FAQs for Appliance Repair Companies

Have questions about your upcoming appliance repair job or appliance repair in general? You’re not alone. Below, we answer several commonly asked questions about appliance repair, as well as hiring and working with an appliance repair professional.

Q: What brands will an appliance repair company service?
A: Most appliance repair companies work with both well-known brands (GE, Frigidaire, Sub-Zero, Viking, LG, Maytag, Whirlpool, KitchenAid, Thermador, Bosch, Wolf, Asko) and lesser known brands.

Q: Will an appliance repair company charge to come to my house?
A: Many appliance repair companies do charge a small service fee, but it’s often waived with a repair. You can request a quote from the appliance repair company before the service begins so there are no surprises.

Q: What if the appliance repair company can’t diagnose the problem?
A: If the appliance repair company is unable to come up with a positive diagnosis, they will not usually charge for the service call.

Q: Will the appliance repair company do a cut-rate repair?
A: A quality appliance repair company will not take shortcuts or use low-quality parts, even if the customer requests it as a method of cutting costs. A good appliance repair company backs up and guarantees its work.

Q: My refrigerator isn’t cooling. Could it be low on refrigerant?
A: Many people think a refrigerator that isn’t cooling is low on Freon, but this isn’t the normal explanation. A quality appliance repair company can come check your refrigerator and give an honest, accurate diagnosis.

Q: Do appliance repair companies deliver and install appliances?
A: Many appliance repair companies also offer free local delivery as well as installation on free-standing appliances.

Q: Do appliance repair companies service the appliances they sell?
A: Most appliance repair companies service the brands of appliances that they carry.

Q: Can an appliance repair company service appliances that weren’t purchased from its store?
A: Most appliance repair companies can repair any brands that they carry, regardless of whether or not that particular appliance was purchased in their store.

Q: Do appliance repair companies offer warranties?
A: Most home appliances come with standard factory warranties. Many appliance repair companies also offer extended warranties on most appliances.

Q: How quickly can an appliance repair company get parts?
A: Most appliance repair companies can get parts immediately. They usually have a large inventory in their trucks, but if they don’t have a certain part in stock, they can usually get it within a day or two.

Q: How quickly can I schedule a service call with an appliance repair company?
A: Many appliance repair companies can come out the same day, although sometimes it may take a day or two.

Q: Can I trust appliance repair technicians in my home?
A: The workers from the best appliance repair companies are professional, clean, courteous and trustworthy. They often wear uniforms and have scrubs to protect your floors, although they can also wear booties if you’d prefer.

Q: Why choose a Diamond Certified appliance repair company?
A: Diamond Certified helps you choose an appliance repair company with confidence by offering a list of top rated local companies that have passed the country’s most in-depth rating process. Only appliance repair companies rated Highest in Quality and Helpful Expertise® earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee, so you’ll feel confident choosing a Diamond Certified appliance repair company.