Frequently Asked Questions About Moving
Do you have questions about an upcoming move or moving in general? You’re not alone. Below, we answer several commonly asked questions about moving, as well as hiring and working with a professional mover.
Q: When should I call and arrange for a moving company?
A: The best time to call is as soon as you know you’re going to move. The more lead time you give the company, the more likely they’ll be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors (like the expiration of a lease), you may need to choose an extra-cost service.
Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.
Q: Is there a good time of year to move?
A: Most movers will tell you that the best time to move is any time other than summer, the holidays or the end of the month. During these times, moving equipment is in high demand. However, the choice is really up to you, and if you have a family, you’ll need to factor in other issues such as school periods and if your family will need to be separated.
Q: Should I get an in-person estimate from a local mover?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to survey the household items that need to be moved. There may be additional charges for distance and weight of shipment.
Q: Are my household items protected against damage while they’re being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.
Q: What if items are damaged by the moving company in transit or during packing/unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Don’t throw away any damaged items until your claim has been finalized.
Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all furniture and household items that may have damage or show wear. You’ll also have the opportunity to add anything to the notes that you feel is applicable.
When the inventory is complete, you and your mover will sign the paperwork. Make sure the notes are correct. You’ll receive your copy and the bill of lading, which you’ll need when you receive your goods.
When your shipment arrives, check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you’ll need to sign the inventory. Don’t sign it if you aren’t sure of any of the items.
Q: Do I need to be present for the entire move?
A: You should definitely be there or at least designate someone else to be there. A responsible party needs to sign the paperwork and do a walkthrough of the house when everything is loaded to ensure nothing gets left behind.
Q: Why choose a Diamond Certified moving company?
A: Diamond Certified helps you choose a moving company with confidence by offering a list of local, top rated companies that have passed the country’s most in-depth rating process. Only moving companies rated Highest in Quality and Helpful Expertise® earn the prestigious Diamond Certified award. Most companies can’t pass. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee, so you’ll feel confident choosing a Diamond Certified moving company.
