Disneyland Knows About Quality Service

by Chris Bjorklund

Do you ever wonder what standards to apply to a service situation? I attended a training for quality service that’s based on the “Disneyland” model.

S – is for a smile.
E – is to be aware of eye contact and body language.
R – stands for respecting and welcoming the customers.
V – means that the employee values the company’s reputation.
I – is for initiating interaction with customers.
C – empowers employees to create service solutions.
E – reminds employees to end with a “thank you,” no matter what.

It’s easy to remember and can help you evaluate service providers and determine how they’re performing.