Checking Transmission Repair Shop References
If you can’t find a Diamond Certified transmission shop in your area, do some research of your own. Even if you’re in a hurry for service, take a little time to check references. If you do, auto transmission shops may be willing to give you a list of recent customers whom you can call. Ask general questions about their experience with people at the transmission shop as well as specific questions about the work they had performed.
Some questions to ask include:
- What transmission services did the shop do for you?
- Were you pleased with the shop’s work?
- Were you happy with the time it took for the automatic transmission fluid and filter change?
- Did the technicians treat you well and answer your questions?
- Was the cost fair and close to the original estimate?
- What parts of the work did the transmission shop do especially well?
- Will you return to the shop if you have transmission problems or need your transmission fluid changed?
- Would you recommend this shop to others?
Remember, references provided by other shops are not equal in value to the large, random sample of transmission customers surveyed in the Diamond Certified rating process.
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