Cappstone, Inc.

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Cappstone, Inc.
313 SURVEYS
15 CONSECUTIVE YEARS
SINCE JANUARY 2011
CERT 1709

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313
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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  • Survey Responses (reviews)
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
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Diamond Certified Company Report SUMMARY UPDATE December 2024

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Cappstone, Inc.

Rated Highest in Quality and Helpful Expertise for 15 Consecutive Years.

Quick Summary

  • Diamond Certified since 2011
  • Provides managed facility maintenance services for all types of facilities throughout the Bay Area
  • Certified Bay Area Green Business
  • HealthSafety Qualified (Follows the Just Ask / Will Mask best practices)

Top News Updated

SPECIAL EVENTS & PROMOTIONS

In November, Cappstone, Inc. attended the 2024 ISSA North America Trade Show in Las Vegas. The show brought together leading industry experts and highlighted the latest cleaning/maintenance products and innovations.

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COMPANY UPGRADES

Cappstone, Inc. recently revealed its brand-new logo, branding and slogan: “Unlimited potential. Endless possibilities.”

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Top Survey Responses

From a recent Diamond Certified Survey Response: “I would recommend them. I’m very satisfied with the work they’ve done. As far as I’m concerned, they’re an 11 out of 10.”

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From a recent Diamond Certified Survey Response: “They’re very reliable and they do what they say they’re going to do. They follow through and make my life easy. They have a good team of detail-oriented employees.”

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All-Star Employees

Cappstone, Inc. recently promoted Rudy Aguilar, Paloma Martinez and Salvador Menjivar to vice presidents.

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Cappstone, Inc.
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Cappstone, Inc.

Janitorial Services
|
Alameda  Contra Costa  Marin  Napa  San Francisco  San Mateo  Santa Clara  Sonoma Counties
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313 SURVEYS
15 CONSECUTIVE YEARS
SINCE JANUARY 2011
CERT 1709

Rated Highest in Quality & Helpful Expertise Performance Guaranteed

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  • Business Practices
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Diamond Certified Researched Articles on Cappstone, Inc.

researched article

Cappstone’s employees are friendly and professional.

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Cappstone, Inc. provides managed facility maintenance services for all types of facilities throughout the Bay Area. As a certified Bay Area Green Business, the company uses environmentally-friendly cleaning methods and products, including those certified by Green Seal. Cappstone also implements a variety of processes and protocols that ensure each facility’s environment is kept both clean and safe. Cappstone is dedicated to transparency and communication. “We take away our customers’ headaches when it comes to managing their facilities,” explains owner and Principal Nick Mettler. “We look at each client relationship as a true partnership, and that has been the key to our success. We have a system that has worked for 30-plus years.” Cappstone has a team of highly trained and responsive account managers who are assigned to every client. Each account manager is responsible for building and maintaining strong, long-lasting relationships with clients by meeting their expectations and the ever-changing needs of their facilities.

Nick Mettler, Owner & Principal-Cappstone, Inc.
Nick Mettler, Owner & Principal

Diamond Certified Researched Capabilities on Cappstone, Inc.

Service Area

serving area
San Francisco
Marin County
Sonoma County
Napa County
Contra Costa County
Alameda County
San Mateo County
Santa Clara County
Serving San Francisco, Marin, Sonoma, Napa, Contra Costa, Alameda, San Mateo and Santa Clara Counties

Main Services

Janitorial Services
  • Bathroom Cleaning
  • Building Maintenance
  • Green Cleaning
  • Janitorial Services
  • Kitchen Cleaning
  • Office Cleaning Services
  • Trash Removal
  • Window Cleaning

Additional Services

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Company Info

Hours
Mon
08:30 am - 05:00 pm
Tue
08:30 am - 05:00 pm
Wed
08:30 am - 05:00 pm
Thu
08:30 am - 05:00 pm
Fri
08:30 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Contact
Cappstone, Inc.

Capabilities Table

Company Name
Cappstone, Inc.
Managers
Nick Mettler, Owner & Principal,
Cori Chipman, CEO,
Michael Henriques, COO,
Charles Gough, President,
Allison Pacatte, Marketing Manager
Years in Industry
22 (Mr. Mettler)
# of Employees
16
License
JS-LR-1000681295
Memberships
Better Business Bureau (A+ Rating), ISSA - The Worldwide Cleaning Industry Association
Founded
1989
Payment Accepted
american express,
discover,
mastercard,
visa

Key Factors

Select Photos From Cappstone, Inc.

1 of 6Four people in business attire standing against a plain white background, smiling at the camera.
Cappstone's Executive Team has over 50 years of combined experience.
Picture of Cappstone's Executive Team has over 50 years of combined experience. - Cappstone, Inc.
Picture of President Charles Gough knows how to make any situation successful and is a go-to person on the industry's nuances. - Cappstone, Inc.
Picture of Paloma Martinez, VP - Cappstone, Inc.
Picture of COO Michael Henriques manages daily business operations, working closely with fellow executives to support the day-to-day activity of employees. Michael implements company strategies into daily operations to meet objectives. - Cappstone, Inc.
Picture of CEO Cori Chipman leads Cappstone's team by implementing new strategies and policies that work toward long-term business goals and shape the experience of the company's clients and employees. - Cappstone, Inc.
Picture of Cappstone offers electrostatic spray and disinfecting services for all commercial facility types. - Cappstone, Inc.

Diamond Certified Expert Contributor Advice & Tips

Cori Chipman is CEO of Cappstone, Inc., a Diamond Certified company. She can be reached at (415) 650-2446 or by email.

Cori Chipman is CEO of Cappstone, Inc., a Diamond Certified company. She can be reached at (415) 650-2446 or by email.

Cori Chipman: A Dynamic Career

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Cori Chipman never planned on getting a job in the janitorial industry, but after nearly a decade, she’s glad she did. “I doubt that I would have applied at a janitorial company if it weren’t for the 2008 recession,” she explains. “I was working in the hospitality industry in Hawaii and the recession hit us particularly hard. I ended up moving back to San Francisco, where I immediately began looking for wor...

Read Full Article - Cori Chipman: A Dynamic Career

Cappstone, Inc. Website and External Feeds

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Cappstone, Inc. Ratings and Survey Responses (reviews)

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Cappstone, Inc.
313 SURVEYS
  • 4.4
  • star image
  • star image
  • star image
  • star image
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15 CONSECUTIVE YEARS
SINCE JANUARY 2011
CERT 1709

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
Cappstone, Inc.

Based in San Francisco, CA

4.4 avg. star score from 313 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. Cappstone, Inc. scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.