Questions to Ask Appliance Repair Companies and Their References

When choosing an appliance repair company, it’s wise to ask plenty of questions.

Questions to Ask an Appliance Repair Company

After you have called several local appliance repair companies, it’s time to take the next step and interview your favorite choices in person. Consider asking the following questions:

1. Are you bonded and insured?
2. How many appliance repairs have you completed?
3. How long will I have to wait for my appliance to be repaired?
4. How does you price repair services?
5. Do you have any references that I may check?
6. What training do your service personnel have?
7. What types of warranties or guarantees are available on my repaired appliance?

Questions to Ask an Appliance Repair Company’s References

A quality appliance repair company will be happy to provide a list of references for you to interview. Expect to receive a list of 5-10 recent customers you can contact.

Here are some questions to ask past customers of an appliance repair company:

1. Was the appliance repair company overpriced or reasonable?
2. Did the appliance repair technician show up on time?
3. Would you recommend this appliance repair company to your family and friends?
4. What type of appliance did you have repaired?
5. Did the appliance repair company representative act and appear professional?
6. If you need an appliance repaired in the future, will you consider going back to this company?
7. Were you satisfied with the service from the appliance repair company?

Keep in mind that references provided by appliance repair companies can be cherry-picked or even fake, so you’ll need to use your best judgment when researching them. To get greater assurance, consider hiring a Diamond Certified appliance repair company. All Diamond Certified companies have passed an in-depth rating process that most other companies can’t pass. Part of this process involves conducting telephone interviews of actual customers. References provided by an appliance repair company are not equal in value to the large, random sample of customers surveyed during the Diamond Certified rating process. So, if you want quality, you’ll have confidence choosing a Diamond Certified company.