Diamond Certified Company Report

Automobile Collision Center

Diamond Certified Company Report

Automobile Collision Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 382 VERIFIED CUSTOMERS i

Dennis M.

VERIFIED Automobile Collision Center CUSTOMER

1 of 382

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a nice, clean facility. They do superb work.

They told me it was going to take around 3 days to finish the repairs, but it ended up taking 2 days. I was happy that they worked so quickly to get me back on the road.

Luan M.

VERIFIED Automobile Collision Center CUSTOMER

2 of 382

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fast and helpful.

They do it quickly and fulfilled my needs.

Amy E.

VERIFIED Automobile Collision Center CUSTOMER

3 of 382

Quality 10
10 10
Loyalty Yes
CRITIQUE

The place was absolutely excellent. They are on top of everything there. The whole staff is so kind, and to be honest, I didn't even want to report my car when it was damaged because I didn't want to go through the hassle of contacting someone and waiting to get it fixed, but because it was a brand new car my husband told me to get fixed, and they made it so easy. I took it in, had absolutely no issues, it was so quick, and they were so helpful. They got me a rental car in the meantime without any problems.

The people who work there are so kind. I've been telling everyone who fixed my car, and half of my friends have also went there and referred them. Automobile Collision Center gets brought up in a positive way.

Read All 382 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Automobile Collision Center provides heavy duty collision repairs for all types of vehicles at four locations in Hayward, Newark, Fremont and Mountain View. The family-owned and operated company uses a variety of state-of-the-art equipment to return customers’ cars to their pre-accident conditions, including a paint matching system and a computerized frame and unibody straightening system. In addition to serving individuals and businesses, it acts as a direct repair shop for several major insurance companies, including Geico and GMAC.

General Manager Jeff Choe and his father, owner Justin Choe, have more than 40 years of combined experience in the auto repair industry. They established Automobile Collision Center in 2001 and have since expanded to employ 60 technicians, all of whom are I-CAR and ASE Certified. “Our employees have years of experience, and they’re trained to serve our customers’ needs as quickly and efficiently as possible,” says Jeff Choe.

Automobile Collision Center strives to reverse the public perception of auto body shops by offering highly personalized service. “We regularly follow up with our customers after we’ve worked on their vehicles,” says Mr. Choe. “We take care of the insurance work for them and offer shuttle services and rental car accommodations—whatever we can do to make them happy.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Automobile Collision Center

Locations

Bay Area Cities

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SERVICES PERFORMED

Heavy Duty Collision Repair
Custom Paint Jobs
Computerized Frame & Unibody Straightening
Expert Color Matching
Fleet Work
Aluminum Welding for Most Original Equipment

BRANDS Supported
  • 3M

  • PPG Paint

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Automobile Collision Center

Automobile Collision Center uses PPG waterborne paints.

Company Profile

Automobile Collision Center provides heavy duty collision repairs for all types of vehicles at four locations in Hayward, Newark, Fremont and Mountain View. The family-owned and operated company uses a variety of state-of-the-art equipment to return customers’ cars to their pre-accident conditions, including a paint matching system and a computerized frame and unibody straightening system. In addition to serving individuals and businesses, it acts as a direct repair shop for several major insurance companies, including Geico and GMAC.

General Manager Jeff Choe and his father, owner Justin Choe, have more than 40 years of combined experience in the auto repair industry. They established Automobile Collision Center in 2001 and have since expanded to employ 60 technicians, all of whom are I-CAR and ASE Certified. “Our employees have years of experience, and they’re trained to serve our customers’ needs as quickly and efficiently as possible,” says Jeff Choe.

Automobile Collision Center strives to reverse the public perception of auto body shops by offering highly personalized service. “We regularly follow up with our customers after we’ve worked on their vehicles,” says Mr. Choe. “We take care of the insurance work for them and offer shuttle services and rental car accommodations—whatever we can do to make them happy.”

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Company Philosophy

“We perform honest, quality work every time. We’re cost-competitive and never sacrifice quality, which allows us to offer our clients high-end services at fair prices. We also back all our work with a lifetime warranty. Our ultimate goal is to have every customer leave our shop completely satisfied.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Automobile Collision Center, achieving and sustaining high levels of customer satisfaction is the direct result of the way it communicates with its clients. “We understand people are sometimes afraid to leave their vehicles with a body shop, so we make sure to explain our process in great detail so our customers know exactly what to expect,” says General Manager Jeff Choe. “At the end of the day, we want each customer to know they’ve dropped off their car at a facility that does honest, quality work.”

Automobile Collision Center has been providing automotive collision repairs for all types of vehicles at three locations in Hayward, Newark and Mountain View since 2002. The family-owned and operated company’s I-CAR and ASE-certified technicians are trained to use a variety of state-of-the-art equipment to return customers’ cars to their pre-accident conditions, including a paint matching system and a computerized frame and unibody straightening system. “Our employees have years of experience and are able to serve our customers’ needs as quickly and efficiently as possible,” says Mr. Choe.

Despite having more than 50 employees and three separate locations throughout the East Bay, Automobile Collision Center still strives to offer the type of personalized service that’s often reserved for smaller body shops–a detail-oriented business approach that’s endeared the company to its clients. “When a customer brings their car into any one of our locations, a service manager will go over every detail of the vehicle and explain the necessary repairs,” says Mr. Choe. “We’re here to help our customers through the process in any way we can.”

Another distinctive feature of Automobile Collision Center is the balance it strikes between quality work and affordable pricing. “Sometimes it’s hard to find a body shop that offers both top-level work and reasonable prices, but we’ve managed to find a comfortable medium,” says Mr. Choe. “Our capabilities are just as extensive as a dealership, but our prices are similar to those of a smaller business.”

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Industry Info

By simply being a good customer, you can greatly expedite the auto body repair process. Ultimately, it’s your auto body shop’s responsibility to perform thorough, quality repairs on your car, but you play a big part in the process as well. Being straightforward, honest and easy to work with sets the tone from your side and creates an environment conducive to a good working relationship. Here are a few simple steps you can take to be a good customer when you take your vehicle into an auto body shop:

• Be clear and upfront with the shop representative. Clearly explain your problem, the outcome you’re expecting and the specific ways the shop can satisfy your expectations.
• Most problems with auto body shops occur because of a breakdown in communication. By being clear about both parties’ expectations, you can avoid most conflicts. Before you leave your vehicle at a shop, restate your expectations and goals and reiterate your understanding of the agreement to the technicians.
• Be sure your service writer has a phone number where you can be reached at all times. Your repairs will move faster if your service writer can immediately contact you for any necessary updates or authorizations.
• Ask your service writer if you should call to check on the progress of your body repairs or if he or she will call you with updates.
• When your shop contacts you, immediately return calls to keep repairs on schedule.
• Promptly pay for the repairs.

Once collision repair work is finished, all California body shops are required by law to give you a written invoice that details all the completed work. This invoice must include:

• The name and physical address of the repair shop and its registration number
• A list of all services performed
• An itemized list of all replaced parts that states whether the parts were new, used, salvaged, reconditioned or rebuilt • The total auto collision repair cost, including the amount due for body mechanic labor
• The shop’s Environmental Protection Agency number (if applicable) and any hazardous waste disposal fees

It’s important to compare the written invoice to the work that was actually done. Ask your body repair specialist to show you the repairs and check them against the invoice. Your shop should be willing to explain the repair process and give you any special instructions for maintaining the repairs and/or new body paint. If you have questions about what was completed or how the work was done, this is the time to ask.

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Frequently Asked Questions

Q: How long will my repairs take to complete?

A: That depends entirely on the amount of damage and time needed to acquire the parts. The process can also be delayed by your insurance company, although we keep on top of that and expedite the insurance process as much as possible.

Q: Do you use original equipment manufacturer (OEM) parts?

A: We prefer to, but it really depends on what your insurance policy says. If you insist on OEM parts but your policy doesn’t authorize them, we can try to negotiate a discount with our supplier, but you’ll be responsible for paying the difference between what your insurance company pays for and what the OEM parts cost us.

Q: Do you use environmentally safe paints?

A: Yes. California law requires all auto body shops to use waterborne paints.

Q: Do you offer any discounts?

A: We offer a 10 percent discount on our regular estimates for customers who come to us via Diamond Certified.

Q: Do you provide a shuttle service?

A: Yes.

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Diamond Certified RATINGS ON Automobile Collision Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 382 VERIFIED CUSTOMERS i

Dennis M.

VERIFIED Automobile Collision Center CUSTOMER

1 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

It's a nice, clean facility. They do superb work.

They told me it was going to take around 3 days to finish the repairs, but it ended up taking 2 days. I was happy that they worked so quickly to get me back on the road.

Luan M.

VERIFIED Automobile Collision Center CUSTOMER

2 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They're fast and helpful.

They do it quickly and fulfilled my needs.

Amy E.

VERIFIED Automobile Collision Center CUSTOMER

3 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

The place was absolutely excellent. They are on top of everything there. The whole staff is so kind, and to be honest, I didn't even want to report my car when it was damaged because I didn't want to go through the hassle of contacting someone and waiting to get it fixed, but because it was a brand new car my husband told me to get fixed, and they made it so easy. I took it in, had absolutely no issues, it was so quick, and they were so helpful. They got me a rental car in the meantime without any problems.

The people who work there are so kind. I've been telling everyone who fixed my car, and half of my friends have also went there and referred them. Automobile Collision Center gets brought up in a positive way.

Michael M.

VERIFIED Automobile Collision Center CUSTOMER

4 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job, they were fast, courteous, and they communicated very well from start to finish.

Communication was the biggest thing for me

Diana M.

VERIFIED Automobile Collision Center CUSTOMER

5 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

I was very satisfied with the service. It was nice having Geico on the premises. The customer service was great at both places, and my repairs were done properly

I would say the customer service stands out.

Ryan M.

VERIFIED Automobile Collision Center CUSTOMER

6 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

It was nice that everything was in one place.

They were pretty fast, and they were responsive.

Ravinder N.

VERIFIED Automobile Collision Center CUSTOMER

7 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They are good quality and very courteous. They care about getting your car fixed.

The workers in general, they were really friendly.

Felipe P.

VERIFIED Automobile Collision Center CUSTOMER

8 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They did good work. It was quick, and they dealt with the insurance people.

The fact they took care of all of the insurance stuff

Bhaleroo P.

VERIFIED Automobile Collision Center CUSTOMER

9 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They try to use new parts as often as possible.

They try to use original parts for me. I have used them 10 or 15 times already. I buy and sell insurance vehicles that have been totaled.

Marcelo P.

VERIFIED Automobile Collision Center CUSTOMER

10 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work, they are very easy to work with, and they are reasonable.

I always got along with the guys who work there. They work very hard, and they are personable. It's very convenient to go there, because it's literally a block away from my house.

Arun P.

VERIFIED Automobile Collision Center CUSTOMER

11 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They were very on top of things. They got my car done within the week it was towed to them after the accident.

I thought the best thing about them was that they were so friendly. I was really worried, and they made me feel better about the situation.

Arnaldo R.

VERIFIED Automobile Collision Center CUSTOMER

12 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

The process was very smooth, and they really followed up.

They explained everything that was going on, and kept me notified of where they were with the repair. They actually guided me to each process from repairs to rental.

Mohan S.

VERIFIED Automobile Collision Center CUSTOMER

13 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They are great, very patient, and helpful.

That they take the time to explain what is going on

Janet S.

VERIFIED Automobile Collision Center CUSTOMER

14 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, organized, and they communicated very well.

The communication was wonderful, knowing were things were at all times.

Amorsolo T.

VERIFIED Automobile Collision Center CUSTOMER

15 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They do the job. I have nothing more to say.

Everything is okay.

Doreen T.

VERIFIED Automobile Collision Center CUSTOMER

16 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

Good people, friendly, helpful, and reasonable

They are on top of their services, and when my truck was in for service, they would notify me of what was going on every other day.

Jaswinder T.

VERIFIED Automobile Collision Center CUSTOMER

17 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They are dependable and reasonable. They don’t really seem to be too pushy or try to upsell you.

They are very open, and they do the work properly. They do very professional work.

Mario V.

VERIFIED Automobile Collision Center CUSTOMER

18 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job, and it was a great experience. They update you more than once a day.

Everyone there, and we can rent a car if we need it. They told us everything in advance.

Veleta W.

VERIFIED Automobile Collision Center CUSTOMER

19 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

The service/customer service was excellent. My car looks like it was never in an accident.

Their customer service really stands out. They always kept me in the loop.

Xian Z.

VERIFIED Automobile Collision Center CUSTOMER

20 of 382

Quality 10
10
Loyalty Yes
CRITIQUE

I thought it was fairly quick, and they delivered what they promised. It was a good experience.

The quality of their work

Read All 382 Survey Responses at Ratings View

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