Know How to Complain Effectively
<p>The biggest mistake people make when complaining is that they don’t ask for what they want. Joe Ridout, consumer services manager for <a href="https://www.consumer-action.org/" target="_self">Consumer Action</a>, says you should be specific if you want your complaint resolved to your satisfaction as quickly as possible. Do you want a refund, a replacement, a discount or an apology? </p> <p>When <a href="https://www.diamondcertified.org/savvy-consumer-tip-good-customer-service/" target="_self">talking to a customer service representative</a>, a supervisor or one of the super-supervisors (also called executive customer relations or retention specialists), Mr. Ridout advises that you stay away from making legal arguments. “If you <a href="https://www.diamondcertified.org/just-a-spoonful-of-sugar/" target="_self">appeal on the basis of fairness</a>, that’s usually going to be more persuasive. Also some customer service reps are trained transfer complaints to the legal department once a consumer alleges the company is involved in illegal conduct, so it’s better to appeal on the basis of fairness.” If your own complaining doesn’t get results, get outside support from a consumer action hotline or consumer protection agency.</p> <p><a href="https://www.diamondcertified.org/" target="_self">Use Diamond Certified Resource to find top rated companies.</a></p> <p><strong>Related Articles</strong><br><a href="https://www.diamondcertified.org/Guide/Savvy-Consumer/" target="_self">Your Guide to Being a Savvy Consumer</a><br><a href="https://www.diamondcertified.org/find-expert-advice/" target="_self">Get Expert Advice From Owners of Top Rated Local Companies</a><br><a href="https://www.diamondcertified.org/membership/" target="_self">Become a Diamond Certified Preferred Member (Always Free)</a> </p>
