Diamond Certified Company Report

Bay 101 Roofing, Inc.

Diamond Certified Company Report

Bay 101 Roofing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 160 VERIFIED CUSTOMERS i

Nely A.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

1 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend Bay 101 Roofing to my friends.

They explained the process well and answered any and all of my questions. It helped assure me they were doing the right thing.

Thea S.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

2 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, they did what they said they would do, they gave us good advice, the quote was reasonable, the materials were of good quality, the workmanship was well done, and I appreciated the customer service.

Our salesperson, Dave, was informative and helpful. I was very happy with their work.

Bob S.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

3 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job on a rental property I own. When they did the estimate, they saw things that other roofing contractors didn't see, so they had a good understanding of what my needs were. Also, even though there was more to do, the cost was still competitive.

I liked that they did great work. They were also easy to work with as far as scheduling goes.

Read All 160 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dave Imhof, Manager

Bay 101 Roofing, Inc. provides a variety of roofing services for residential clients in San Mateo and Santa Clara Counties, including reroofing, general repairs, cleaning and new construction. The company also repairs and maintains ventilation systems, sun tunnels, gutters, and downspouts, and it backs all its workmanship with a 10-year warranty.

Owner Jose Ramirez and Manager Dave Imhof bring more than 35 years of combined roofing experience to Bay 101 Roofing. They established the company with the sole purpose of providing homeowners with superior quality, attention to detail, customer service and value. “We focus on communicating with our clients,” says Mr. Imhof. “We try to understand their motivations and offer recommendations throughout the roofing process.”

Bay 101 Roofing’s company-owned fleet of trucks and roofing equipment ensures jobs are completed quickly and efficiently, says Mr. Imhof. The firm also makes use of a large storage yard to keep materials for multi-stage jobs. To give his customers peace of mind, Mr. Ramirez personally supervises every project and is available to address any questions or concerns.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bay 101 Roofing, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
Redwood City
South SF
Daly City
San Bruno
Pacifica
Half Moon Bay
Burlingame

SERVICES PERFORMED

Roofing Contractor
Gutters & Downspouts
New Construction & Re-Roofing
Repair & Installation
Roof & Gutter Cleaning
Sun Tunnels
Ventilation

BRANDS Supported
  • CertainTeed

  • GAF

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bay 101 Roofing, Inc.

Company Profile

Bay 101 Roofing, Inc. provides a variety of roofing services for residential clients in San Mateo and Santa Clara Counties, including reroofing, general repairs, cleaning and new construction. The company also repairs and maintains ventilation systems, sun tunnels, gutters, and downspouts, and it backs all its workmanship with a 10-year warranty.

Owner Jose Ramirez and Manager Dave Imhof bring more than 35 years of combined roofing experience to Bay 101 Roofing. They established the company with the sole purpose of providing homeowners with superior quality, attention to detail, customer service and value. “We focus on communicating with our clients,” says Mr. Imhof. “We try to understand their motivations and offer recommendations throughout the roofing process.”

Bay 101 Roofing’s company-owned fleet of trucks and roofing equipment ensures jobs are completed quickly and efficiently, says Mr. Imhof. The firm also makes use of a large storage yard to keep materials for multi-stage jobs. To give his customers peace of mind, Mr. Ramirez personally supervises every project and is available to address any questions or concerns.

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Company Philosophy

"We aim to do the job right every time, regardless of what it takes. Every step of our roofing process is completed with meticulous attention to detail. Since we maintain our own fleet of trucks and have our own equipment, we complete work on time and stay within budget. Our comprehensive approach allows us to completely guarantee our customers' satisfaction."

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Comparative Summary

Bay 101 Roofing, Inc. offers a complete range of roofing services to residential clients in San Mateo and Santa Clara Counties, including reroofing, repairs, cleaning and new construction. In addition to roof work, the company repairs and maintains sun tunnels, ventilation systems, and gutters and downspouts. It holds a separate specialty license for gutters and sheet metal.

“We take the extra time and effort to provide our customers with education about the process and suggestions for using the best materials,” says manager Dave Imhof. “We open up the conversation, try to understand what’s motivating each customer, and offer recommendations throughout the process.”

Mr. Imhof says customers who work with Bay 101 Roofing have the advantage of receiving custom plans that provide potential return on investment (ROI) details. “We also take extra measures to minimize or eliminate damage to customers’ landscapes and properties. Our owner, Jose Ramirez, personally supervises every job, and we give our customers his and my personal cell phone numbers in case any problems arise.”

Bay 101 Roofing has a company-owned fleet of trucks and equipment (including a conveyor loader) to keep jobs moving efficiently. It also uses a large storage yard to keep materials for jobs that need to be completed in stages. “After each project is completed, we give the customer a questionnaire to determine how we could improve our services and apply their feedback to our operations,” says Mr. Imhof. “We pride ourselves on always striving for excellence.”

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Industry Info

Before undertaking a roofing project, it’s important to understand the basic facts of the process. Knowing all the available options for a roofing project can be challenging, but it’s worth the effort. Understanding the basics will help you immensely when negotiating price with a prospective contractor. Here are a few steps to follow:

• Get an assessment of your current roof’s condition.
• Consider if the existing roof even needs to be removed. Many new products can overlay existing roofing.
• Know the components that are going onto the roof. Research the long-term investment benefits and maintenance details of the materials.
• Assess your environment when choosing materials. Avoid textured materials, such as shake, for roofs in areas with heavy natural debris (leaves) that may require additional maintenance costs.
• Determine if there are any ventilation or gutter and downspout issues related to the project.
• Be suspect of unrealistically low pricing and high-pressure sales tactics.
• Ask about a contractor’s relationship with suppliers. Professional contractors should have credit or a regular working relationship.
• Look for products and materials that have a strong national or regional reputation and will be able to back up any warranties.
• Check into possible tax advantages.
• Find out if a permit is required.

One of the biggest choices to make when installing or overlaying a roof is about the roofing material itself. What’s the best material to use? What are the advantages and disadvantages of certain materials? Is there a significant cost difference? Common roof types include composition shingles, shake, wood shingles, tile, cement, clay, steel, gravel, built-up, torch-on, single ply and cold ply. Make sure your roofing contractor has advanced knowledge about each type.

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Frequently Asked Questions

Q: How long does a typical reroofing job take to complete?

A: Depending on the materials chosen, most houses take two to three days to finish.

Q: Do you offer a workmanship warranty?

A: Yes, we offer a 10-year warranty on workmanship.

Q: How long have you been in business?

A: Our owner has 24 years of experience and our staff members have as much as 15 years’ experience.

Q: Are you certified installers for any leading manufacturers?

A: Yes. We’re certified with GAF-Elk and CertainTeed. Also, our staff installers are certified Master Shingle Applicators.

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SELECTED PHOTOS FROM Bay 101 Roofing, Inc.

Bay 101 Roofing, Inc. WEBSITE AND EXTERNAL FEED
  • Bay 101 Roofing, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Bay 101 Roofing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 160 VERIFIED CUSTOMERS i
Bay 101 Roofing, Inc. : Average 9.3 out of 10 based on 160 unique customer surveys of customer satisfaction.

Nely A.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

1 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend Bay 101 Roofing to my friends.

They explained the process well and answered any and all of my questions. It helped assure me they were doing the right thing.

Thea S.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

2 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, they did what they said they would do, they gave us good advice, the quote was reasonable, the materials were of good quality, the workmanship was well done, and I appreciated the customer service.

Our salesperson, Dave, was informative and helpful. I was very happy with their work.

Bob S.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

3 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job on a rental property I own. When they did the estimate, they saw things that other roofing contractors didn't see, so they had a good understanding of what my needs were. Also, even though there was more to do, the cost was still competitive.

I liked that they did great work. They were also easy to work with as far as scheduling goes.

Tim R.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

4 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were trustworthy and got the job done within the dead line. Diamond Certified had a bit of influence, but their ability to get the job done quickly was the biggest influencer.

The time, we were on a short deadline, they were able to get us on the schedule, and get the job done quickly.

Hector V.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

5 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just good quality and attention to detail, I actually really appreciated that they took the time to explain everything in detail with me.

I think the prompt response. I needed it all done in a tight timeframe, which I never said anything about that to them, and they got it done in a timely manner.

Dartt W.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

6 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they did a great job.

I think the fact that they really went into the finer details of what would happen and the steps the process of everything.

Carol J.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

7 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were very straightforward with the process, showed up on time, and got the job done within the time frame they said.

They were there everyday they said they would.

Estrilla H.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

8 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said and did it well. That's all that matters to us.

They were here everyday until the job was done.

Janet M.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

9 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

To call them and schedule ahead, the schedule is not negative, they are just overbooked.

The finished product, it's beautiful.

David W.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

10 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were professional, especially the top managers. He was professional.

I think it was more of the fact that they were prompt. Everything was done quickly.

Kenneth M.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

11 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, they got it done really quickly, didn't make a huge mess, and they advised us that the front fascia of our house, including on our deck, needs to come off.

Their promptness, they were top-notch.

Jose P.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

12 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

Their turnaround time

Steve N.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

13 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they delivered what they say they will and they do an excellent job. I love the work they do. They have done work on two of my houses.

They are fast and delivered as promised.

Neil W.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

14 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They have quality. I was very pleased. The owner was on the job, I came to the job, and everything went well. The owner carries workers compensation, all the workers had sun garments, helmets, and safety gear on. I was very impressed because I worked in construction a lot. You can tell a lot about the company about the quality of their vehicles and what they do to protect their employees. If they maintain their vehicles and what they do to protect their employees, the vehicles were immaculate and the employees were in full safety gear.

Peter V.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

15 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were very good. They cleaned everything up and were very fast. That did a great job, I was really happy.

I think when the person who came out to give the quote, he was very good. He explained everything about the roofing materials and the options for ventilation. It was good.

Manuel R.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

16 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would show them their work on my roof. I would recommend them.

They did a good job on my roof. They stick to their word.

Dennis B.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

17 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I like my new roof, they were good, and I have no complaints.

Dawn D.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

18 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

They were efficient and did a very nice job.

Bart L.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

19 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and did a good job. We were very satisfied.

They are very reliable and did a good job. We were very satisfied.

Christopher C.

VERIFIED Bay 101 Roofing, Inc. CUSTOMER

20 of 160

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them the quality of the work is excellent and that their customer service is really helpful. Anytime I had any questions, they were always willing to answer. They are a great company and I would definitely use them.

The quality of their work, they're efficient, got all the permits really quickly, and they got the work done so we were able to sell our house really quickly. It was a perfect experience.

Read All 160 Survey Responses at Ratings View