Learn From Previous Countertop Customers

<img src="https://dcr-apis.s3.us-east-2.amazonaws.com/wp_contents/uploads/DCR-ADMIN/Article_Webp/AdobeStock_36428374.webp" alt="undefined" style="height: ;width: "/> Taking a little time to survey previous customers on their experience with a countertop company removes much of the guesswork involved in selecting a company that’s right for you. Keep in mind, though, that references provided to you by the countertop contractors themselves are not equal in value to the large, random sample of customers surveyed during the <a href="https://www.diamondcertified.org/ratings-process/" target="_self">Diamond Certified ratings process</a>. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. Contractors will often give you a few customers to call that they know are satisfied. Request a list of the contractor’s five most recent customers and contact them with questions about their experience with the contractor and satisfaction with the finished product. Some relevant questions include: <ol> <li>What was the nature of your countertop project?</li> <li>Was the work completed in a timely manner?</li> <li>Were you satisfied with the quality of the work you received?</li> <li>Did you encounter unanticipated costs or contractual disagreements?</li> <li>Did you feel you received a fair price?</li> <li>Why did you choose to work with this specific countertop contractor?</li> <li>What were you most pleased or displeased with?</li> <li>Would you hire this countertop contractor for another project?</li> <li>Were you pleased with the material and features you chose? Is there anything you wish you’d have done differently? </li> </ol> <a href="https://www.diamondcertified.org/" target="_self">Use Diamond Certified Resource to find top rated companies.</a> Local, Top Rated Diamond Certified Companies Related to Your Topic <a href="https://www.diamondcertified.org/santa-clara-county-countertops/" target="_self">Santa Clara County Countertop Companies</a> <a href="https://www.diamondcertified.org/marin-countertops/" target="_self">Marin County Countertop Companies</a> <a href="https://www.diamondcertified.org/alameda-county-countertops/" target="_self">Alameda County Countertop Companies</a> <a href="https://www.diamondcertified.org/sonoma-county-countertops/" target="_self">Sonoma County Countertop Companies</a> <a href="https://www.diamondcertified.org/san-mateo-countertops/" target="_self">San Mateo County Countertop Companies</a> Related Articles <a href="https://stage.diamondcertified.org/Guide/countertops-and-stone/" target="_self">The Homeowner's Guide to Countertops & Stone</a> <a href="https://www.diamondcertified.org/find-expert-advice/" target="_self">Get Expert Advice From Owners of Top Rated Local Companies</a> <a href="https://www.diamondcertified.org/membership/" target="_self">Become a Diamond Certified Preferred Member (Always Free)</a>