Tips for Getting Swimming Pool or Spa Repairs

Emergency swimming pool and spa repairs don’t have to be a major setback to your budget. The fact that you’ve found a pool and spa repair company you trust for regular maintenance should give you peace of mind, even if your future pool and spa service repairs are unforeseen.

First, you’ll want to meet with the pool service representative and explain the problem you’re experiencing with your pool or spa. Use the notes you took so you can precisely describe the problems. Be as thorough as possible, and remember, a pool repair service representative should never rush you. It’s important to answer their questions and listen to their suggestions and observations, just as it’s important for them to listen to you and answer your questions. Ask for an explanation if you don’t understand what the pool repair representative is telling you or if they’re using language and terms you can’t understand. You should completely understand the problem and the solutions before you sign an agreement or leave the store.

Sign the estimate and pool repair service agreement when you’re satisfied with the information the company representative has given you. The company must get your approval for any repairs or additional work, or if the actual repair costs exceed the estimate, and it can slow down or even stop your repairs if they can’t reach you, so confirm that your pool repair company has a phone number where they can reach you at all times.

Most pool and spa repair companies will permit you to see the damaged pool parts once they’ve identified the problem. Remember, it’s your right to have any old parts returned to you. You simply have to ask the pool service company for them when they’re writing the service request.