Questions to Ask Insulation Contractors and Their References

by Matt Solis


Questions to Ask an Insulation Contractor

Before choosing a contractor to handle your home insulation project, take stock of your hiring options. Do some research and choose a handful of qualified local companies to contact via phone or email for an interview. Here are some questions you might want to ask:

  1. What kind of guarantees do you offer on your insulation services?
  2. What type of insulation do you recommend for my home?
  3. In what areas of my home would installing insulation provide the most benefits?
  4. How much insulation is needed? How much will it cost?
  5. How long will it take to install the insulation?
  6. How quickly will the insulation pay for itself? Will the savings every month be more than the cost of financing?
  7. Do you have a valid contractor’s license? What’s your license number? (You can check this number on the Contractors State License Board’s website to verify the license is active and has no complaints lodged against it.)
  8. When can you begin the work?

Questions to Ask an Insulation Contractor’s References

In addition to interviewing insulation contractors directly, ask each for a list of past customers who can tell you about their experiences with the company. Any quality insulation contractor should be happy to provide a list of five to 10 recent customers whom you can contact. Here are some sample questions to ask the company’s references:

  1. Did the installation contractor clean up once the job was completed?
  2. Did the insulation company offer you a receipt for the installed insulation?
  3. When you need new insulation in the future, will you consider hiring this contractor again?
  4. Would you recommend this insulation contractor to your friends and family?
  5. Was the insulation company on time every day?
  6. Did the installation contractor keep you up-to-date with the status of the project or did you have to call to get information?
  7. Did the insulation contractor stay on schedule?
  8. Did the insulation company provide a written estimate of the expenses?
  9. Did the insulation crew keep a clean work environment? Did the workers clean up after the insulation was completed?
  10. Were you satisfied with the insulation contractor’s services?
  11. What type of insulation did the company install for you?

Keep in mind that references provided by insulation contractors can be cherry-picked or even fake, so you’ll need to use your best judgment when researching them. To get greater assurance, consider hiring a Diamond Certified insulation contractor. All Diamond Certified companies have passed an in-depth rating process that most other companies can’t pass. Part of this process involves conducting telephone interviews of actual customers. References provided by an insulation company are not equal in value to the large, random sample of customers surveyed during the Diamond Certified rating process. So, if you want quality, you’ll have confidence choosing a Diamond Certified company.

Use Diamond Certified Resource to find top rated companies.

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