Consumer Resources

  • FIND THESE SECTIONS ON THIS PAGE


    Local Consumer Agencies (Government and Private)
    This reference guide to important consumer agencies throughout the Greater Bay Area will help ensure you have a consistently positive customer experience. Get up-to-date contact information for a wide range of government and private organizations in 12 different counties.

    Problem Resolution and Mediation Hub
    This informative section will teach you what to do when you have an issue with a local company and need help with problem resolution.

    The Savvy Consumer Feed
    Read the top consumer stories from around the web and find useful links that will help you optimize your consumer experience.

  • Sign Up to Become a
    Diamond Certified Preferred Consumer

    Enjoy Instant Member Benefits:
    • Member Hotline
    • Double Performance Guarantee
    • Special Member Tools
    • Free Diamond Certified Directories
    Always Free
LOCAL CONSUMER AGENCIES

Select your county to view local consumer agencies

Problem Resolution and Mediation Hub
  • THE ART AND PROCESS OF PROBLEM RESOLUTION
    Even if someone disagrees with your opinions or beliefs, you’ll retain respect and garner more goodwill concessions if you can communicate what you’ve observed and what you want with polite assertiveness. Photo: American Ratings Corporation, 2017
    Thinking and Acting Through Problem Resolution

    When a conflict arises, tensions are high and to some degree the higher-order mental processes are compromised. Reactions can range from anger and aggressive conduct to unwarranted agreeableness. Both are reactions to fear and helplessness over a loss of traction required to reach an agreement.

    The key to hitting the sweet spot of traction in a dispute is to achieve a state of polite assertiveness or a posture of quiet confidence. The path to polite assertiveness is to carefully explore underlying needs and beliefs through the power of curious questions. Questions can be an amazing workaround to derail unproductive mental chatter and usher in quiet confidence via self-knowledge.

    1. What beliefs about this work did you hold before starting this project?

    2. In your view, what event started this conflict? This could be the point in time when your faith or confidence in the other party was compromised. …Read more

THE SAVVY CONSUMER FEED

The top consumer stories from around the web.