Diamond Certified Company Report

Alexander Company

Diamond Certified Company Report

Alexander Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Dave H.

VERIFIED Alexander Company CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, the owners are working owners who came out and inspected the sight and job that was completed. I was surprised by the level of service that they provided, and I mean that in a good way.

The did everything they said they were going to do and solved other problems that I had. By them doing that, I ended up saving a lot of money.

Cristian M.

VERIFIED Alexander Company CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, competitive with prices, and reliable.

I think that the quality that they provide is good.

Jay E.

VERIFIED Alexander Company CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an easy process from start to finish. They were very professional. I had an issue with door, and they came out to see it. They felt uncomfortable about an issue that the door had, so they called the manufacture to solve the issue. While fixing my door, they kept everything neat.

I really enjoyed working with Jeff. It was great when he came out to check up.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff (L) and John Alexander, Owners

Alexander Company installs replacement windows and doors for residential clients in San Mateo County and San Francisco. In addition to its professional installation capabilities, the family-owned and operated company maintains a large showroom in Burlingame that carries a wide variety of products, including vinyl, aluminum, wood and fiberglass windows made by leading manufacturers such as Simonton, Marvin, Anderson, and Milgard.

Owners John and Jeff Alexander are second-generation proprietors of Alexander Company—their father established the business in 1971 and taught them everything he knew about installation, sales, and management before retiring two decades ago. “This company has a reputation for working with integrity and quality, and my brother and I work hard to uphold that,” says Jeff Alexander. “We stand behind our products on both the installation and sales sides, and we always keep up-to-date with industry standards and trends.”

Alexander Company’s partnerships with the window industry’s top manufacturers allow it to act as both the dealer and contractor on its clients’ projects, which ultimately saves time and money. “This is a one-stop shop—instead of purchasing windows and hiring a subcontractor to install them, our customers know they can trust us to handle everything ourselves,” says Mr. Alexander. “We take responsibility for every detail.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alexander Company

Service AREA

San Mateo County
San Francisco

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SERVICES PERFORMED

Windows & Doors
Design & Installation

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alexander Company

Company Profile

Alexander Company installs replacement windows and doors for residential clients in San Mateo County and San Francisco. In addition to its professional installation capabilities, the family-owned and operated company maintains a large showroom in Burlingame that carries a wide variety of products, including vinyl, aluminum, wood and fiberglass windows made by leading manufacturers such as Simonton, Marvin, Anderson, and Milgard.

Owners John and Jeff Alexander are second-generation proprietors of Alexander Company—their father established the business in 1971 and taught them everything he knew about installation, sales, and management before retiring two decades ago. “This company has a reputation for working with integrity and quality, and my brother and I work hard to uphold that,” says Jeff Alexander. “We stand behind our products on both the installation and sales sides, and we always keep up-to-date with industry standards and trends.”

Alexander Company’s partnerships with the window industry’s top manufacturers allow it to act as both the dealer and contractor on its clients’ projects, which ultimately saves time and money. “This is a one-stop shop—instead of purchasing windows and hiring a subcontractor to install them, our customers know they can trust us to handle everything ourselves,” says Mr. Alexander. “We take responsibility for every detail.” 

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Company Philosophy

"We've learned to always put ourselves in our customers' positions, so we do everything we can to ensure their satisfaction and make their experiences as positive as possible. Our number one goal is to utilize our window and door expertise to help our customers create their ideal homes."

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Comparative Summary

Few window companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 40 years of industry experience, but that’s exactly the case for Alexander Company. According to co-owner Jeff Alexander, this longevity is important for providing customers with peace of mind and ensuring their satisfaction throughout every step of their window projects. “We often visit homes to repair problems caused by other companies that are no longer in business,” he explains. “Our customers don’t have to worry about that with us–they know we’ll still be here if they ever have an issue in the future.”

Alexander Company installs all types of replacement windows and doors for residential clients in San Mateo County and San Francisco. In addition to its professional installation capabilities, the family-owned and operated company maintains a large showroom in Burlingame that carries a wide variety of products, including vinyl, fiberglass, wood and aluminum windows made by leading manufacturers such as Milgard, Simonton, Marvin, Andersen and Integrity.

Unlike less experienced window companies that focus solely on selling products and rely on subcontractors to perform installation work, Alexander Company utilizes its in-house staff of professional installers to handle every phase of its clients’ window projects. “Whether it’s retrofit or new construction, we do all the installation work ourselves, which saves our customers time and money,” says Mr. Alexander. “We also do all our own framing, trimming and stucco work. Our customers appreciate having everything under one roof.”

Another distinguishing attribute of Alexander Company is its comprehensive approach to quality control, which includes emphasizing safety and industry innovation on a continuous basis. “Quality control is very important to us, so we conduct weekly installation and safety meetings to update our staff on cutting-edge installation methods and products,” says Mr. Alexander. “Our goal is to always be at the forefront of what’s coming into the market without disregarding what has worked well in the past.”

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Industry Info

If you’re considering replacing your windows, consider the advantages of dual pane products. The most substantial benefit of dual pane windows is their ability to provide superior insulation, which in turn increases energy efficiency throughout a home. The energy savings alone often make it a worthwhile investment to have your old, single pane windows replaced with double pane windows, but there are numerous other benefits that most people aren’t even aware of.
One of these benefits is the reduction of condensation throughout the home, which is a byproduct of dual pane windows’ superior insulation. The tightness of a dual pane window inhibits moisture from entering the home, which introduces practical health benefits such as decreasing the prevalence of seasonal illness and the accumulation of latent mold.
Dual pane windows are also effective at reducing outside noise. “Many times, that’s the first thing people notice,” says Jeff Alexander, co-owner of Alexander Company in Burlingame. “If you live in an area where outside noise is a bothersome issue, dual pane windows can really enhance the serenity of your home environment.”
Lesser known attributes of double pane windows include the addition of UV coating and argon gas filling, both of which constitute what’s known as “low emittance,” or low-E. “Today, all double pane windows are required by code to have a UV coating,” says Mr. Alexander. “UV coatings cut out a lot of the heat gain from the exterior as well as heat loss from the interior, and they significantly reduce potential UV damage to furniture and draperies. Some people think the coating is going to darken their windows, but it’s usually effective enough to not require a tint, although that option is available if you want to cut out a bit more light or have more privacy.”
The process for argon gas filling is as follows: The space between the glass panes (formerly filled with air) is filled with argon or krypton gas, both of which are nontoxic, nonreactive, clear, odorless substances. The space is filled with gas and not air because gas is denser and thus less conductive of heat, which makes double pane windows even more effective barriers between the exterior and interior of a home.

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Frequently Asked Questions

Q: How soon can you start my project, and how long will it take to complete?

A: We typically start a project four weeks after the initial order. The duration of a job varies depending on size—we can finish most jobs in one or two days, but it could take up to a week if it’s a large project.

Q: Do I need to get a permit or schedule an inspection for my window project?

A: Permits are required in many cases, but we’ll take care of that whole process, from pulling the permits to ensuring everything is up to code. We can also coordinate with the city to schedule an inspection if necessary.

Q: Will I need paint work done after my windows are installed?

A: It depends on the nature of the installation. Most retrofit installations don’t require painting, but if they do, we can recommend some good companies.

Q: Is your work factory-authorized and certified?

A: We always work toward the standards that the product manufacturers recommend. We’re also one of the few authorized installation dealers for industry leader Marvin.

Q: Why should I choose you over a lower bidder?

A: If you compare our estimates to other companies, we’re typically either in the middle or on the high end. The price of a window project tends to have a direct effect on the end result, from the products that are chosen to the quality of the installation itself. With that in mind, we believe our pricing is very fair and competitive. We’re going to do the job properly, and we’ll be there for our customers if they ever have an issue down the line.

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SELECTED PHOTOS FROM Alexander Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeff Alexander

Expert CONTRIBUTOR PROFILE
  • Jeff Alexander is second-generation owner of Alexander Company, a Diamond Certified company since 2012. He can be reached at (650) 525-4171 or by email.

Jeff Alexander: A Clear Opportunity

By James Florence, Diamond Certified Resource Reporter

BURLINGAME — Long before he was second-generation owner, Jeff Alexander could see the clear opportunity his family’s window contracting business represented. “My dad started Alexander Company in 1971, and my brother, John, and I started getting involved as teenagers,” he recounts. “At first, we were helping in the field, but we gradually moved into sales and management. As the company continued to grow, we both saw a lot of opportunity for the future and decided to stick with it. Today, we’re second-generation owners, and since we both have kids who work for the business, we’re looking at possibly a third generation.”

After four decades in the business, Jeff says he still enjoys the simple satisfaction that comes from seeing the results of his work. “I like the transformation that occurs as we take a project from start to finish. It’s very satisfying to see how our work improves a home’s appearance and enhances the homeowner’s view.”

A resident of the San Francisco Peninsula, Jeff expresses his appreciation for work and life in the Bay Area. “I can’t think of a better place to live and work. Besides the nice weather, there’s a lot of opportunity here, which has helped us build a good customer base over the years.”

Outside of work, Jeff spends his time on a variety of active pastimes. “I enjoy playing golf and going to professional sporting events. Besides being a Giants and 49ers fan, I’ve jumped on the Golden State Warriors bandwagon in the last couple of years, as a lot of other people have.” Jeff also likes getting out and about with his wife, Rosie, and exploring San Francisco, the Wine Country and other parts of the Bay Area.

In regard to a professional philosophy, Jeff emphasizes the importance of integrity. “Our aim is to supply our customers with honest, professional service and run our business with integrity,” he affirms. “Basically, we try to treat our customers the same way we’d want to be treated.”

When asked the first thing he’d do if he were to retire tomorrow, Jeff says he’d head to a tropical locale. “I would probably take a trip to Hawaii and just take a couple of weeks to rest and regenerate. After all, what better way to decompress than by relaxing on a beach?”

Ask Me Anything!
Q: What’s your favorite restaurant?
A: Waterfront Restaurant in San Francisco.

Q: What’s your favorite season?
A: Summer—I enjoy the warm weather and long days.

Q: Music or talk radio?
A: It depends on what I’m doing. When I’m running around during the day, I usually listen to sports talk radio, but when I’m home on the weekends, I like listening to music.

Q: What was your favorite toy as a child?
A: My bicycle.

Q: What do you like on your pizza?
A: Salami and mushrooms.

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Expert articles
  • Choosing the Right Window Contractor

    BURLINGAME — When planning for a window replacement project, it’s crucial to hire the right contractor. Here are some attributes to look for in a window contractor:

    Longevity
    If a window contractor has been in business for many years, it indicates an ability to provide ongoing customer satisfaction.

    Top products
    Any quality window contractor uses quality products. Top manufacturers are always improving products with the newest building code and energy efficiency standards—plus, they typically have the best warranties.

    Ongoing training
    In addition to staying current with the latest products and installation methods, a good window contractor will provide their sales and installation staff with regular training.

    One-stop shopping
    A window contractor that’s both a dealer and installer can streamline your project by handling all steps of the process in-house.

    Read moreRead less
Expert video tip
  • Video: The Key to a Successful Window Project

    Complete Video Transcription:

    BURLINGAME — Host, Sarah Rutan: When replacing your home’s windows, your most important decision will be which company you choose to work with. Today we’re in Burlingame with Diamond Certified Expert Contributor Jeff Alexander of Alexander Company to learn more.

    Diamond Certified Expert Contributor, Jeff Alexander: Window replacements are an important home improvement. Choosing the right brands and contractors are very important. Window manufacturers that have been established for many years are always improving products with the newest building code and energy-efficient standards. The best companies provide regular training to our sales and installation staff. So, pick the right contractor and brand. This is a key to a successful window project.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Alexander Company WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Alexander Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Alexander Company : Average 9.4 out of 10 based on 200 unique customer surveys of customer satisfaction.

Dave H.

VERIFIED Alexander Company CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, the owners are working owners who came out and inspected the sight and job that was completed. I was surprised by the level of service that they provided, and I mean that in a good way.

The did everything they said they were going to do and solved other problems that I had. By them doing that, I ended up saving a lot of money.

Jay E.

VERIFIED Alexander Company CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an easy process from start to finish. They were very professional. I had an issue with door, and they came out to see it. They felt uncomfortable about an issue that the door had, so they called the manufacture to solve the issue. While fixing my door, they kept everything neat.

I really enjoyed working with Jeff. It was great when he came out to check up.

Cristian M.

VERIFIED Alexander Company CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, competitive with prices, and reliable.

I think that the quality that they provide is good.

Frank B.

VERIFIED Alexander Company CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is the third home that they have done for me. I will use them again for my fourth home. They provide top-notch service and offer many options. They have great options and great service.

The service for sure, dealing with Jeff was great. They provide top-notch service.

Robert L.

VERIFIED Alexander Company CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

You need to try them.

I know the owner Alexander. He provides good service.

Sue E.

VERIFIED Alexander Company CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them highly. They're professionals. They did a good job and were very clean and efficient.

They're professionals.

Andrey V.

VERIFIED Alexander Company CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable and did excellent work in a days worth.

Responsible, punctual, quality work, and I liked how they did the job.

Ray S.

VERIFIED Alexander Company CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professionals. They showed up on time, and they did what they say they would do.

Their timely responses and whatever they say they will do, they do it.

Donna W.

VERIFIED Alexander Company CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alexander is very professional and efficient.

They provided excellent service.

Rob L.

VERIFIED Alexander Company CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company is very professional.

They did a perfect job on the windows.

Charles P.

VERIFIED Alexander Company CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsive, quick to do good job, and efficient

I like the result I ended up with, and I would definitely use them again.

Marsha A.

VERIFIED Alexander Company CUSTOMER

12 of 200

Quality 10
10 10
Loyalty No
CRITIQUE

They need to do a better job with following up.

The people who installed my window did an excellent job.

Judy E.

VERIFIED Alexander Company CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful.

They were helpful and did a good job.

Gretchen S.

VERIFIED Alexander Company CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a good product.

The actual window was hard to find. They were the only ones who had it.

Benny T.

VERIFIED Alexander Company CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great company to use

Very upfront, and they do exactly what they are supposed to do.

Ed F.

VERIFIED Alexander Company CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, they listen to what you have to say, they give you suggestions on things, and if there are any problems, they are great on follow up.

They are very professional.

Elena C.

VERIFIED Alexander Company CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely use them.

They are very easy to work with and I really enjoyed the quality.

Gene S.

VERIFIED Alexander Company CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

I think they are good.

George F.

VERIFIED Alexander Company CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and Walter did not pressure me at all. He gave me the quote and said that was it. He was also very congenial.

They were very professional and very patient. They answered all of my questions.

George M.

VERIFIED Alexander Company CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're really good.

I just liked my whole experience from beginning to end.

Read All 200 Survey Responses at Ratings View