Benjamin Franklin Plumbing 30

Benjamin Franklin Plumbing 30 provides plumbing services and repairs for residential clients throughout the Greater Bay Area. In addition to fixing drains, sinks, toilets, disposals and other household plumbing appliances, the company cleans sewers, maintains water heaters (including tankless and solar), repipes water delivery lines and more.

CEO John Rossi is a second-generation plumbing professional who began his career when he was 18 years old. He started his own business in 1995 with his brother, Patrick. After working on new construction and remodeling projects for five years, the brothers joined the Benjamin Franklin Plumbing franchise in 2001. In 2015, John Rossi, an employee since 2011, became general manager and eventually bought a portion of the business in 2019 with another fellow employee, Nick MacQuarrie. The brand name has since expanded to become part of a nationwide franchise organization owned by Authority Brands, but John Rossi still independently operates the company.

Benjamin Franklin Plumbing 30 offers a punctuality promise that refunds clients $5 for every minute its technicians arrive past scheduled start times (up to $300). “Being on time is very important for us,” says John Rossi. “It’s reflected in our motto: ‘If there’s any delay, it’s you we pay!’” The company’s plumbing professionals undergo extensive in-house training to keep updated on installation and repair techniques, and they’re all required to pass rigorous background checks and drug tests.