselves everyday before they left, and they got the job done as it was intended to be done.

Justine N.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

4 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they gave me a lot of information before hand, and their prices were reasonable.

It was actually the fella who came and talked to me about the paint job, was very professional. He gave me a lot of information and made me feel comfortable going with the company.

Courtney G.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

5 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and prompt.

They were able to get the work done really quickly, over the weekend in fact.

Susan J.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

6 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just very detail oriented and did a great job.

They had a very detailed estimate that explained everything that they were going to do.

Nancy K.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

7 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with them and they did a great job.

Nothing

Ken R.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

8 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

Forget hiring anyone else, hire CertaPro.

I would say that their clean up was exceptional.

Donna S.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

9 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good at their job and they are very clean.

They listen to what you want.

Jessica T.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

10 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are quick and efficient.

The pricing is competitive, great quality paint.

Suzanne W.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

11 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of work

It was all good.

Frank R.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

12 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

Always tell them to use them.

I like the guy who came out and did the estimate.

Chuck C.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

13 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very effective and they got things done. I give them a concept and they make it happen.

Their ability to execute, I was just so very happy with them. I've used them 2 or 3 times and I think they do a great job.

Edwin J.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

14 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job, it was quick service, they cleaned up when they were finished, and it only took two days.

The quick service, and when I called up they made sure they came over right away.

Nancy M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

15 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did a good job, they were on time, and they cleaned up well.

I don't know it was a good price for good work.

Russ B.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

16 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a good company. They come on time, they do the work right and it's pretty good work, and the prices are reasonable.

The best part of it is, the work is done on time and done right so I don't have to worry about it.

Linda F.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

17 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and they did it on time. At the end, there was one little thing that the painters didn't know about that I added onto the contract, but didn't ask any questions. They just got their stuff together and did it. I was impressed with that. I'm in a townhouse and they didn't seem ready for the height but they got extra ladders and stuff and worked really hard to get the job done.

The paint quality and the colors look great. I'm in an HOA, so I have color restrictions, but they did a great job on the color and the quality. That was excellent.

Janelle R.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

18 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell them to definitely get an estimate because they're really good.

I liked the interaction I had with the original salesperson who did the estimate and the painters and the color girl were good.

Jolice S.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

19 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say, use them.

The professionalism

Sara M.

VERIFIED CertaPro Painters of the Peninsula & South Bay CUSTOMER

20 of 269

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and they get the job done well.

They're professional and they get the job done well.

Read All 269 Survey Responses at Ratings View