How to Find a Quality Appliance Repair Company
There is a puddle of water oozing out from underneath the kitchen sink. The frozen dinners are melting in the freezer. The clothes are sitting in a bath of sudsy water in the washing machine and the machine refuses to spin. What do you do? Most people would try to find a reliable appliance repair company. That is an appropriate choice, but how do you pick from a large number of appliance repair companies and know that you have made a good choice?
It is important to know who is reliable, economical, honest or capable when it comes to choosing an appliance repair company. Follow the guidelines below and your search for a reliable appliance company will be far easier with a much higher chance for success.
Choose a Diamond Certified Appliance Repair Company
All appliance repair companies that have earned Diamond Certified have passed a rigorous rating process, including license verification and interviews of a random sample of actual customers.
Don’t Be in a Rush
Though it may be critically important to save the food in your freezer, making a quick decision on an appliance repair company could end up costing you much more than the cost of the contents in your refrigerator. Overall, taking your time and choosing a reliable appliance repair company could save you money in the end.
Ask Around
Before you make a single phone call, ask your neighbors, family members, friends or anyone in the area who might be able to give you information regarding local appliance repair companies. People are not shy about reporting bad service. However, if they have high praise for noteworthy service from a particular appliance repair company, there is a good chance the repair company of choice will do well for you, too.
Once you have narrowed down your selection to a few appliance repair companies, follow these guidelines to choose one that’s right for you.
Guaranteed Work in Writing
A quality appliance repair company should guarantee all its work in writing. Be sure to ask how long the guarantee or warranty lasts.
Bonded and Insured
If a company is bonded, this means they have state-controlled funds that are available if a consumer makes a claim against them. If they are insured, this means their technicians are covered in case of an injury to a person or property while the technicians are on the job.
Don’t Base Your Choice on Price Alone
Don’t go with the cheapest company you can find—you never know why they offer the lowest price. Quality work is worth the extra cost. However, you shouldn’t have to pay the highest price, either. Ask good questions to find the best combination of experience, knowledge and price.
Certified Technicians
Ask about the appliance repair company’s approach to training its technicians. The company should be able to give you information regarding training and certification.
Are Repairs Done by the Owner?
Smaller repair companies that are trying to grow their business often provide superior repair work.
Avoid Special Offers
Quality appliance repair companies that are truthful and hardworking don’t need gimmicks. Don’t fall for a marketing offer that claims no-risk or no service fee. If a person comes to your home, looks at your appliance, and gives you advice from experience and knowledge, they deserve to be paid for a job well-done. Stick with reputable companies that don’t rely on gimmicks to get customers.
Request References
A quality company will have a list of references available if you request them.
Credit Cards
Remember to ask local appliance repair companies whether they accept credit cards, even if you don’t intend to use one. Companies must go through a thorough background check before they are allowed to accept credit cards as payment.
