One Step Ahead = A Delighted Customer

<div class="article-entry"><p><strong>Here’s how a “consumer-savvy” company keeps customers loyal.</strong></p><p>_____________________________________________________</p><p>Dear Chris,</p><p>Due to a technical problem, your DVD shipment was delayed and will ship on Wednesday, May 26th.</p><p>We pride ourselves in delighting you, and we’ve let you down. We apologize, and we will issue a 10% credit to your account in the next few days. You don’t need to do anything. Your credit will automatically be applied to your next billing statement.</p><p>Again, we apologize for the inconvenience and thank you for your understanding. If you need further assistance, please call us at<br/>1-866-923-0898.</p><p>–The Netflix Team</p><div class="og_rss_groups"></div></div>