Amie Prendergast is owner of Precision Door Services of the Bay Area, a Diamond Certified company. She can be reached at (408) 389-5057 or by email.
Pat Prendergast: Customer Oriented
By James Florence, Diamond Certified Program Reporter
HAYWARD — Pat Prendergast started his professional life in the financial industry, but over the course of time, he began to feel the desire for a change of pace. “After more than 25 years in banking, I decided I wanted to switch to a more customer service-based line of work,” he recounts. “My wife, Amie, and I started looking around for a local service company to purchase. When we came across Precision Door Services of the Bay Area, it seemed like a good fit. We liked the idea of working one-on-one with homeowners and helping them with an important aspect of their homes.”
Today, Pat says he enjoys the feeling of gratification he receives from making his customers happy. “My favorite part of the job is getting positive feedback from customers after we’ve finished our work. Being able to do something customer satisfaction-based after all my years in the financial sector has been very rewarding.”
Originally from Philadelphia, Pat moved to the Bay Area 25 years ago, where he says he continues to appreciate the region’s many characteristic attributes. “I love the beautiful weather and the fact that there are people from all different cultures and parts of the world. Plus, there’s a lot of great food.”
Outside of work, Pat spends the bulk of his time with Amie and their three daughters, Madlynn, Alison, and Charlotte. “Our girls are involved in sports like lacrosse and soccer, so we spend a lot of time attending their sporting events on the weekends,” he says. “We also like going on family hikes and bike rides, and we’re actively involved in our church.”
Pat says being successful in a service-based business requires a customer-oriented frame of mind. “At the end of the day, we want each of our customers to be happy and satisfied with the work we’ve done. We install and repair more than 5,000 garage doors every year, but we make it a point to treat each job and customer with the same level of care and respect.”
When asked the first thing he’d do if he were to retire tomorrow, Pat says he’d go on a safari. “I’d probably take my whole family on a trip to Africa. I’m fascinated by wildlife and nature shows, so I think getting to see that in person would be amazing.”
Ask Me Anything!
Q: What’s your favorite sports team?
A: The Philadelphia Eagles.
Q: Are you a dog person or a cat person?
A: A cat person. We have a cat named Max.
Q: What’s your favorite local restaurant?
A: Chez Panisse in Berkeley.
Q: What’s your favorite thing to do on a rainy day?
A: Play a game or watch a movie with my family.
Q: What’s your favorite snack?
A: Ice cream.
