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MILPITAS — A huge issue plaguing the moving industry today is unlicensed, fly-by-night movers. In the past, these illicit operators would mainly advertise on websites like craigslist, but nowadays, many are using high-profile resources like Google AdWords to show at the top of search engine results pages.
When you hire an unlicensed mover, you run a lot of risks. Since they aren’t licensed, if something goes wrong (like damage to/loss of items), you don’t have any legal recourse to recoup expenses. Even worse, some fly-by-night movers have been known to “hijack” customers’ freight by demanding an additional payment before they unload the truck.
To avoid falling prey to an unlicensed mover, follow these tips:
Verify licensing. Prior to hiring, ask the mover for their Carrier ID number with the Bureau of Household Goods and Services (BHGS). All moving companies are required to be registered with the BHGS, so this is a reliable form of verification. You can also look up a moving company on the BHGS website: bhgs.dca.ca.gov/consumers/movers
Research reputation. Given the substantial cost of moving, you want to deal with a company that will give you a positive experience. Use the Diamond Certified Resource, social media sites and other outlets to read reviews from a moving company’s past customers.
Get a written estimate. When you get an estimate in writing, you have a clear promise of what your mover will do and what you’ll pay for their services. Keep in mind that an accurate estimate requires an onsite inspection, so if your mover offers to give you an estimate over the phone, you should probably take your business elsewhere.
Don’t make a pre-move deposit. Deposits are not customarily required for moving projects (that’s what the contract is for), so if a company asks you for one, don’t take the bait.