Diamond Certified Ratings are the Most Accurate in the United States

When people look for local service companies, they need more than opinions—they need ratings they can trust. That’s why Diamond Certified ratings are so impactful. Instead of relying on open online reviews that may include fake posts, cherry-picked feedback or comments from people who never actually used the company, Diamond Certified ratings are built on a rigorous research process that verifies real customers and measures real performance. <a href=https://www.diamondcertified.org/ratings-process/ target=_self>The Diamond Certified Rating Process</a> starts with a large, random sample of each company’s actual customers. Typically, Diamond Certified Resource collects hundreds of customer names from a company’s files and then surveys those people by telephone. This is a critical difference because a company can’t simply choose its happiest customers or encourage only positive reviewers to respond. By surveying a large, random sample, the research process captures satisfied and dissatisfied customers in true proportion to their occurrence. Every company is rated on its customer satisfaction, customer loyalty and <a href=https://www.diamondcertified.org/find-expert-advice/ target=_self>Helpful Expertise</a>. To earn Diamond Certified, a company must score “Highest in Quality and Helpful Expertise,” which means 90 or above on a 100-point scale. This high standard helps screen out mediocre and poorly performing companies, allowing consumers to focus on businesses that have already proven they can deliver superior customer experiences. The Diamond Certified Rating Process doesn’t stop with customer surveys. Companies must also pass credential-based checks (business license, insurance, etc.) and be evaluated for customer-friendly business practices, their ability to perform to contract, and their commitment to standing behind their work. These additional requirements make the certification process much more comprehensive than a typical review platform. Accuracy also depends on ongoing accountability. After a company earns Diamond Certified, it must continue participating in customer satisfaction research to maintain its status. Diamond Certified companies must also participate in <a href=https://www.diamondcertified.org/problem-resolution-mediation/ target=_self>mediation</a> if problems arise, and consumers are backed by the powerful <a href=https://www.diamondcertified.org/performance-guarantee/ target=_self>Diamond Certified Performance Guarantee</a>. The result is simple: Diamond Certified ratings provide a more reliable way to identify high-quality local companies. By combining random telephone surveys, real customer verification, high scoring standards, credential checks and ongoing monitoring, Diamond Certified Resource has created a rating system that goes far beyond ordinary online reviews. When you choose a Diamond Certified company, you’re choosing a business that has passed one of the most demanding and accurate rating processes in the United States.