When it’s time to move, unless you’re planning to pack up your station wagon, you’ll need to select a moving company. As with all contractors, you should obtain at least three estimates before making a choice, but there are other factors to consider as well. Here are 20 questions you can ask to determine which moving company will best meet your needs.
- What kind of liability insurance do you provide? What is covered and what is not? Can I purchase additional insurance?
- Who is responsible if something breaks?
- How does your company charge: by the number of movers, the weight or the time it takes to move?
- What does your estimate cover? What kinds of unexpected or hidden costs might come up?
- Is your estimate binding?
- How long is your estimate guaranteed?
- Do you offer moving and storage if my new home isn’t ready yet?
- How much advance notice do you need to schedule a move?
About the moving company
- How long have you been in business?
- Can you provide references?
- Is your company licensed for interstate and international transport?
- Are your movers employees or subcontractors? How long have they worked with your company?
The day of the move
- How many movers will be coming to my home?
- How long will it take to load, move and unload?
- Do you guarantee pick-up and delivery dates? What happens if you miss one or both?
- What happens if you arrive late on the day of the move?
- Are there any items that can’t be moved without incurring an extra charge?
- Can you pack fragile items like mirrors or antiques? If so, what do you do to protect these items?
- What form of payment do you accept? When is payment expected?
- How big will the moving truck be? If it blocks the street, who will obtain any required permits? (This question is particularly important for San Francisco residents.)
Click here for a list of all Diamond Certified moving companies.
To find more helpful consumer advice about moving, visit our Moving Resources Page.