Questions to Ask Garage Door Companies and Their References


When choosing a local garage door company, it’s wise to ask plenty of questions.

Questions to Ask a Garage Door Company Representative

Before choosing a company to handle your garage door project, take stock of your hiring options. Do some research and choose a handful of qualified local companies to contact via phone or email for an interview. Here are some questions you might want to ask:

  • When will you be able to start the job?
  • How much time will the job take to complete?
  • Is your company experienced in the type of garage door service that I need?
  • Can you help me choose the right garage door for my home?
  • Will I be able to repair my garage door or does it need to be replaced?
  • Do you have liability and workers’ compensation insurance?
  • Do you have any industry certifications or memberships?
  • How would I handle any further service issues? Will you come back and fix any problems related to the repair or installation?

Questions to Ask a Garage Door Company’s References

In addition to interviewing garage door companies directly, ask each for a list of past customers who can tell you about their experiences with the company. Any quality garage door company should be happy to provide a list of five to 10 recent customers whom you can contact. Here are some sample questions to ask the company’s references:

  • Were you satisfied with the company’s services?
  • What type of garage door did you purchase from them?
  • Did the technician show up on time?
  • Did they finish the work on time?
  • Did they clean up after completing the job?
  • When you need garage door services in the future, will you consider hiring this company again?
  • Would you recommend this company to your friends and family?

Keep in mind that references provided by garage door companies can be cherry-picked or even fake, so you’ll need to use your best judgment when researching them. To get greater assurance, consider hiring a Diamond Certified garage door company. All Diamond Certified companies have passed an in-depth rating process that most other companies can’t pass. Part of this process involves conducting telephone interviews of actual customers. References provided by a garage door company are not equal in value to the large, random sample of customers surveyed during the Diamond Certified rating process. So, if you want quality, you’ll have confidence choosing a Diamond Certified company.