<div class="article-entry"><p>Being a savvy consumer takes a little extra work, but you’ll get big payoffs in the long run. In this video, Chris Bjorklund, Consumer Advocate, and Joy Lanzaro, Director of Mediation &amp; Compliance, walk you through 10 steps you can take to ensure your transactions go smoothly. When you’re done, check out our <a href="https://www.diamondcertified.org/problem-resolution-mediation/">Problem Resolution &amp; Mediation Hub</a> to learn more about consumer affairs. Lastly, remember, Diamond Certified Preferred Consumers are backed by a Double Diamond Certified Performance Guarantee when they use Diamond Certified companies (<a href="https://www.diamondcertified.org/membership/">enroll here, it’s free!</a>).</p><p> </p><p><iframe allow="autoplay; encrypted-media" allowfullscreen="" frameborder="0" height="281" loading="lazy" src="https://www.youtube.com/embed/z2xAlnxvJp4?feature=oembed" width="500"></iframe></p></div>

Giving relevant and respectful feedback to a company can help both the company and the consumer. Photo: American Ratiings Corporation, 2018

This video details how to be a savvy consumer when you make purchases or develop relationships with local businesses.

How to Be a Savvy Consumer | Diamond Certified | Chris Bjorklund

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<p>Being a savvy consumer takes a little extra work, but you’ll get big payoffs in the long run. In this video, Chris Bjorklund, Consumer Advocate, and Joy Lanzaro, Director of Mediation &amp; Compliance, walk you through 10 steps you can take to ensure your transactions go smoothly. When you&#8217;re done, check out our <a href="https://www.diamondcertified.org/problem-resolution-mediation/">Problem Resolution &amp; Mediation Hub</a> to learn more about consumer affairs. Lastly, remember, Diamond Certified Preferred Consumers are backed by a Double Diamond Certified Performance Guarantee when they use Diamond Certified companies (<a href="https://www.diamondcertified.org/membership/">enroll here, it&#8217;s free!</a>).</p>
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<p><iframe loading="lazy" width="500" height="281" src="https://www.youtube.com/embed/z2xAlnxvJp4?feature=oembed" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></p>


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How to Be a Savvy Consumer &#8211; Video

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How to Be a Savvy Consumer – Video

Being a savvy consumer takes a little extra work, but you’ll get big payoffs in the long run. In this video, Chris Bjorklund, Consumer Advocate, and Joy Lanzaro, Director of Mediation & Compliance, walk you through 10 steps you can take to ensure your transactions go smoothly. When you’re done, check out our Problem Resolution & Mediation Hub to learn more about consumer affairs. Lastly, remember, Diamond Certified Preferred Consumers are backed by a Double Diamond Certified Performance Guarante

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