The invoice from your alarm and security system companies company should include the following:

• The alarm and security system companies contractor’s name, physical address and state license number.
• A complete list of all work performed.
• An itemized list of all materials used.
• The total cost for the alarm and security system companies services, including the itemized amount charged for labor.
• A written explanation of any warranties or guarantees provided by the product manufacturers and the alarm and security system companies contractors.

The following items should be included in any written guarantee document you receive from your Contra Costa County home alarm and security company in San Ramon, Danville, Brentwood, Martinez and Pleasant Hill and other areas:

• The Contra Costa County alarm and security system companies contractor’s name, physical address and state license number.
• A description of what exactly the warranty covers. This should include whether the contractor will repair or replace any faulty materials or workmanship.
• Any exclusions must be explicitly stated.
• Your responsibility in the case of a problem and what you need to do in order to redeem the warranty.
• How long the warranty is valid, and whether it expires on a specific day or is prorated (meaning, the warranty coverage and amount owed for repair or replacement diminishes over time).
• If the warranty coverage is transferable to the new owner if you sell the home or commercial building in which the work was done.
• Any actions on your part that may invalidate the warranty.

The following are popular items, systems and services provided by Contra Costa County alarm companies and security system installers.

Video Alarm Monitoring Systems
Digital video monitoring services or systems are used in conjunction with CCTV security systems. The video monitor allows you to view the images from several cameras at the same time. These systems may be used in a central location on-premises (such as a security office) or at an off-site CCTV monitoring station.

Door and Window Alarms
Door and window alarms use magnetic contacts to form a circuit between doors and the door frames or windows and window sills. These contacts are broken when the alarmed doors or windows are opened, which sounds the alarm. The alarm may be audible or silent, and may connect to a home security monitoring system or to the police.

Closed Caption TV Installation (CCTV)
Closed circuit television systems are visual surveillance systems used to monitor inside and outside of homes, businesses, stores and other areas. CCTV systems may operate continuously or only during certain hours. Some are motion-activated and turn on only when there is motion in a specified area. The images are viewed at live monitoring centers or may be recorded for viewing if an emergency or break-in occurs, but they are not broadcast to viewers like television. CCTV systems are often part of home security systems.

Home Monitoring Systems
Warning devices that warn of intruders, fire, smoke, floor or another danger are home monitoring systems. These are part of a complete home security system in Pleasant Hill, Concord, Martinez, Richmond and Brentwood and beyond that also send signals to an alarm monitoring center or first responders.

Automated Security Systems
Automated security systems are designed to deny unauthorized people access to property or items once the automated security alarm is set. These systems will also alert the home or business owner and police of a security breach through home alarms which may be silent or audible.

Security Camera Systems
Electronic surveillance devices and security camera systems include televisions, CCTV systems, digital video recorders or video cameras that monitor activity. These systems are most often used to heighten security of property and detect and prevent crime.

Wireless Burglar Alarms and Home Security Systems
A home security system that doesn’t require wires. Instead, it relies on sensor boxes around doors and windows to transmit signals.

Burglar Alarms
A loud warning sound that alerts the intruder, owner, neighbors, home security monitoring system and police that the security system has been breached. Security sensors are used may be triggered when a window or door is opened, when there is motion in a certain area, or if someone steps on an alarmed surface.

Home Security System Installation
The installation of home security systems that include burglar alarms, security alarms, medical and other security concerns.

Home Surveillance System Installation
Electronic devices used to observe areas from a distance are known as home surveillance systems. These usually include cameras and monitored video surveillance features.

Home Security Systems and Burglar Alarm Brand Requests
Many manufacturers build and sell home alarms and security systems available in Contra Costa County. The following are some of the more better-known brands available in Danville, Antioch, San Ramon, Walnut Creek and Pittsburg, Orinda, Knightsen, Alamo, Diablo, North Richmond, Walnut Heights, Hercules, El Sobrante and the rest of the Bay Area.

• Ademco Security
• ADT Home Security
• APX Security Systems
• Brink’s Home Security
• Broadview Home Security
• DSC Security
• GE Home Security
• Home Guard
• Honeywell Security
• Napco Security Systems
• Simon Home Security
• Siren Home Security

The equipment, tools and terms associated with home security systems and burglar alarms can be confusing to laypeople. The following terms are some you may want to know when dealing with local security system companies. Understanding your options and the contract you sign is of utmost importance, so use the glossary below to gain some background knowledge about the terms used before you begin.

alarm screens
Alarm screens for windows have a wire woven into the screen mesh which will activate an alarm when the screens are cut or removed from the window opening.

Also known as: alarm window screens, alarmed screens, window screens with built-in alarms

automated gate
Automated gates are controlled with a keypad, voice activation or other method to allow people in who are welcomed and to keep out those who do not have permission to enter. Automated gates may be linked to a home via two-way voice systems and camera feeds so occupants can speak with and even see the people ringing at the gate.

Also known as: two-way voice automated gate system

automated security
Automated security systems are designed to deny unauthorized people access to property or items once the automated security alarm is set. These systems will also alert the home or business owner and police of a security breach through home alarms which may be silent or audible.

Also known as: automated security systems, automatic security systems,

battery back-up
A secondary power source that provides power to security systems or home alarms in the event of a main power source failure. Battery backup systems are temporary and will eventually run out of power.

Also known as: battery power backup, secondary power source

burglar alarm
A loud warning sound that alerts the intruder, owner, neighbors, home security monitoring system and police that the security system has been breached. Security sensors are used may be triggered when a window or door is opened, when there is motion in a certain area, or if someone steps on an alarmed surface.

Also known as: home alarm, home security alarm, intruder alarm, alarmed windows, alarmed doors, motion-activated burglar alarm, monitored home alarms

central monitoring station
A central monitoring station is the location of the office that monitors alerts and alarms from home security systems for a given company or service. Emergency signals from your home security system are transmitted to the 24-hour central monitoring station, which them notifies police, firefighter or medic attention, depending on what services are needed.

Also known as: 24-hour monitoring station, burglar alarm monitoring center

closed circuit television
Closed circuit television systems are visual surveillance systems used to monitor inside and outside of homes, businesses, stores and other areas. CCTV systems may operate continuously or only during certain hours. Some are motion-activated and turn on only when there is motion in a specified area. The images are viewed at live monitoring centers or may be recorded for viewing if an emergency or break-in occurs, but they are not broadcast to viewers like television. CCTV systems are often part of home security systems.

Also known as: CCTV, CCTV recording systems, CCTV monitoring centers, motion-activated CCTV, CCTV security systems, two-way CCTV communication systems

digital video monitoring
Digital video monitoring services or systems are used in conjunction with CCTV security systems. The video monitor allows you to view the images from several cameras at the same time. These systems may be used in a central location on-premises (such as a security office) or at an off-site CCTV monitoring station.

Also known as: CCTV digital monitoring, live digital video monitoring services

door alarm
Door alarms create a loud warning signal when the door is opened, closed or otherwise triggered. The alarm sends a signal to the owner, home security monitoring center and police. Door alarms may be wireless or wired, and they may be plugged into a central power system or operated using a battery system.

Also known as: door alarm systems, emergency exit door alarms, burglar alarms on doors

door and window contacts
Door and window contacts are  magnetic contacts that form a circuit between doors and the door frames or windows and window sills. These contacts are broken when the alarmed doors or windows are opened, which sounds the alarm. The alarm may be audible or silent, and may connect to a home security monitoring system or to the police.

Also known as: door alarms, window alarms, window and door alarm systems, security systems for doors and windows

electronic surveillance systems
Electronic surveillance devices include televisions, CCTV systems, digital video recorders or video cameras that monitor activity. These systems are most often used to heighten security of property and detect and prevent crime.

Also known as: CCTV systems, digital video recording systems, electronic monitoring systems

fire alarm
Fire alarms can be triggered by heat or smoke. Home fire alarm systems can be part of total security systems for homes and businesses.

Also known as: home security systems with fire protection, fire monitoring

flood detector
Flood detectors are devices detect the presence of unwanted water and alert the homeowner or business owner before damage occurs. Some flood detectors send out warning alarms that alert to the presence of leaks from pipes, water heaters, dishwashers, washing machines and other home or business appliances or fixtures. This feature may be part of home or business security systems that also alert the presence of fire, intruders, burglars or motion.

Also known as: flood detection systems, home flood detection

glass break sensor
If a pane of glass is broken or the wood or metal window frame is disturbed, a glass break sensor will trigger and alert the home owner and/or monitoring service of a potential break-in. These are often part of home security systems and monitored burglar alarms.

Also known as: window alarms, glass alarms

home alarm
Warning devices that warn of intruders, fire, smoke, floor or another danger are home alarms. Home alarms are part of a complete home security system and may also send a signal to an alarm monitoring center or first responders.

Also known as: home security system, home alarm system, monitored security systems

home surveillance system
Electronic devices used to observe areas from a distance are known as home surveillance systems. These usually include cameras and monitored video surveillance features.

Also known as: surveillance system, video surveillance system

interior motion detector
Interior motion detectors trigger a home alarm system when they are disrupted. Motion sensors may be made with passive infrared, microwave or photoelectric detectors that sense changes in a room caused the presence of a person or people. Pet-safe motion detectors can be purchased.

Also known as: inside motion detector, motion sensor alarms, motion-activated home alarms

keypad
Keypads control alarm systems. Keypads are devices with a set of buttons usually arranged similarly to a standard telephone touchpad. These keys are used to arm, disarm, set and communicate with the home alarm system.

Also known as: home alarm system keypad, monitored alarm system keypad, security system keypad

light activation security system
Light activated security systems have senors that are connected to security lights. When the sensor is activated, the lights turn on when someone enters a specific zone. After a set time, the lights turn off again. Light activated security systems and security lights may be turned on by remote control, and are often used to deter or prevent crime. They may be used inside or outside.

Also known as: security lights, light activated security systems, movement activated security lights

medical alarm
Medical alarm systems usually include a receiver and a mobile pendant or button. The alarm system signals a medical problem or emergency, and summons emergency medical personnel such as police and ambulance. A medical alarm provides the user with 24/7 access to a monitoring center.

Also known as: medical alert, medical emergency alert system

outdoor surveillance systems
Outdoor security cameras provide surveillance for building exteriors. Outdoor security cameras can be wired or wireless, and are usually weatherproof. These systems are usually monitored by CCTV systems in-house or at monitoring centers.

Also known as: outdoor surveillance cameras, exterior surveillance systems

panic button
Panic buttons are emergency buttons or switches that trigger alarm systems and alert authorities when they are pressed or activated. These are usually part of a whole-house security system, and may be present at businesses and civic offices

Also known as: panic switch, emergency button, emergency switch

pressure mats
Pressure mats can be placed under rugs or flooring, and some look like welcome mats or entrance mats. They react to pressure from footsteps to activate alarms when set.

Also known as: pressure activated security mats, emergency warning floor mats

remote home security systems
Homeowners who want to activate and monitor home security alarm systems from a distance with the push of a button can choose remote home security systems. These home surveillance security packages turn on remotely and provide constant remote monitoring access via the internet. Alerts can consist of a phone call or text to a cell phone that alerts when an alarm is triggered, while others are connected to professional monitoring services.

Also known as: remote access home security systems, remote access burglar alarms, remote home security system monitoring

security cameras
Security camera systems capture images by transforming visible areas observed by cameras into an electric signal to be processed. These may be monitored or recorded for later viewing if an emergency or breach occurs.

Also known as: home security system cameras, CCTV systems, video security systems

security system monitoring
When home security systems, home security sensors or security system detectors are set off, an emergency signal is transmitted either phone lines, the internet or cell towers to a central monitoring station. Upon receiving the signal, professional monitors notify the appropriate authorities, including police, fire, medical or other authorities.

Also known as: security monitoring services, security monitoring, 24/7 security system monitoring services

security system
A security system is a home protection or business protection device that sets off alarms and notifies residents, authorities and the security monitoring center if a sensor is triggered in the case of a possible burglar, intrusion, fire, medical emergency or other issue.

Also known as: home security system, business security system, monitored security system

two-way voice monitoring
A device attached to a home alarm and security system that allows a person to arm and disarm an alarm system from inside or outside a residence. It activates an audio connection to a monitoring center in the event an alarm is triggered which allows the monitoring service to ascertain if it was an accidental trigger or an actual emergency or security breach.

Also known as: two-way keypad, two-way monitoring

wireless home security system
A home security system that doesn’t require wires. Instead, it relies on sensor boxes around doors and windows to transmit signals.

Also known as: wireless security systems, wireless home security cameras

The following questions are those frequently asked of local home security system companies and burglar alarm installers and monitoring companies.

Answers will vary from company to company, and depending on which system and components you choose. So talk with the alarm companies you’re choosing among and find out details regarding the services and systems you’re considering.

However, these are answers you are likely to get.

Q: Why choose Diamond Certified alarm and security system companies?
A: Diamond Certified helps you choose a alarm and security system companies with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only alarm and security system companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified alarm and security system companies.

Q: Can local security system monitoring companies monitor my home or business using my existing security system?

A: Most security system monitoring services can use existing security systems to monitor homes and businesses, if it is a brand and age that they support. If you have an existing security system and you want to continue using that system, talk with the security system monitoring companies you’re interviewing and ask them if your current system fits their monitoring requirements. They may require an upgrade or customization of your current alarm system.

Q: Will the alarm and security system company require me to install proprietary equipment that they alone can use for monitoring?
A: Some burglar alarm companies and security system companies may require you to install equipment or systems only they can use. This may be a ploy to force clients to stay with the security alarm company. You’ll want to verify with the security system contractor you’re hiring that any equipment you buy is universal or can be easily and inexpensively upgraded so that you can use that equipment if you hire another security alarm contractor in the future.

Q: Will I have to sign a lengthy contract for security system monitoring or burglar alarm services?
A: That depends on the company you hire and their contract requirements. Most good companies offer monitoring contracts that last for one to two years. Others have longer contracts, including four and five year agreements. Before you sign any contract, you should understand the length of the contract, any possible cancellation or buy-out details, and penalties you can expect to pay if you try to get out of a contract you’ve signed. If you’re concerned about the length of the contract, talk with the alarm and security system contractor to find out if there is a lesser contract you can sign or if you can choose a trial contract to ensure you’re happy with the services before you sign a long-term agreement.

Q: How long will it take to install my new home alarm security system?
A: Most burglar alarms and home security systems can be installed in a few hours to a full day. However, very complex systems may take several days, depending on the system, the area covered and other details. Your home security system and burglar alarm installer can give you a more exact time estimate for your specific job.

Q:What is two-way voice monitoring? What benefits does it offer?
A: Two-way voice monitoring is a communication device built into a burglar alarm or home security system that allows a monitoring company operator to communicate directly with individuals in the home if an alarm is triggered. Two-way voice monitoring is often beneficial in homes where individuals have medical needs, or in the case of an accident, since you don’t need to use a phone to communicate with the security monitoring personnel. In the case of a burglary, the operator can speak to the burglar or individual who has broken into the home or business and inform them that the police are on their way. Two-way voice monitoring can often be added to alarm systems and security systems that do not have original voice monitoring capabilities.

Q: Will my new home security system make me eligible for a discount on my homeowners insurance?
A: Most insurance companies offer discounts to customers who have security systems and monitored burglar alarms installed in their homes. This can range between five and 20 percent, and bigger discounts may be available if you add features such as fire monitoring, carbon monoxide monitoring or others. Talk with your insurance provider about the discounts you may be eligible for, and any system or service requirements.

Q: Will my home alarm system still work if the power goes out?
A: Almost all modern security systems have battery backups that will keep them running even when power outages occur.

Q: Will my burglar alarms work while I’m home? Or do I have to deactivate them while I’m in my house?
A: Most good burglar alarms and home security systems can remain on while you are in your home or business. In most cases, you can selectively activate and deactivate some sensors and leave others active; for example, you can deactivate inside sensors and leave outside perimeter sensors on, so that your home remains protected while you are inside.

Q: Can I have a home security system installed in an apartment, rental home, condominium or other multi-family or rental home?
A: Most burglar alarm and security system manufacturers offer alarm systems that may be installed without having to drill into walls or permanently install any hardware. These systems can even provide protection in vacation homes, dorm rooms, and other temporary locations.

Q: Can I have an in-home burglar alarm if I have pets?
A: Yes. Most burglar alarms have pet-safe models that don’t have wires to chew and won’t be triggered by pets. Some even offer cameras or window and door sensors to offer you a way to check up on your pets during the day. You may even find additional features, such as notification when dog walkers arrive and leave, or other pet care takers enter and leave your property.

Q: Will I have to pay penalties for false alarms?
A: False alarms happen, and good home security systems and burglar alarm companies will help make these a rare occurrence. Good installation techniques, quality hardware, false-alarm reduction software and training for users can help minimize false alarms. Penalties may be assessed for false alarms depending on the specifics of your home alarm system contract. These can add up quickly, so be sure to ask about any penalties you may have to pay, how much they are and for what they may be assessed.