Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Tile Contractors Rated Highest in Quality?

Photo: Stone & Tile Impressions, Inc. (2013)

CONCORD—You are the customer. If your goal is to choose a tile contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified tile company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated tile contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Contra Costa County – Tile Contractors CATEGORY

Oscar Soltero is a 28-year veteran of the stone and tile industry and owner of Stone & Tile Impressions, Inc., a Diamond Certified company since 2012. He can be reached at (925) 594-9822 or by email.

Oscar Soltero

diamond certified contributor profile and expert article

Oscar Soltero: An Unexpected Impression

By James Florence, Diamond Certified Resource Reporter

CONCORD — Oscar Soltero never intended to be a stone and tile professional, but when a friend took notice of his DIY handiwork, it became the catalyst for a new livelihood. “It was all by accident, really,” he says. “At the time, I was working as an automotive machinist. One day, a friend who was in the tile business came over and was impressed by the tilework in my bathroom. When I told him I’d done it myself, he said I had the potential to do it professionally. Next thing you know, I was in an apprenticeship program and things just progressed from there.”

Today, as owner of Stone & Tile Impressions, Inc., Oscar says his favorite part of his job is making a lasting impression on his clients. “I really enjoy meeting people and helping them achieve their goals for their tile projects. It’s very rewarding to come in and bring their dreams to fruition.”

A lifetime Bay Area resident, Oscar grew up in San Francisco and today lives in Concord with his wife, Kathy, where he appreciates the diverse local landscape. “I just love all the variety the Bay Area has to offer. The setting itself is incredibly diverse: drive an hour in any given direction and you can be in the city, at the beach or in the mountains.”

Outside of work, Oscar engages in a variety of active pastimes, often in the company of his wife and daughters. “Both of our daughters have grown up, but we still do a lot of things together as a family, like hiking and boating,” he says. “Personally, my main hobby is music: I play drums and Latin percussion in a couple of local bands. It’s something I’ve been doing since I was a teenager, and I still enjoy it.”

In regard to a personal philosophy, Oscar espouses the importance of giving your all. “I try to be passionate about whatever I do and do it to the best of my ability,” he explains. “At Stone & Tile Impressions, we put in our best effort from start to finish and take all the necessary steps to ensure quality results. The same thing goes for my music—I take the time to learn the material and do the best I can to perform it well. So, it doesn’t matter what area of your life you’re addressing; putting forth your best effort is the only way to go.”

When asked the first thing he’d do if he were to retire tomorrow, Oscar says he’d see the world. “I would definitely do some traveling. We’ve been to Mexico, Australia and a few other places, but there’s still plenty we have yet to see. We haven’t had a chance to explore Europe, so that would be first on our list.”

Ask Me Anything!

Q: If you could time travel, would you go to the past or the future?
A: The past, just because life used to be simpler then. Everything moves so fast nowadays, so I like the idea of slowing down and simplifying a bit.

Q: What’s your favorite snack?
A: I like crunchy snacks like nuts and popcorn.

Q: What was your favorite toy as a child?
A: My toy firetruck.

Q: Are you a dog person or a cat person?
A: A dog person. We have a boxer named Layla; she’s a great dog.

Q: How do you like your eggs?
A: Over easy.

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One Consideration for Tile Selection

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CONCORD — When selecting new tile for a remodeling project, you’ll need to decide whether to go with a natural or artificial product. While you really can’t go wrong either way, there’s a definite difference in the level of maintenance each… Read more

Expert Video Tip

Video: Choosing a Tile Product

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Complete Video Transcription:

CONCORD — Host, Sarah Rutan: When selecting materials for a tile installation, one thing you’ll need to decide is whether to go with a natural or artificial… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Mapei

  • Schluter Systems

  • Daltile

  • Ceramic Tile Center

  • Hydroment

  • Laticrete

United States Ceramic Tile
Keraben Tile
Mirage Tile
Laufen Tile
Incepa Tile
Efesus Stone Tile
Ilva Tile
Marazzi Tile
Orchid Ceramics Tile
Pietra Naturale Tile
Serenissima Group Tile
Avaire Tile
Armstrong Tile
Interceramic Tile
Eco Ceramica Tile
Florim USA
Imola Tile
Daltile
Florida Tile
American Olean Tile
Thompson Tile
Wanke Cascade Tile
Portland Direct Tile & Stone
Mohawk Ceramic Tile
Riello Ceramic Tile
Granite Solution Tile
Roca Tile
Shaw Tile

porcelain tile
slate tile
tile floor installation
ceramic floor tile
ceramic tiles
travertine tile floors
wood tile
outdoor tile
tile art installation
tile countertop
decorative tile
metal tiles
tile cutting
tile laying
tile repair
porcelain tiles
Italian tile installation
pebble tile installation
mosaic tiles
tile installation
bathroom tile installation
tile design
kitchen tile
tile backsplash installation
marble tile
shower tile installation
vinyl tile
wall tile installation
granite tile

Alamo
Antioch
Bay Point
Bethel Island
Blackhawk
Brentwood
Briones
Byron
Canyon
Clayton
Clyde
Concord
Cowell
Crockett
Danville
Diablo
Discovery Bay
El Cerrito
El Sobrante
Hercules
Hilltop Mall
Kensington
Knightsen
Lafayette
Los Medanos
Maltby
Martinez
Moraga
North Richmond
Oakley
Orinda
Pacheco
Pinole
Pittsburg
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
Richmond
Rodeo
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg

94506
94507
94509
94511
94513
94514
94516
94517
94518
94519
94520
94521
94522
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94525
94526
94527
94528
94530
94531
94547
94548
94549
94553
94556
94561
94563
94564
94565
94569
94570
94572
94575
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94595
94596
94597
94598
94801
94802
94803
94804
94805
94806
94807
94808
94820
94850

The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)…

The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)

National Tile Contractors Association (NTCA) (https://www.tile-assn.com/)
Ceramic Tile Institute of America (CTIA) ( http://www.ctioa.org/index.cfm?pi=MSU)
Tile Heritage Foundation (http://www.tileheritage.org)

Know What You Want
Ask Yourself The Right Questions About Your Tile Laying Needs

Before you begin calling Contra Costa County tile contractors in your area, there are a few things to ask yourself.

First of all, what is your deciding factor? Is it important to you to have a Diamond Certified tile contractor whose work is backed by the Diamond Certified Guarantee? Are you in a hurry to get the job finished by a certain date? How much of a role does price play in your decision?

It is important to have a general idea of what you plan to spend when you begin a project. A quality tile contractor will be clear about price before they ever begin work. Do you know what your budget is for this project?

Remember, if you are remodeling a whole room, (a bathroom, for example) the tile you choose is a very important part, but just a piece of the puzzle. If you need to add cabinets, or a new bathtub, etc, that would be a separate part of your budget. As long as you have a general idea what you want to spend, a professional tile contractor can help you find a plan that works for you.

Some specific questions you may want to ask yourself include these:

  • Do I want a Diamond Certified tile company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • In which rooms or areas do I want tile installed?
  • When do I want this home tiling project started and/or completed?
  • Are there any specific types of tile or tile colors or features I want?
  • What is my budget for new tile installation services?
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What To Ask In Person
Interview Local Tiling Contractors in Person

If things went well in your phone conversation, you can choose to have the tile contractor visit your property to see the project firsthand.

No contractor can give you an accurate bid without checking out the project in detail. That’s why many tile contractors provide this service free of charge.

Some questions to ask in person include these:

  • Who will be doing the doing the new tile installation? You, employees, or other people?
  • How many people would be visiting my property during the tile installation?
  • What process do you use to select and train employees?
  • Should I be present during the tile project or can I leave the property in your care?
  • How long can I expect this tile installation to last? What start and finish dates can you propose?
  • How long does a tiling project like this one usually take you?
  • Particularly if you live in a small community like Crockett, Maltby, Knightsen, Discovery Bay, Bethel Island, Blackhawk or Byron, you’ll want to ask: Will you charge any extra fees for traveling to my location?
  • What kind of mess can I expect during the process, and where on my property can I expect it?
  • Will I be able to live in my home while you are completing the project?
  • Now that you have seen my property and heard about my plans, what suggestions do you have for me?
  • Does your price estimate include materials or do I pay for those separately?
  • How sure are you of the quoted price? Have you factored in for extra time or broken tiles, etc?
  • When can you start?
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  • What To Ask References
    Call and Interview Contra Costa County Tile Contractor References

    It’s best to choose a Diamond Certified tile companies because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a tile setter in Contra Costa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company.

    If you have found one or more tile contractors who fit your needs, there is one more step that might be able to inform your final decision. Ask the Contra Costa County tile contractors you’re considering for a list of references from their recent work.

    Who better to testify what it is like to work with the tile contractor under consideration than someone who has worked with them in a similar capacity as you’re planning?

    Of course each person has different needs, so take all opinions as just that – opinions. But know that you might uncover a red flag, or a hidden jewel of data that helps you make that final decision.

    These questions will help get you started. Add to them specific questions that pertain to your tiling job.

    • Were you satisfied with the work provided by this tile contractor?
    • Did the company complete the work within the timeline that they originally told you?
    • Was the project over or under budget?
    • Did this Contra Costa County tile contractor help you create something better than you had originally imagined?
    • What was the best thing about working with this tile contractor?
    • What was the worst thing about working with this tile contractor?
    • Were you comfortable with the people who worked on your project?
    • Did you feel like this company provided you with professional service?
    • Would your recommend this tile contractor to a friend or family member? Why or why not?
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  • Review Your Options
    Consider Your Options for New Home Tile Installation

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    By now, you should have a lot of quality information to work with. The great thing about contacting Diamond Certified tile contractors in your area, is that the most important concerns have already been eliminated.

    American Ratings Corporation has already screened each local tiling contractor stringently for up-to-date qualifications. These Alameda tiling contractors have an excellent track record, as well as current certifications to legally complete your home retiling project.

    In the rare case of a problem, your project will be backed by the Diamond Certified Guarantee. The only thing you need to decide is which local tiling contractor best aligns with your needs.

    Take a look at the notes you’ve taken while speaking with the contractor on the phone, and at the visit to your property, as well as comments from the references provided. A decision shouldn’t be hard to make. Take that step forward and choose your local tile contractor.

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  • How To Work With
    Benefit from Your Contract with Contra Costa County Tile Companies

    During any tile installation process, it is important to work with your tile contractor as your partner. The tile contractor needs your input, and you need their expertise. Be very clear about your vision for the project.

    If you are having a countertop installed, be sure to discuss whether you want a tile backsplash installed as well, and what kind of detail you’ve imagined for the finished project. If a certain type of specialty tile, like Italian tile or pebble tile interests you, let your contractor know right away. They can discuss with you the pro’s and con’s of each type of tile in your particular environment.

    Collect samples to show your Contra Costa County tiling contractors – be they magazine photos, or sample tiles from your local hardware store or tile showroom. Certain types of embellishments or tile setting techniques could make installation more difficult (or pricey), so discuss that all before the project gets underway.

    You may also ask if your chosen tile contractor typically works with, or recommends a specific brand of tile. If so, which brand is it? And why do they recommend that brand? they should be able to answer your questions and prove to you that they have your best interests in mind.

    Once you know what kind of tile you’ll be working with, you should confirm the state of the property before the tile installation begins. Ask your tile contractor if they will do demolition of the existing area, of if you need to handle that another way.

    Also, will the local tile contractor you’re considering complete the basics, like installing drywall, greenboard or hardybacker in the space before they begin placing tile? Will they be able to provide all the finishing services you require after the new tile installation? Or will you need to hire another company to do these parts of the job?

    This is important because it can impact your happiness with the finished job, as well as your bottom line and schedule. Be sure you have a clear answer before you move forward by signing the contract.

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  • Be a Good Customer
    Simple Steps You Can Take to Be a Good Tile Contractor Customer

    Just as you want to be treated with respect by any contractor who enters your home, Contra Costa County tile contractors hope for a pleasant experience when they go to work each day.

    Remember – your home is also your tiling contractor’s workplace, if only for a few days. A good tile contractor will be very conscientious of your comfort and privacy; likewise, a good customer is one who

    The following tips will help you be the kind of customer that encourages local tile layers to excel at their job and customer service:

    • Be sure to arrive promptly for appointments or meetings with your Contra Costa County tile contractor.
    • Provide your Contra Costa County tile contractor with all the contact information he will need, including the address of your property, and your daytime phone numbers, as well as anyone else he might need to contact such as a family member, additional contractor or insurance agent.
    • Consider how the contractor and his team will access your property during the project. Make sure that someone will be there to let them in every time they come and go, or make sure that they have keys or codes to every necessary gate and door.
    • If you are purchasing materials for the project, have them ready and available. Many contractors are willing to purchase materials for you, which is one less step to worry about.
    • Communicate your ideas and wishes clearly. Don’t make your tile contractor guess what it is you want.
    • Once you have communicated your wishes, trust your tile contractor to carry the job through to completion in excellence.
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Check The Work
Review the Finished Tile Installation

If you are available during the tile installation process, your Contra Costa County tile contractor should be willing to show you the progress at different points throughout the job.

Ask all the questions you need, and assure that things are progressing in the right direction. Observe carefully what is happening, and prevent any misunderstandings from causing a problem later on.

The best tile contractors in Contra Costa County have an excellent track record for quality work and ideal customer service, so this should be a breeze.

After completion of your new tile floor, tile shower enclosure, tile countertop with backsplash, or other project, there will be time for a final inspection. Take a moment to enjoy your beautiful new tile addition.

If there are any final comments or adjustments, now is the time to discuss them. Your Contra Costa County tile contractor wants you to be pleased with the finished product.

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Written Warranties
Ask for All Guarantees In Writing from Local Tile Installers

Many tile companies in Concord, Richmond, Antioch, Walnut Creek, Pittsburg, Pittsburg, Emeryville, Piedmont, San Lorenzo or San Ramon offer warranties on their tile work. But these warranties can differ widely.

It’s up to you to understand the warranty you’re offered and what it covers. Pay special attention to the following:

  • Does the warranty cover materials, or just labor?
  • Are there certain items that are exceptions to the warranty?
  • How long does the warranty last?
  • Is there an additional cost for the warranty, or can you purchase an extended warranty for additional coverage?
  • Does the warranty name the tile contractor as the responsible party? Or the manufacturer? How will you know which one is at fault or responsible for any problems or claims?

Whatever the details of the new tile installation warranty, make sure that you get a copy of it, and file it in a safe place. Also, make sure you know who to contact, and how to contact them if there is ever a need for you to make a warranty claim.

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Top 10 Requests
Popular Tile Services in Contra Costa County

Tile Flooring
Tile floors are long-lasting, attractive and easy to clean. It is no wonder that tile flooring is one of the top requested tile installation projects. Tile is especially popular for hallways, entryways, bathroom and kitchen floors. When choosing tile for flooring you’ll need to consider how much traffic might pass through that area. Porcelain and ceramic tile manufacturers rate tile from Class 1 to Class 5 for durability. Class five is the most resilient tile. Natural stone tiles do not come with this rating system.

Another factor to consider with flooring is how slippery it might be – particularly in areas with lots of moisture. In general, it is best to choose a matte tile over glossy for flooring in bathrooms, kitchen and entryways. However, ultra-smooth tiles such as marble are often chosen for flooring despite the danger of slipping. Your Contra Costa County tile contractor can assist you with such decisions if you like.

Shower Tile Installation in Contra Costa County
A tiled shower enclosure is the way to go. Tile is durable and water proof, but in addition allows you to choose a distinguished look for this important space. Tile in the bathroom can include floors, countertops, room dividers, walls, shower walls or any other surface. Local tile contractors who care about customer satisfaction will help you choose shower floor tiles with an appropriate amount of grip to prevent falls. Good tile contractors can also build in custom shelves, grips, soapdishes, etc. to suit your needs.

Tile Kitchen
Installing tile in your kitchen is an obvious choice. What better surface to beautify your home while protecting surfaces from the wear and tear of a moist environment with fluctuating temperatures? Quality tile will repel moisture, keeping spills easy to clean, as well as protecting from steam condensation. Classic tile installations for Contra Costa County kitchens includes tile floors, tile counters, tile backsplash, and tiled kitchen islands. Tile is the perfect solution, easily personalized for any kitchen environment.

Install Outdoor Tile
Tile is also a great medium for outdoor landscaping projects. Beautiful Contra Costa County has many gorgeous examples of using tile to beautify an outdoor space, and increase its utility. Tile walkways, stepping stones, trails, bench blocks, fountains, pools, and patios are all excellent examples of how tile can create something wonderful outside.

Tile Countertops
Tile provides an affordable, durable hard surface for kitchen, bathroom or workroom countertops. It is also easily molded into the perfect shape for irregular islands or specialty additions. Use a diamond certified tile contractor to help you create a totally unique look that works perfectly.

Tile Backsplash Installation
A backsplash is an area of tile about a sink or countertop that lines the wall to protect that vulnerable area from splashing liquids or other matter. Apart from adding a very practical benefit, a quality tile backsplash can provide an amazing transformation to the look and feel of your room. The huge variety of tile patterns and textures is nearly unlimited. Mosiac tiles and specialty designs are often used in backsplash designs. In particular the spaces above a kitchen stove, sink or bathtub are wonderful areas to feature an artful tile design. Ask your Contra Costa County tile installers for suggestions to add a special touch to your room.

Glass Tile Installation
Glass tiles can be large or small, tinted, opaque, iridescent, smooth or rough. Some glass tiles available from Contra Costa County tile setters are even formed from recycled glass. Glass tile provides an unmistakeable and unique look with depth. Glass tile can add something special to your design, be it a tile walkway, a special border accent, a backsplash, an entire room, or a tiled swimming pool.

Tile Mosiacs/Tile Designs
Good tile contractors in Concord, Antioch, Livermore, Richmond, Walnut Creek, Pittsburg or your area can provide a professional opinion, a variety of inspirational examples, and the quality expertise you can count on to create an exceptional tile design in your home or work environment. Tile designs incorporate the ambience you choose for your area by utilizing the perfect combination of color, texture, placement and artistry. A tile mosaic may be premade and placed by an expert tile craftsman, or could be something formed specifically for you by a talented tile artist.

Subway Tile
There are very basic, creative ways to use simple subway tiles to complete your signature effect. Subway tiles are the traditional white, glazed ceramic tiles found on the walls of New York City subway stations in the early 1900s. Most are three inches by six inches, and laid in an offsetting pattern. However, almost any rectangular tile can be referred to as Subway Tile.

Granite Tile
Beautiful granite tile is always a high class option for your home or office. The distinct look and classy polished feel of granite set your space a step above the rest. Many opt for granite in high-impact areas like entryways, showcase rooms, and open kitchens. You’ll definitely want a qualified contractor to complete your granite work, and give this luxury-worthy substance the quality setting and careful design that it deserves.

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Glossary Of Terms
Glossary of Home Tiling Services Terms

acid wash tile
Treatment to the face of a stone to achieve a distressed texture or finish.

adhesive
Tile adhesive is an adhesive substance used to bond tile to a surface.

backsplash
The wall area located between the countertop and upper cabinets is known as a backsplash. Backsplashes in kitchens and bathrooms are often made of tile or decorative tile sheets to prevent water from damaging the wall.

blending
The proper positioning of adjacent floor slabs, or tiles, by their predominant color.

border
A strip of tile with contrasting design, texture or color is known as a border.

brushed finish
A specialty finish from treating the stone surface with a coarse wire rotary brush.

bullnose
A trim tile with a convex radius or finished edge on one side.

buttering
Slathering a bond coat of thinset to the back of a tile immediately before the tile is installed. Helps ensure a level surface.

caulk
A soft, water resistant material used for sealing.

cove
A trim connecting tile with one edge a concave radius.

cure
The time period for adhesive to set fully (or cure) is known as the cure-time

decorative tile
Decorative tiles are any tile with decorations or designs on the surface.

epoxy adhesive
Epoxy tile adhesive is a two part adhesive system used for bonding ceramic tile or stone to backing material.

epoxy grout
Epoxy grout is a two–part grout system used to fill joints between tiles. Stain and chemical resistant epoxy grout is a popular choice.

field tile
Field tile is the primary type of tile used to cover a wall or floor.

floating
A popular method of aligning mortar using a straightedge is known as ‘floating’.

floor tile
Floor tiles are a tiles of any material durable enough to withstand traffic, pressure and abrasion.

frost resistant tile
Vitreous tile that absorbs .5% to 3% is considered frost-resistant tile.

frost proof tile
Frost proof tile is tile that is impervious to water or that absorbs 0% to 0.5%.  This type of tile is recommended for outdoor use in areas where the temperature ever falls near or below freezing.

grout
Tile grout is a material used to fill the joints between tiles. It may be made of silica sand, cement and a chemical mix. Tile grout is available in many colors.

glazed tile
Glazed tiles are those with a finish of gaseous ceramic materials fused to the surface of the tile.

granite tiles
Granite tiles are made of granite, a very durable natural stone that is more dense than marble. Granite tiles are available in polished, honed or flamed (rough) surfaces and are ideal for indoor or outdoor use

impervious tile
Impervious tile has a water absorption of 0.5% or less and is therefore considered impervious to water.

limestone tiles
Limestone is a sedimentary stone that can have fossils or shells embedded in it. Limestone tiles are softer than other types of natural stone tiles and usually have a matte finish.

listello
A decorative tile border, primarily for walls.

marble tiles
Marble tiles are made of marble, a natural stone product with a distinctive polished shine. Marble tiles add a rich, luxurious look to any room.

mastic
Tile mastic is a ready to use organic glue used for holding tiles in place.

monocottura
This is a method of producing tile by a single firing in which the tile body and glazes are fired in kilns at temperatures over 2000 degrees.

mosaics
Tile designs mounted on mesh and cemented in place are known as mosaics. Many shapes and designs available with any type of tile including glass, ceramic, metal, porcelain and stone.

mud
“Mud” is the slang term referring to thick mortar made of sand and cement.

porcelain tile
Porcelain tiles are harder and more durable than ceramic tile due to the ingredients and higher firing temperature. Porcelain tiles have very low water absorption and are quite stain resistant.

sealer
Tile sealant is applied to prevent the absorption of liquids into tiles. Sealant is used with porous materials like quarry tile, grout, and natural stone. Sealer is not necessary for glazed ceramic tile.

slate
Slate tiles are made of a natural material with colors ranging from grey to purple to black. Slate tiles are popular for use outside and inside.

spacers
Tile spacers are small plastic pieces that are used in installation to evenly separate tile. Tile spacers are manufactured in various thicknesses and shapes to accommodate different tile designs.

substrate
Substrate is the underlayment for the ceramic tile installation. Different types of tiles require various substrates to support the tile body.

thin–set
The bond coat in a thin bed installation is known as ‘thin-set’. It is made of sand, cement and usually a latex additive.

travertine
Similar in composition to limestone but with holes created by hot springs, travertine is a popular type of natural stone tile. Travertine tile colors include beige, red, yellow and brown, with some variation from piece to piece.

tumbled tiles
Tumbled tiles are created with a specialty finish. This finish is created with a tumbling machine or acid, which wears down the natural surface of stone tiles for a unique appearance.

vitreous tile
Vitreous tile has water absorption of more than 0.5%, but not more than 3%.

wall tile
Glazed tile with a body suitable for interior use is often called ‘wall tile’. Not expected to withstand excessive impact or be subject to freezing/thawing conditions, wall tile is also not is not appropriate for use on a floor.

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Frequently Asked Questions
FAQ for Tile Contractors and Tile Installers

Q: Why should I choose a Diamond Certified Tile Contractor?
A: Diamond Certified tile contractors are backed by the Diamond Certified Performance Guarantee. Only local tile contractors who have proved their quality work and superior customer service through an in-depth rating process earn Diamond Certified.

Q: What rights to I have as a customer of a Diamond Certified tile contractor?
A:Customers of Diamond Certified tile contractors have the right to receive a written estimate of services before the project begins. The Diamond Certified Guarantee ensures that all aspects of the original contract be met, as well as complete customer satisfaction. The work is already done for you to hand pick the best of the best contractors who have a well deserved reputation for excellence and customer service. If anything goes awry, American Ratings Corporation is there to back up the work to your satisfaction.

Q: Is it really important to choose a certified contractor to complete my tile project?
A: Tile installation is a labor intensive process. Once it is completed, it is a semi-permanent renovation that will add value to your home or property. Fixing a bad tile job usually requires everything to be torn out and completely redone. So you want your tile work done right the first time. Hiring an unlicensed contractor, or an unknown tile guy means you have no legal way to ensure that any mistakes will be remedied should they occur. It could be an expensive lesson.

Q: How long will my tile installation take to complete?
A: The time it takes to complete your tile installation project depends upon several factors including the size of the area to tile, if it is ready to begin working, and what kind of materials and designs you will include. Adding decorative designs or special features will take longer than just covering the surface with a single color tile. In general, tile jobs take from a couple days to a couple of weeks depending on the scope of work and availability of the contractor’s crew. Be sure to ask your tile company representative for an estimate of work completion before they begin. You can request to make this timeline part of your written contract.

Q: How will tiling my property affect the value of my property?
A: A quality tile job can make a huge positive difference in the value of your home on the resale market. Home buyers notoriously prefer upgraded kitchens in particular. A special feature like a beautiful fountain in a tiled patio, artfully tiled pool area, or a uniquely tiled bathroom may be just the feature that captures the heart, and the pocketbook of your buyer. Tile is more durable, and more customizable than many other common surface covers like linoleum, vinyl or formica. Tile installation is as much an art as a trade. The right artist can work a miracle in your home.

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